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STEP 1. Check visually. FIBARO Door/Window Sensor should have no scratches or cracks visible. However, if there are any heavy mechanical damages, as smashed casing, casing bitten by a dog, warranty will not be considered! STEP 2.
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-check whether casing is closed properly from both sides of the sensor; -check whether antenna inside the sensor is on its place. Antenna should be curved and placed near casing. STEP 7. Contact with service. If only one of steps above has failed, please contact with Fibaro Servicedesk at: servicedesk@fibaro.com...