Akuvox SP-R55G User Manual
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Akuvox SP-R55G User Manual

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SP-R55P/G IP Phone User Manual
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Summary of Contents for Akuvox SP-R55G

  • Page 1 SP-R55P/G IP Phone User Manual...

  • Page 2: Table Of Contents

    Content 1. Overview..................5 1.1. Introduction......................5 1.2. Features......................6 1.3. Keypad......................8 1.4. Icon introduction.................... 10 2. Installation..................11 2.1. Check package content...................11 2.2. Connection diagram..................11 2.3. Installation steps.....................12 3. Functions..................13 3.1. Make a call......................13 3.1.1. Call Device.................... 13 3.1.2. Call method..................13 3.2.
  • Page 3 3.17.2. HotDesking Feature................30 3.18. XML Browser....................31 3.19. Call Recording....................32 3.20. Keypad Lock....................33 3.21. Busy Lamp Field....................34 3.22. BLF List......................36 3.23. Automatic Call Distribution(ACD)..............38 3.24. Hoteling......................39 3.25. Application....................41 3.25.1. Text Message..................41 3.25.2. Voice Message..................42 4. Setting....................44 4.1. Basic Settings....................44 4.1.1.
  • Page 4 5.2. Account->Basic....................67 5.3. Account->Advanced..................69 5.4. Network->Basic....................74 5.5. Network->Advanced..................75 5.6. Phone ->Time/Lang..................78 5.7. Phone->Preference..................80 5.8. Phone->Call Feature..................81 5.9. Phone->Voice....................86 5.10. Phone->Key/Display..................88 5.11. Phone->Ring tones..................90 5.12. Phone->Tones....................91 5.13. Phone->Dial Plan->Replace Rule..............91 5.14. Phone ->Dial Plan->Dial Now............... 92 5.15.

  • Page 5: Overview

    Overview 1.Overview 1.1. Introduction The Akuvox R55P/G is a featured 3-line IP phone with full duplex hands-free speakerphone. It can be directly connected to an Internet Telephony Service Provider or to an IP PBX. Based on the SIP standard, the Akuvox R55P/G has been tested to ensure...

  • Page 6: Features

    Akuvox SP-R55P/G Overview 1.2. Features  Highlights  HD Voice  Up to 3 SIP Accounts  2.3‘’ 132x64 Graphical LCD with Backlight  Support 3-way Conference  Full Compatible with Asterisk, BroadSoft Platform  Phone Features  3 Lines(support 3 SIP accounts) ...
  • Page 7 Akuvox SP-R55P/G Overview  SMS, Voicemail, MWI Message Notification  Music on hold, Intercom  BLF(Busy Lamp Field)  Call Pickup, Group Call Pickup  Call Recording  Anonymous Call, Anonymous Call Rejection  Network Features  SIP V1(RFC2543), V2(RFC3261) ...

  • Page 8: Keypad

    Akuvox SP-R55P/G Overview 1.3. Keypad  Keypad Description Key name Function Description Navigation Assists you in selecting an item that you want to process under the menu by pressing the Up, Down, Right or Left key. Press the center key to save.
  • Page 9 Akuvox SP-R55P/G Overview Headset Use the headset key to call out or call in. Conference Use the Conference key to establish 3-way conference. Redial View the Missed Calls, Incoming Calls and Dialed Calls. Mute Press this key in calling mode and you can hear the other side, but the other side cannot hear you.

  • Page 10: Icon Introduction

    Akuvox SP-R55P/G Overview Port Port name Description Power switch Input: 5V DC 1A Internet port 10/100M(R55P) or 10/1000M(R55G) Connect it to Network; PC port 10/100M(R55P) or 10/1000M(R55G) Connect it to PC Handset Port type: RJ-9 connector Headset Port type: RJ-9 connector...

  • Page 11: Installation

    Akuvox SP-R55P/G Installation 2.Installation 2.1. Check package content Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit handset RJ-9 Cable Power Adapter RJ-45 Cable Stand Quick installation guide 2.2. Connection diagram...

  • Page 12: Installation Steps

    Akuvox SP-R55P/G and the other end to wall network jack. Step 3 – Connect the computer Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox SP-R55P/G and the other end to the Ethernet port on your computer.

