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4.1 Calling Black Box
If you determine that your Genie Mobile Headset is
malfunctioning, do not attempt to alter or repair the
unit. It contains no user-serviceable parts. Contact Black
Box at 724-746-5500.
Before you do, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
4. Troubleshooting
CHAPTER 4: Troubleshooting
15
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