Technical Assistance - Valcom VIP-160A-IC Quick Start Manual

TECHNICAL ASSISTANCE

When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. If a spare unit is available, substitute
a spare unit for the suspected defective unit.
Assistance in troubleshooting is available from the
factory. Call (540) 563-2000 and press 1 for
Technical Support or via email at
support@valcom.com.
When requesting assistance, you should include all
available information. It is strongly suggested that
you go to the web site and review the information at
www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of
the problem. Send the unit to:
WARRANTY
Warranty information may be found on our website
at www.valcom/warranty.
Figure 1. VIP-160A-IC Connections
3
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, Va. 24019-5056
947575