  • Page 13: Functions

    Akuvox SP-R55P/G Installation 3.Functions 3.1. Make a call 3.1.1. Call Device User can make a phone call via the following methods： 1. Pick up the handset, icon will be shown on the idle screen. 2. Press the Handfree key, icon will be shown on the idle screen.

  • Page 14: Answer A Call

    Akuvox SP-R55P/G Functions speed dial programmable key to make the call if necessary. 3.2. Answer a call 1) If there are only one incoming call, pick up the handset or press the Speaker key/ Answer soft key to answer directly. You can also press headset key to answer if you use headset.

  • Page 15: Do Not Disturb(Dnd)

    Akuvox SP-R55P/G Functions 3.5. Do Not Disturb(DND) If you enable DND feature, the phone will reject to answer all calls automatically and the UI will present missed calls at the same time. The caller will play busy tone. To configure DND feature via phone.

  • Page 16: Call Waiting

    Akuvox SP-R55P/G Functions Go to the path: Menu->Features->DND Code->DND Code->Select soft key. The default Phone mode shown as below. If you select Custom mode, the corresponding account will be displayed. The Switch soft key is unavailable in this interface. You can press down/up button on the phone to enter the next item interface.

  • Page 17: Call Completion

    Akuvox SP-R55P/G Functions To configure Call Forward via Phone interface. 1) Go to the path: Menu ->Features-> Call Waiting. 2) You can press Left/Right button or press Switch soft key to activate or deactivate call waiting feature. 3) Then press the Save key to save the changes. Press Up/Down button to enter the next item interface.

  • Page 18: Call Forward

    Akuvox SP-R55P/G Functions 3.8. Call Forward You can set the static forward to switch all the incoming calls to specified number; Also you can use dynamic forward to switch all the incoming calls forward to the number inputted when the phone is ringing.

  • Page 19: Call Transfer

    Akuvox SP-R55P/G Functions 3.9. Call Transfer You can use the following two ways to transfer talking to the other party：  Blind Transfer: Transfer a call directly to the other party without any negotiation.  Semi-consultation Transfer: Transfer a call when the other party is ringing.

  • Page 20: Consultation Transfer

    3-way conference). 3.10.1. Local Conference Akuvox SP-R55P/G can invite other two parties at most to attend local conference. The default conference type of Akuvox SP-R55P/G is local conference.  To set up a local conference 1.

  • Page 21: Network Conference

    Idle. The conference interface shown as below. 3.10.2. Network Conference Akuvox SP-R55P/G network conference feature can support multiple parties conference(more than 3-way conference). Go to the path: Account->Advanced->Conference. Select the type as Network, enter the Conference URI. Then click Submit to save.

  • Page 22: Call Park

    Akuvox SP-R55P/G Functions Note: Network conference is not available on all servers. For more information, you can ask to administrator for help. You can configure it only via web interface. 3.11. Call Park You can use Call Park feature to hold the current conversation, and then resume the conversation in another phone (For example, in another phone of another office or conference).

  • Page 23: Pickup

    3.12. Pickup You can use pickup to answer other users’ incoming call. The IP phone Akuvox SP-R55P/G supports specified pickup and group pickup. Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group.

  • Page 24: Group Pickup

    Akuvox SP-R55P/G Functions  Set specified pickup key via phone interface, 1) Go to the path: Menu->Features->Programmable keys->Line Keys/Soft Keys/Function Keys 2) Press Left/Right button or press Switch soft key to select the type as PickUp. Press Down key to set label/Value/Account. The Value format you can ask the administrator for more information.

  • Page 25: Speed Dial

    Akuvox SP-R55P/G Functions group members.  Set group pickup via phone interface 1) Go to the path: Menu->Features->Programmable keys->Line Keys/Soft Keys/Function Keys. 2) Press Left/Right button or press Switch soft key to select the type as PickUp. Press Down key to set label/Value. The Value format you can ask the administrator for more information.

  • Page 26: Auto-Redial

    Akuvox SP-R55P/G Functions 3.14. Auto-redial You can use auto redial feature to redial the number automatically when the callee is unreachable. When call failure during the calling, the phone will enter the auto-redial screen, and begin to count. Press OK for redial now directly. Or do nothing to make it call out.

