Join The Wifi Network; Troubleshooting Tips - NETGEAR WAC104 Installation

WiFi Network Names
The default WiFi network name (SSID) for the 2.4 GHz radio band and the
default SSID for the 5 GHz radio band are on the product label. By default,
the access point's WiFi network provides open access. We recommend that
you set up WiFi security.

Join the WiFi Network

To connect your computer or WiFi device (such as a smartphone) to your
access point's WiFi network, you can use either the manual method or the
Wi-Fi Protected Setup (WPS) method.
Manual Method
1. Open the software utility that manages your WiFi connections on the
computer or WiFi device that you want to connect to your access point.
This utility scans for all WiFi networks in your area.
2. Find and select your access point's WiFi network name (SSID).
The default SSID for the 2.4 GHz radio band and the default SSID for
the 5 GHz radio band are on the product label.
3. Click the Connect button.
By default, the WiFi network is open (that is, unsecured), so you do not
need to enter a network key or password.
4. Repeat Step 1 through Step 3 to add other computers or WiFi devices.
WPS Method
If your computer or WiFi device supports WPS, you can use WPS to join
the access point's WiFi network. For help with the WPS button on your
computer or WiFi device, check the instructions or online help that came
with that computer or WiFi device. Some older equipment cannot use WPS.
Note: WPS does not support WEP security. If you are using WEP security,
use the manual method.
1. Press the WPS button on the access point.
2. Within two minutes, on your computer or WiFi device, press its WPS
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button or click its onscreen WPS button.
The computer or WiFi device connects to your access point's WiFi
network.
3. Repeat this process to add other computers or WiFi devices to the
network.

Troubleshooting Tips

The following table provides some tips for correcting simple problems
that you might encounter. For more troubleshooting information, see the
troubleshooting chapter in the user manual.
Problem Cause Possible Solution
Power LED is off. The access •Make sure that the power adapter is securely connected to your
point is not access point and securely connected to a working power outlet.
receiving
•Check that you are using the power adapter that NETGEAR
power.
supplied for this product.
Power LED remains A firmware If the Power LED is still blinking green three minutes after you
blinking green slowly or hardware turn on power to the access point or if the Power LED is blinking
and continuously. problem green slowly and continuously at any other time, do the following:
exists.
1. Turn off the power and then turn it back on to see if the
Note: When firmware
access point recovers.
is being upgraded,
the Power LED
2. Press and hold the Reset button to return the access point
temporarily blinks
to its factory settings.
green.
If the error persists, contact NETGEAR at netgear.com/support.
A LAN port LED is A hardware •Make sure that the Ethernet cable connectors are securely
off. connection plugged into the access point and LAN device.
problem
• Make sure that the LAN device is turned on.
exists.
WiFi LED is off. The WiFi •Verify that the radios are turned on by pressing the WiFi On/
connection Off button.
does not
•If the radios are turned on but the WiFi LED remains off, contact
work.
NETGEAR.
You cannot connect Multiple •If you are using an Ethernet-connected computer, check the
to the access point possible Ethernet connection between the computer and the access point.
from a browser. causes.
•Quit the browser, clear the cache, delete the cookies, and launch
the browser again.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
For more information about the installation options, visit
www.netgear.com/support to access the user manual.
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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are trademarks of NETGEAR, Inc. Any non‑NETGEAR
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