Troubleshooting - Kogan SmarterHome KASHFNGDLKA Quick Start Manual

TROUBLESHOOTING

Cannot enter the Wi-Fi pairing mode
• Ensure at least one administrator has been added.
• Follow steps to pair device with Kogan SmarterHome app.
• Please make sure that you are connecting with 2.4G Wi-Fi network, 5G Wi-Fi
networks are not supported at the moment.
• Please try with the AP pairing mode to enhance compatibility and try again.
• In extreme cases, the Wi-Fi router may not be compatible with the device.
Time-out error when connecting to SmarterHome app
• Please check your Wi-Fi signal and try again.
Voice prompts that door is locked, but it is not.
• This is likely due to the incorrect left and right opening door configuration.
• Check back to steps 1 and 6 of the installation steps (pages 5 and 9,
respectively) to ensure that the 'dot' position matches that of the door
configuration.
If you require further troubleshooting assistance,
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head online to help.kogan.com