  • Page 27: Intercom

    Akuvox SP-R55P/G Functions timeout. To configure Hot line via Phone interface: 1) Go to the path: Menu ->Features->Hot line. 2) Use the Left or Right key to activate or deactivate Hot line feature. 3) Use the Up or Down key to configure Number. Timeout column is to select the delay time to dial out the hot line number.
  • Page 28  The acceptor of the Intercom connection 1) About the intercom called party. In default situation, the IP phone Akuvox SP-R55P/G will answer the intercom incoming call automatically and can conversation with intercom calling party. You can set the phone to enable silent mode when picking up the intercom call so that the caller will not hear you.

  • Page 29: Hot Desking

    Akuvox SP-R55P/G Functions to change the Intercom active or deactive. 3) Press the Down button to enter the Mute interface. The default is disable mode. You can press Left/Right button or Switch soft key to enable it. If enable the Mute feature, when pick up intercom incoming call, your voice can not be heard by intercom caller.

  • Page 30: Hotdesking Feature

    Akuvox SP-R55P/G Functions 2) Press Left/Right or press Switch to select Type as HotDesking. 3) Press Down key to set label. Press Save soft key to save the modify. The phone phone standby interface shown as below. 3.17.2. HotDesking Feature 1) After setting the HotDesking on Line Key 1, back to the idle screen.

  • Page 31: Xml Browser

    Akuvox SP-R55P/G Functions 5) After entering the account 1 information , press Save soft key to save the modify. Then back to the home screen, and begin to use the new account. The new account 1 information you input here should keep the same server ip address with the previous account 1.

  • Page 32: Call Recording

    Akuvox SP-R55P/G Functions 3) Then press Save soft key to save the changes. Press the XML Browser key to access the XML browser specified in the Value field. 3.19. Call Recording You can record calls by pressing a record key on the phone. The phone sends SIP INFO message containing a specific header “Record: on/off ”...

  • Page 33: Keypad Lock

    Akuvox SP-R55P/G Functions 3) Press the Record key during a call. If the recording starts successfully, the recording icon will appear on the LCD screen. The Record key LED will be slow flash. Shown as below. 4) Press the Record key again to stop recording. The recording icon disappears and Record key LED will be turn off.

  • Page 34: Busy Lamp Field

    Akuvox SP-R55P/G Functions 2) If set success, the lock icon will be displayed on the left screen. 3) Anyone need to enter the password to unlock the keypad. If the password is incorrect, it will pop up a prompt box “Wrong PIN!”...
  • Page 35 Akuvox SP-R55P/G Functions Slow flashing green The monitored user is dialing. The monitored user is talking. The monitored user does not exist. To configure a BLF key via phone user interface: 1) Go to the path: Menu->Features->Programmable keys->Line Keys->Line Key 1.

  • Page 36: Blf List

    Akuvox SP-R55P/G Functions When the monitored user receives an incoming call, the BLF LED will be fast flashing green. If needed, you can press the BLF key to pick up the incoming call. You can press BLF key to dial out the monitored phone number when the monitored phone is in standby status.
  • Page 37 Akuvox SP-R55P/G Functions 2) Enter the SP-R55P/G phone web page. Go to the path: Account->Advanced->BLF List. Enter the BLF List URI. Enter the BLF List Pick up/Barge in code to pick up/barge in the call. 3) Click the Submit label to save the changes. The server will send the monitored phone number information to phone.

  • Page 38: Automatic Call Distribution(Acd)

    Akuvox SP-R55P/G Functions 6) When there is already an active call on the SP-R55P/G phone, you can transfer the active call to the monitored user by pressing the BLF List key. 7) When the monitored user receives an incoming call, you can use the BLF List key to pick up the incoming call when the IP phone is idle.

  • Page 39: Hoteling

    Akuvox SP-R55P/G Functions 4) When the ACD account is in Avail status, the ACD key LED displays solid green, the server begins automatically distributing incoming calls to the available phone. When the ACD account is in Unavail status, the ACD key LED flashes green, the server stops distributing incoming calls to your phone.
  • Page 40 Akuvox SP-R55P/G Functions out using his own extension number.  Work on different time division 1) Users A and B work on different time division at a same table with a same host IP phone, their extension numbers are 4722 and 4723.

