General troubleshooting
Before calling a service technician, please check this chapter
for a possible cause of the problem and some solutions you
can try.
Black box on-screen
The closed caption feature is set to one of the Text modes
•
(T1, T2, T3, or T4). Set the closed caption feature to Off (
page 43).
TV stops responding to controls
If the TV stops responding to the controls on the remote
•
control or TV control panel and you cannot turn off the
TV, please unplug the power cords few seconds then re-
plug to try again.
Other problems
•
If your TV's problem is not addressed in this
Troubleshooting section or the recommended solution
has not worked, use the Restore Factory Defaults
procedure (
page 34).
TV will not turn on
•
Make sure the power cord is plugged in, and then press
.
The remote control batteries may be dead. Replace the
•
batteries or try the control panel buttons.
Picture problems
General picture problems
Check the antenna/cable connections (
•
Press
on the remote control or TV and select a
•
valid video input source (
connected to a particular input on the TV, no picture will
display when you select that particular input source. For
device connection details, see Chapter 2.
Antenna reception may be poor. Use a highly directional
•
outdoor antenna (if applicable).
The station may have broadcast difficulties. Try another
•
channel.
•
Adjust the picture qualities (
If you are using a VCR, make sure
•
control is set correctly (
Do not connect both a standard video cable and an
•
S-video cable to the VIDEO 1 input at the same time
(
page 14).
Noisy picture
If you are watching an analog channel (off-air broadcast
•
or Cable TV), you can set the CableClear
reduce visible interference in the TV picture (
54).
Video Input Selection problems
If the Input Selection window does not appear when
•
you press
on the remote control or TV, press
second time, which will change to the next video input
source and display the Input Selection window.
Chapter 8: Troubleshooting
Chapter 2).
page 35). If no device is
page 42).
on the remote
page 23).
®
feature to
page
Cannot view external signals or channel 3 or 4
If you cannot view signals from external devices
•
connected to VIDEO 1, VIDEO 2, ColorStream
HDMI 2, HDMI 3, PC, or from channels 3 or 4, make sure
the Input Lock is set to Off (
Poor color or no color
The station may have broadcast difficulties. Try another
•
channel.
Adjust the Tint and/or Color (
•
Poor composite or S-video picture
•
If the TV is connected to an external A/V device (e.g.,
DVD player, video game system, set-top box, etc.) try
using a ColorStream or HDMI video connection instead.
Picture and sound are out of sync
As with all products that contain a digital display, in rare
•
instances, when viewing certain content (e.g.. television
broadcasts, video games, DVDs), you may notice that
the sound and picture are slightly out of sync. This
phenomenon can be caused by various factors including,
without limitation, video processing within the TV,
video processing in an attached gaming system, and
video processing or different compression rates used by
broadcasters in their programming. You may want to try
one or more of the following suggestions, which may
help to reduce the effect of this phenomenon:
–
If the TV is connected to an A/V receiver that has a
programmable audio delay feature, use this feature to
help synchronize the sound to the picture.
–
If you notice this phenomenon only on certain TV
channels, please contact your local broadcast, cable, or
satellite provider to inform them of this issue.
Sound problems
Check the antenna/cable connections (
•
The station may have broadcast difficulties. Try another
•
channel.
The sound may be muted. Press VOLUME.
•
If you hear no sound, try setting the MTS feature to
•
Stereo mode (
If you are not receiving a second audio program from a
•
known SAP source, make sure the MTS feature is set to
SAP mode (
•
If you hear audio that seems "incorrect" for the program
you are watching (such as music or a foreign language),
the SAP mode may be on. Set the MTS feature to Stereo
mode (
Remote control problems
•
Make sure the remote control is set to the correct device
mode (
Remove all obstructions between the remote control and
•
the TV.
•
The remote control batteries may be dead. Replace the
batteries (
Your TV remote control may not operate certain features
•
on your external device. Refer to the owner's manual
for your other device to determine its available features.
a
If your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (
If the TV still does not act as expected, use the Reset
•
Factory Defaults procedure (
page 48).
page 42).
page 44).
page 44).
page 44).
page 22).
page 21).
pages 23–27).
page 34).
®
HDMI 1,
Chapter 2).
55