Troubleshooting Tips; Join The Wifi Network - NETGEAR WAC104 Installation

WiFi Network Names
The default WiFi network name (SSID) for the 2.4 GHz radio band and the
default SSID for the 5 GHz radio band are on the access point label. By
default, the access point's WiFi network provides WPA and WPA2 (mixed
mode) access. We recommend that you change the default WiFi passphrase
to a more secure passphrase.

Join the WiFi Network

To connect your WiFi device to your access point's WiFi network, you can
use either the manual method or the Wi-Fi Protected Setup (WPS) method.
Manual Method
1. Open the software utility that manages your WiFi connections on the
WiFi device that you want to connect to your access point.
This utility scans for all WiFi networks in your area.
2. Find and select your access point's WiFi network name (SSID).
The default SSID for the 2.4 GHz radio band and the default SSID for
the 5 GHz radio band are listed on the access point label.
3. Connect to the WiFi network.
The default passphrase is listed on the access point label.
4. Repeat Step 1 through Step 3 to add other WiFi devices.
WPS Method
If your computer or mobile device supports WPS, you can use WPS to join
the access point's WiFi network. For help with the WPS button on your
computer or mobile device, check the instructions or online help that came
with that computer or mobile device. Some older equipment cannot use WPS.
Note: WPS does not support WEP security. If you are using WEP security,
use the manual method.
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1. Press the WPS button on the access point.
2. Within two minutes, on your computer or mobile device, press its WPS
button or click its onscreen WPS button.
The computer or mobile device connects to your access point's WiFi
network.
3. Repeat this process to add other computers or mobile devices to the
network.

Troubleshooting Tips

The following table provides some tips for correcting simple problems
that you might encounter. For more troubleshooting information, see the
troubleshooting chapter in the user manual.
Problem Cause Possible Solution
Power LED is off. The access •Make sure that the power adapter is securely
point is not connected to your access point and securely
receiving connected to a working power outlet.
power.
•Check that you are using the power adapter that
NETGEAR supplied for this product.
Power LED A firmware If the Power LED is still blinking green three minutes
remains blinking or hardware after you turn on power to the access point or if the
green slowly and problem Power LED is blinking green slowly and continuously at
continuously. exists. any other time, do the following:
1. Turn off the power and then turn it back on to see
Note: When
if the access point recovers.
firmware is
being upgraded,
2. Press and hold the Reset button to return the
the Power LED
access point to its factory settings.
temporarily blinks
If the error persists, contact NETGEAR at
green.
netgear.com/support.
A LAN port LED A hardware •Make sure that the Ethernet cable connectors are
is off. connection securely plugged into the access point and LAN device.
problem
• Make sure that the LAN device is turned on.
exists.
Problem Cause Possible Solution
WiFi LED is off. The WiFi •Verify that the radios are turned on by pressing the
connection WiFi On/Off button.
does not
•If the radios are turned on but the WiFi LED remains
work.
off, contact NETGEAR.
You cannot Multiple •If you are using an Ethernet-connected computer,
connect to the possible check the Ethernet connection between the computer
access point from causes. and the access point.
a browser.
•Quit the browser, clear the cache, delete the cookies,
and launch the browser again.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
For more information about the installation options, visit
www.netgear.com/support to access the user manual.
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en
français canadien à http://downloadcenter.netgear.com/other/.
(If this product is sold in Canada, you can access this document in
Canadian-French at http://downloadcenter.netgear.com/other/.)
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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are trademarks of NETGEAR, Inc. Any non‑NETGEAR
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