  • Page 41: Application

    3.25. Application 3.25.1. Text Message The IP phone Akuvox SP-R55P/G can send and answer text message. The phone will make a “Du” sound and present “N piece of new message” on the LCD( For example: 1 new message), and a twinkling message icon will appears Note: Not all servers support message feature.
  • Page 42 Akuvox SP-R55P/G Functions 3) Press the OK key on the phone keyboard or the Send soft key to send message. Press the Left or Right key on the phone keyboard or the Switch soft key to switch to the relevant receiver.

  • Page 43: Voice Message

    Akuvox SP-R55P/G Functions 3.25.2. Voice Message The IP phone R55P/G can send or answer voice message. The phone will make a “Du Du” sound as well as the LED light of message flashes green, and the LCD presents “New Voice Message” on the LCD with a twinkling voice message icon.
  • Page 44 Akuvox SP-R55P/G Functions 5) Press the Down key on the phone keyboard to set account 2, input the Visit account number of voice message( For example: *99), press 123 softkey to switch the input methods： 6) Press the Down key on the phone keyboard to set account 3, input voice message visit account number( For example: *100), press 123 softkey to switch the input methods.

  • Page 45: Setting

    Akuvox SP-R55P/G Functions 4.Setting 4.1. Basic Settings 4.1.1. Language You can change the language through below method: Press Menu -> Settings -> Basic Setting -> Language. 4.1.2. Date&Time The IP phone displays Time and Date in Idle status. You can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually.
  • Page 46 Akuvox SP-R55P/G Setting is invalid. Daylight Saving is Auto by default. Users can also disable it. Press Save soft key to save the settings. Manual setting: 1. Go to the path: Menu -> Settings -> Basic Setting -> Date & Time -> Manual Setting.
  • Page 47 Akuvox SP-R55P/G Setting Basic Setting -> Date & Time -> Format Setting.  Access the Time Format in Format Setting interface, then press the Left or Right key on the phone keyboard, or the Switch soft key to select the time format (12Hour or 24Hour).

  • Page 48: Backlight

    Akuvox SP-R55P/G Setting WW-MM-DD Wed Nov 18 Display mode setting: To setup which mode will show in the main interface. Go to the path: Menu->Settings->Basic Setting->Date & Time->Display Mode Setting. There are 4 modes - Day, Date, Rolling, Disable. Press Switch soft key to change the mode you need.

  • Page 49: Password Setting

    Akuvox SP-R55P/G Setting 4.1.4. Password Setting This function is to set into the advanced Settings password. 1. Go to the path: Menu -> Settings -> Advanced Setting (admin by default password )->Password Setting. 2. Input the currently password, press Down button to set the new password, then to set confirm new password to modify the current password.

  • Page 50: Ring Tones

    The IP phone Akuvox SP-R55P/G supports phone ring tone to distinguish the incoming call from other near phones’ ring tone. At the same time, the IP phone Akuvox SP-R55P/G also supports setting specific incoming ring tone for contacts.

  • Page 51: Phone Book

    4.3.1. Local Phone Book The Local Phone Book is used for storing the contacts names and number. The Akuvox SP-R55P/G can store up to 500 entries contacts. You can add, edit, delete, search, or call any contact from the Local Phone Book.
  • Page 52 Akuvox SP-R55P/G Setting 4. Press the Down key on the phone keyboard to input the office number in the relevant area. 5. Press the Down key on the phone keyboard to input mobile number in the relevant area. 6. Press the Down key on the phone keyboard to input other number in the relevant area.
  • Page 53 Akuvox SP-R55P/G Setting 4. Select Add to Contacts, then press OK soft key to enter edit interface. After finish edit, press Save soft key to save the modify. 4.3.1.1.3. Search Contacts 1. Press the Book soft key in the Idle interface to enter the Phone Book menu.

