List Of Messages - Canon EOS C500 Mark II Instruction Manual

List of Messages

Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the recording media involved ([CFexpress A], [CFexpress
B], [SD Card] or a combination thereof) may appear above the message itself.
Battery communication error. Does this battery display the Canon logo?
- You attached a battery pack that is not recommended by Canon for use with this camera.
- If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the
battery pack or camera. Consult a Canon Service Center.
Buffer overflow. Recording was stopped.
- The data transfer rate was too high for the card in use and the recording was stopped. Use a recommended card
(A 43).
- Save your recordings and initialize the card (A 46).
b
Camera Lens communication error. Clean the lens's contacts and reattach the lens.
- The camera cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, the
i
icon appears on the screen. Clean the lens contacts with a soft cloth and reattach the lens.
Cannot play back
- The XF-AVC clip's file control information is corrupted or there was a decoder error. Turn the camera off and then on
again. If this does not solve the problem, consult a Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility or plugins for NLE applications).
Cannot switch CFexpress card slots
- The SLOT SELECT button was pressed while the camera is recording. Wait until recording is finished to change the
selected CFexpress card slot.
CFexpress A/CFexpress B/SD Card: Check the data.
- Cannot access the card. Check the card and make sure it is inserted correctly.
- A card error occurred and recording/playback is not possible. Try removing and reinserting the card or replace it.
- You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card (A 43).
- If after the message disappears,
remove and reinsert the card. If
persists, save your recordings and initialize the card (A 46).
CFexpress A/CFexpress B/SD Card: Recommend checking the data and initializing
- The card cannot be used for any of the following reasons. Save your recordings and initialize the card (A 46).
• A problem has occurred with the card.
• The camera cannot read the data on the card.
• The card was initialized using a computer.
• The card is partitioned.
CFexpress A CFexpress B / CFexpress B CFexpress A Switched
- This message appears when you use the SLOT SELECT button to switch the CFexpress card slot in use or recording
continued from one card to the other.
CFexpress A CFexpress B / CFexpress B CFexpress A Will switch in a moment
- The card is almost full so recording will continue on the other card in approximately 1 minute.
Check the connection of the camera grip
- The camera grip may not be attached correctly. Check the connection.
Cover is open
- The card compartment cover was open when the camera was turned on or switched to
and close the card compartment cover.
Fan error
- The cooling fan may not be working properly. The camera will turn off automatically after a few minutes. Consult a
Canon Service Center.
File name error
- The clip number has reached its maximum value. Save your recordings and initialize the card (A 46) or delete all the
clips (A 138).
- Photo numbers have reached their maximum value. Set
to [Reset] and initialize the SD card (A 46) or delete all the photos (A 138).
9
,
or appears in red, perform the following: Turn off the camera and
8
, or turns back to green you can resume recording/playback. If the problem
CAMERA
> [Æ Recording/Media Setup] > [Photo Numbering]
Troubleshooting
207
mode. Insert a card