Common Problems - Dell U3011 Setting Up

or with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the white screen appears. To ex it, press the Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and
computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
N o Video/Power LED off
N o Video/Power LED on
Poor Focus
Shaky/J ittery Video
M issing Pix els
Stuck-on Pix els
Brightness Problems
support.dell.com/support/edocs/monitors/u3011/en/ug/solve.htm
What You Experience
N o picture
N o picture or no brightness
Picture is fuzzy, blurry, or
ghosting
Wavy picture or fine
movement
LCD screen has spots
LCD screen has bright spots
Picture too dim or too bright
Possible Solutions
Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
Verify that the power outlet is functioning properly using any other electrical
eq uipment.
Ensure that the power button is depressed fully.
Ensure that the correct input source is selected via the
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the
Perform Auto Adjust via OSD.
Adjust the Phase and Pix el Clock controls via OSD.
Eliminate video ex tension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:10).
Perform Auto Adjust via OSD.
Adjust the Phase and Pix el Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power on-off.
Pix el that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell M onitor Q uality and Pix el Policy, see Dell Support site at:
support.dell.com.
Cycle power on-off.
Pix el that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell M onitor Q uality and Pix el Policy, see Dell Support site at:
support.dell.com.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
button.
Input Source Select
button.
Input Source Select
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