  • Page 54: Blacklist

    Setting 4.3.2. Blacklist 100 Blacklists contacts are available with Akuvox R53P IP phone. You can add, edit, delete, search or call contact. The phone will reject to answer automatically within the blacklists contacts’ incoming call. User can add blacklist directly or add from the contact.

  • Page 55: Remote Phone Book

    Akuvox SP-R55P/G Setting 4. It pop up the prompt “Move to Blacklist?”, press OK soft key to confirm. 4.3.3. Remote Phone Book Access the remote phone book, add the contacts to the local phone book from the remote phone book or make calls from the remote phone book. 5 URLs of remote phone book is available to set.

  • Page 56: History Management

    Setting 4.4. History Management The History management of IP phone Akuvox SP-R55P/G contains dialed calls, received calls, missed calls and forwarded calls and support 100 logs storage at most. You can check the history, make calls from the calls history and delete the calls history.

  • Page 57: System Customization

    Akuvox SP-R55P/G Setting 4.5. System Customization 4.5.1. Programmable Keys 1. Press the Menu soft key in the Idle interface, access Menu->Features-> Programmable keys. 2. Select the programmable key you will set and press the Enter soft key. 3. Select key style in the type area.
  • Page 58 Akuvox SP-R55P/G Setting 4. Press Down to enter the next item. Input the label, display name, register name, account, password and SIP separately. 5. Choose Auto Answer or not. 6. Press the Save soft key to save or the Back soft key to cancel.

  • Page 59: Basic Network Settings

    Akuvox SP-R55P/G Setting Note: 1) The operation and interface of account 2 and 3 is the same as account 1. 2) You can configure multi-account keys for one account. The incoming calls of this account will be divided equally to different account key; Analogously, the dialings also will be divided equally.

  • Page 60: Static Ip Mode

    Akuvox SP-R55P/G Setting Note:Default DHCP mode after reset to factory. 4.6.2. Static IP Mode To configure the Static IP mode via phone user interface. 1) In IP Phone idle interface,press soft key Menu-> Settings -> Advanced Setting (default password:admin)->Network->LAN Port.

  • Page 61: Configure Pc Port Mode

    Akuvox SP-R55P/G Setting password:admin)->Network->LAN Port. 2. Press twice navigation key Down on the phone keypad to select PPPOE,then press OK button or Enter soft key to enter PPPOE Setting interface,input the User Name and Password,press OK button or Save soft key to save the configuration.

  • Page 62: Configure Vlan

    Akuvox SP-R55P/G Setting 4.6.5. Configure VLAN To configure the VPN mode via phone user interface. 1. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Network->VPN. 2. Press Enter soft key to enter the VPN Setting interface,press Switch soft key to enable or disable the VPN status.press Save soft key to save the change.(about more detail information,you can refer to the following web configuration.)

  • Page 63: Vlan

    Akuvox SP-R55P/G Setting 4.6.6. VLAN To configure the VLAN mode via phone user interface. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Network->VLAN Port. LAN Port 1) In the VLAN Port interface, press the navigation key Up or Down to select LAN Port, press the OK button or Enter soft key to enter LAN Port.

  • Page 64: Webserver

    Akuvox SP-R55P/G Setting configure the functionality Enable, VID, Priority.press OK button or soft key Save.it will pop up a prompt “Setup completed! Restart to take effect ?”,press OK button or soft key OK to reboot. 4.7. WebServer To configure the WebServer via phone user interface.

  • Page 65: Password Setting

    Akuvox SP-R55P/G Setting 4.9. Password Setting User can modify the password, go to the path: Advanced->Setting.(Default password :admin.) 1. In IP Phone idle interface, press Menu->Settings->Advanced Setting(default password:admin)->Password Setting. 2. Enter the Current Password,New Password,Confirm Password.Press OK button or Save soft key to save the change.

  • Page 66: Web Interface

    Akuvox SP-R55P/G Setting 2. Press the OK button or Enter soft key to enter the Warning interface, prompt ”Reboot Phone?”,press OK button or Save soft key to reboot the phone. 5. Web interface Web user interface (we will used Web UI for short in the following context) which is used for user or administrator to check or change the IP SIP phone’s settings.

  • Page 67: Status->Basic

    Akuvox SP-R55P/G Web interface 5.1. Status->Basic Go to Status->Basic Page, as figure below shown:...

  • Page 68: Account->Basic

    Akuvox SP-R55P/G Web interface Sections Description Product Information To display the device’s information such as Model name, MAC address (IP device’s physical address),Firmware version and Hardware firmware. Network Information To display the device’s Networking status(LAN Port),such as Port Type(which could be DHCP/Static/PPPoE),...
  • Page 69 Akuvox SP-R55P/G Web interface Sections Description SIP Account To display and configure the specific Account settings.  Status: To display register result.  Display Label: Which is displayed on the phone’s LCD screen.  Display Name: Which is sent to the other call party for display.

  • Page 70: Account->Advanced

    Akuvox SP-R55P/G Web interface This is for redundancy, if registering to Primary SIP server failed, the IP phone will go to Secondary SIP server for registering. Note: Secondary SIP server is used for redundancy, it can be left blank if there is not redundancy SIP server in user’s environment.
  • Page 71 Akuvox SP-R55P/G Web interface Sections Description SIP Account To display current Account settings or to select which account to display. Codecs To display and configure available/unavailable codecs list. Codec means coder-decoder which is used to transfer analog signal to digital signal or vice versa.
  • Page 72 Akuvox SP-R55P/G Web interface Sections Description DTMF To display and configure DTMF settings.  Type: Support Inband, Info,RFC2833 or their combination.  How To Notify DTMF: Only available when DTMF Type is Info.  DTMF Payload: To configure payload type for DTMF.
  • Page 73 Akuvox SP-R55P/G Web interface  Provisioning Response ACK: 100% reliability for all provisional messages, this means it will send ACK every time the IP phone receives a provisional SIP message from SIP server.  User=phone: If enabled, IP phone will send user=phone within SIP message.
  • Page 74 Akuvox SP-R55P/G Web interface the IP phone will play MOH from configured server.  Music Server Address: To configure MOH server address. Session Timer To display or configure session timer settings.  Active: To enable or disable this feature, If enable, the ongoing call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS.

  • Page 75: Network->Basic

    Akuvox SP-R55P/G Web interface To display NAT-related settings.  UDP Keep Alive message: If enabled, IP phone will send UDP keep-alive message periodically to router to keep NAT port alive.  UDP Alive Msg Interval: Keepalive message interval.  Rport: Remote Port, if enabled, it will add Remote Port into outgoing SIP message for designated account.

  • Page 76: Network->Advanced

    Akuvox SP-R55P/G Web interface Mask, Default Gateway and DNS server manually.  PPPoE: Use PPPoE username/password to connect to PPPoE server. Sections Description PC Port To display and configure PC Port settings.  As Bridge: If selected, IP phone will act as a switch to route all incoming and outgoing packets from PC port.
  • Page 77 Akuvox SP-R55P/G Web interface Sections Description LLDP To display and configure LLDP settings.  LLDP Active: To enable or disable LLDP feature.  Packet interval: To configure the interval for LLDP admin message. Note: LLDP stands for Link Layer Discovery Protocol, it’s used to exchange device information between any two directly-connected devices.
  • Page 78 Akuvox SP-R55P/G Web interface Sections Description VLAN To display and configure VLAN settings.  LAN Port/PC Port: You can configure VLAN setting for both ports respectively.  Active: To enable or disable VLAN feature for designated port.  VID: To configure VLAN id for designated port.
  • Page 79 Akuvox SP-R55P/G Web interface  ACS/CPE: ACS is short for Auto configuration servers as server side, CPE is short for Customer-premise equipment as client side devices.  URL: To configure URL address for ACS or CPE.  User name: To configure username for ACS or CPE.

  • Page 80: Phone ->Time/Lang

    Akuvox SP-R55P/G Web interface 5.6. Phone ->Time/Lang Path: Web UI->Phone->Time/Lang Sections Description Web Language To choose the web language. LCD Language To choose the phone language. Format Setting To configure time display settings.  Time Format: Determine what format to display on Phone UI(12 hour/24 hour).
  • Page 81 Akuvox SP-R55P/G Web interface Sections Description Type To select how to configure time, it could be set by manually or get from INTERNET automatically via NTP server.  Manual: To set Time and Date manually.  Auto: To get Time via NTP server.

  • Page 82: Phone->Preference

    Akuvox SP-R55P/G Web interface for the time in the summer days when sun rises early will be adjusted forward to save daylight. The DST will take effects during the period that set by user. (all the settings for DST are all self-explanatory, please consult with your administrator for local DST details).
  • Page 83 Akuvox SP-R55P/G Web interface Sections Description Mode To enable or disable feature key sync.  Feature Key Sync: To enable or disable feature key sync.  Mode: Select the desired mode. Forward Transfer To display and configure Forward setting. Note: There are three types of forward: Always Forward, Busy Forward and No answer Forward.
  • Page 84 Akuvox SP-R55P/G Web interface Sections Description DND (Do Not Disturb) allows IP phones to ignore any incoming calls.  DND Emergency: the phone from the Authorized number can still be received after enable this function.  DND Authorized Number: Setup authorized numbers for DND Emergency.
  • Page 85 Akuvox SP-R55P/G Web interface receive a new incoming call when there is already an active call.  Call Waiting Tone: If enabled, it allows IP phones to play the call waiting tone to the waiting callee. Auto Redial Auto redial allows IP phones to redial an unsuccessful call for designated times within designated interval.
  • Page 86 Akuvox SP-R55P/G Web interface ACD (Automatic Call Distribution) is most used in call-center market, it allows IP phone to login the system with multiple status so that the system could distribute an incoming calls to available user or agents. ...

  • Page 87: Phone->Voice

    Akuvox SP-R55P/G Web interface phone. SIP Config Setup the SIP protocol package interval. T2 is maximum. The interval should be larger the T1, but less then T2. Sections Description UACSTA Using CSTA for SIP phone user agents. It can control some features of calling.
  • Page 88 Akuvox SP-R55P/G Web interface Sections Description Echo Canceller Echo Canceller: To remove acoustic echo from a voice communication in order to improve the voice quality .  VAD(Voice Activity Detection): Allow IP phone to detect the presence or absence of human speech during a call.

  • Page 89: Phone->Key/Display

    Akuvox SP-R55P/G Web interface time,which can occur because of network congestion, timing drift or route changes. The jitter buffer, located at the receiving end of the voice connection, intentionally delays the arriving packets so that the end user experiences a clear connection with very little sound distortion.
  • Page 90 Akuvox SP-R55P/G Web interface Sections Description Soft Key Allows user to assign specific feature to the designated soft keys. For softkey, the available features list: DND, Menu, MSG, Status, Book, Fwd, PickUp, Group, Pickup, Intercom, Speed Dial, History, Favorites, Redial, Call Return, Hot Desking, XML Browser,Simple Menu.

  • Page 91: Phone->Ring Tones

    Allow user to upload and view ringtone files or delete uploaded ringtone files. Note: Ringtone files must be .wav format and has some specific requirement, please contact to Akuvox technical support team for instructions how to make ringtone files. System ringtones files cannot be deleted thus user can only delete uploaded ringtones.

  • Page 92: Phone->Tones

    Akuvox SP-R55P/G Web interface ringtones to play. 5.12. Phone->Tones Path: Web UI->Phone->Tones Sections Description Tone Allows user to select a specialized tone sets (classified by countries) or to customize own tones. Note: Available country tones sets are: China,Spain,Luxembourg,Sweden,Taiwan,Belgium,Denmark,Fin land,Germany,Netherlands,Norway,Portugal. 5.13.

  • Page 93: Phone ->Dial Plan->Dial Now

    Akuvox SP-R55P/G Web interface Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for replace rule, you can modify related accounts, prefix and replace. Area Code Area codes are also known as NPAs (Numbering Plan Areas).
  • Page 94 Akuvox SP-R55P/G Web interface Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Dial Now Delay Allow user configure dial now delay time for dial now. It means user can configure the IP phone to dial out the phone number automatically after the designated delay time if it match any dial now rule.

  • Page 95: Phone ->Action Url

    Akuvox SP-R55P/G Web interface 5.15. Phone –>Action URL Path:Web UI->Phone->Action URL Sections Description Action URL To display and configure Action URL settings. Setup Completed: When the IP phone completes startup.  Registered: When the IP phone successfully registers an account.
  • Page 96 Akuvox SP-R55P/G Web interface  Established: When the IP phone establishes a call.  Terminated: When the IP phone terminates a call.  Open DND: When the IP phone enables the DND mode.  Close DND: When the IP phone disables the DND mode.

  • Page 97: Phone->Multicast

    Akuvox SP-R55P/G Web interface 5.16. Phone->Multicast Sections Description Multicast Setting To display and configure the Multicast setting.  Paging Barge: Choose the multicast number ,the range is 1-10.  Paging priority Active: Enable o disable the multicast. Priority List To setup the multicast parameters.
  • Page 98 Akuvox SP-R55P/G Web interface Sections Description Contact To display and select local contact type.  All Contacts: To display or edit all local contacts.  Favorites: To display or edit favorites contacts.  Black List: To display black list contacts.

  • Page 99: Phone Book->Remote Phone Book

    Akuvox SP-R55P/G Web interface 5.18. Phone Book->Remote Phone Book Path:Web UI->PhoneBook->Remote Book Sections Description Remote Book To display and configure Remote Book settings.  Index: To select desired Remote Book item to display and configure.  Local Book URL: To configure remote book server address ...

  • Page 100: Phone Book->Ldap

    Akuvox SP-R55P/G Web interface Sections Description Call History To display call history records. Available call history types are All calls, Dialed calls, Received calls, Missed calls, Forwarded calls. HangUp: To click to hangup ongoing call on the IP phone. Note: For “HangUp” feature, you need to have the remote control privilege to control IP phone via Web UI.
  • Page 101 Akuvox SP-R55P/G Web interface Sections Description LDAP To display and configure LDAP phonebook settings.  Name Filter: The settings used to tell LDAP server what name attributes to search.  Number Filter: The settings used to tell LDAP server what number attributes to search.

  • Page 102: Phone Book->Broadsoft

    Akuvox SP-R55P/G Web interface 5.21. Phone Book->BroadSoft Path:Web UI->PhoneBook->Broadsoft Sections Description Upgrade To select upgrading rom file from local or a remote server automatically. Note: Please make sure it’s right file format for right model. Firmware version To display firmware version, firmware version starts with MODEL name.

  • Page 103: Upgrade->Advanced

    Akuvox SP-R55P/G Web interface automatically. Note: Please make sure it’s right file format for right model. Firmware version To display firmware version, firmware version starts with MODEL name. For example, R53 firmware version should be like 53.xxx.xxx.xxx. Hardware Version To display Hardware version.
  • Page 104 Akuvox SP-R55P/G Web interface Sections Description Manual Update Server To display and configure manual update server’s settings.  URL: Auto provisioning server address.  User name: Configure if server needs an username to access, otherwise left blank.  Password: Configure if server needs a password to access, otherwise left blank.
  • Page 105 To display or configure others features from this page.  Config file: To export or import configure file for IP phone. Note: Please refer to Auto Provisioning manual for instructions how to do Auto Provisioning for Akuvox SIP-R5X series IP phone.

  • Page 106: Security->Basic

    Akuvox SP-R55P/G Web interface 5.24. Security->Basic Path:Web UI->Security->Basic Sections Description Web Password Modify To modify user’s password.  Current Password: The current password you used.  New Password: Input new password you intend to use.  Confirm Password: Repeat the new password.
  • Page 107 Akuvox SP-R55P/G Web interface Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted. Sections Description Web Server Certificate...

  • Page 108: Troubleshooting

    Akuvox SP-R55P/G Web interface 6.Troubleshooting Issue 1：The LCD does not light up  Check the AC power adapter. Make sure it is the one provided in your package.  Check the power outlet. Make sure that the power that outlet you are plugging your device into is working.

  • Page 109: Appendix : Time Zones

    Akuvox SP-R55P/G Web interface 7.Appendix : Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00...
  • Page 110 Akuvox SP-R55P/G Web interface Time Zone Time Zone Name −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00...
  • Page 111 Akuvox SP-R55P/G Web interface Time Zone Time Zone Name +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman)

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