Viessmann VITOCOM 100 Installation And Service Instructions For Contractors
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Viessmann VITOCOM 100 Installation And Service Instructions For Contractors

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Installation and service instructions
for contractors
Vitocom 100
Type LAN1
Communication interface for remote monitoring and control of heating systems via
the internet, for the following user interfaces:
■
Vitotrol app
Vitodata 100 (www.vitodata100.com)
■
For applicability, see the last page
VITOCOM 100
5619 832 GB
5/2017
VIESMANN
Please keep safe.

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ALexey
February 28, 2025

HEllo. i want resolve a problem my vitocom lan 100. My device cannot establish connection to vitodata server. Host 93.122.86.65 is unavailable.

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Summary of Contents for Viessmann VITOCOM 100

  • Page 1 VIESMANN Installation and service instructions for contractors Vitocom 100 Type LAN1 Communication interface for remote monitoring and control of heating systems via the internet, for the following user interfaces: ■ Vitotrol app Vitodata 100 (www.vitodata100.com) ■ For applicability, see the last page VITOCOM 100 Please keep safe.
  • Page 2 Hot surfaces can cause burns. Replace faulty components only with genuine ■ Before maintenance and service work, switch Viessmann spare parts. OFF the appliance and let it cool down. Never touch hot surfaces on the boiler, burner, ■ flue system or pipework.
  • Page 3 For replacements, use only original spare parts supplied or approved by Viessmann. Safety instructions for operating the system If you smell gas Condensate Danger...

  • Page 4: Table Of Contents

    Overview of connections ................ 13 Installing communication module in the Vitotronic control unit ....13 Connecting the Vitocom 100 to the Vitotronic control unit ..... 13 Connecting to Vitodens 3..., type B3 ............. 14 Vitodens 300-W, type B3HA ............... 14 ■...

  • Page 5: Operational Reliability

    The Vitotronic control units and the Vitocom 100 toring for water damage. ■ must be connected and configured correctly. ■ The Vitocom 100 is connected to the internet via a DSL router. ■ Internet access must be available at all times. ■...

  • Page 6: Symbols

    Viessmann heat and power generators communication interfaces specified for this purpose in designed for this system. Also take account of the rele- the relevant printed documentation.

  • Page 7: System Requirements

    Vitodata server. Con- ■ Mobile phone for receiving SMS (only with internet necting the Vitocom 100 to any other type of server is service "Vitodata 100 fault management") not possible. Fax for receiving messages (only with internet serv- ■...

  • Page 8: Operation With The Vitotrol App

    Preparing for installation Operation with the Vitotrol app For remote control of Viessmann heating systems with Vitotronic control units via IP networks. Fig. 1 Heat generator with control unit (see page 7) Vitodata server LON cable Mobile network Vitocom 100...

  • Page 9: Operation With Vitodata 100 User Interface

    Preparing for installation Operation with Vitodata 100 user interface For remote monitoring and control of Viessmann heating systems with Vitotronic control units via IP networks. Fig. 2 Heat generator with control unit (see page 7) Computer: Remote control of the heating system via the LON cable ■...

  • Page 10: Checking Network Settings

    Have the following settings on the DSL router checked, and if necessary adjusted, by an IT contractor: ■ The Vitocom 100 and the DSL router must both be set to the same type of IP addressing (dynamic or static). Vitocom 100 factory setting: Dynamic IP addressing...

  • Page 11: Sequence Overview

    Heating contractor ule instal- unit. lation in- structions Connect the Vitocom 100 to Vitodens 3..., type B3... System user Connect the Vitocom 100 to the network (LAN). Heating contractor/IT expert Insert the Vitocom 100 into the wall mounting brack- Heating contractor...

  • Page 12: Installing The Wall Mounting Bracket

    Installation sequence Installing the wall mounting bracket Please note Note The installation site must be dry and free from When selecting the installation site, bear in mind the the risk of frost. length of the connecting cables (standard delivery). Ensure ambient temperatures between 0 and 40 °C.

  • Page 13: Overview Of Connections

    RJ 45 connector for LAN cable to DSL router (see installation instructions) page 14 and "Explanation of displays" on page 16) Installing communication module in the Vitotronic control unit Communication module installation instructions Connecting the Vitocom 100 to the Vitotronic control unit Communication module installation instructions...

  • Page 14: Connecting To Vitodens 3

    2. Connect the LON cable to the LON coupling of the Vitodens and to LON connection of the aÖ Vitocom 100 (see page 13). Fig. 6 Vitodens 333-F, type B3TA and Vitodens 343-F, type B3UA Connect the LON cable to the LON coupling of the...

  • Page 15: Inserting Vitocom 100 Into The Wall Mounting Bracket

    Electrical connections Inserting Vitocom 100 into the wall mounting bracket Fig. 8 Power supply See chapter "Switching on the Vitocom 100" on page 17.

  • Page 16: Display And Operating Elements

    Illuminates green. "Standard mode", no fault in heating system or Vitocom 100 Flashes green. The Vitocom 100 is initialised once the power supply unit is plugged in or the reset button is pressed. Flashes green quickly. Software update is being installed. The device must not be disconnected from the...

  • Page 17: Checking Network Settings

    Have the following settings on the DSL router checked, and if necessary adjusted, by an IT contractor: ■ The Vitocom 100 and the DSL router must both be set to the same type of IP addressing (dynamic or static). Vitocom 100 factory setting: Dynamic IP addressing...

  • Page 18: Updating The Lon Subscriber List

    "User name": vitocom "Password": viessmann Version 2: Network still set to dynamic IP addressing Only after the Vitocom 100 has been set to static IP 2. Determine the current IP address of the addressing should the router and network be adjusted Vitocom 100 via the DSL router.

  • Page 19: Resetting Network Settings

    "4" and IP connection page 18). status indicator "3" extinguish (approx. 30 s). The Vitocom 100 is reset to its factory settings (dynamic IP address); see page 22. Registering user and setting up heating system For operation of the heating system via the Vitodata...

  • Page 20: Via The Vitodata 100 User Interface

    Note 2. Select "Create a new system", select system type In the "Password" field, assign a new password "Vitocom 100, type LAN1" and enter "Manufac- (min. 6 characters: a..z, A..Z, 0..9) and confirm this turing details". in the "Enter password again" field.
  • Page 21 Commissioning Function test (cont.) Note ■ If a fault is rectified, this is confirmed by a message. ■ If the fault is not rectified, then a repeat message is issued on the 3 days following.

  • Page 22: Troubleshooting Measures

    IP address could not be obtained. Check the LAN cable. ■ – Check that the router and the Vitocom 100 are both set to the same type ■ of IP address (static or dynamic). – Check the network settings on the router and the Vitocom 100.

  • Page 23: Regular Function Testing

    Maintenance Regular function testing Check regularly that the message paths function cor- rectly (see "Function test" on page 20). Enabling maintenance With this function, the transfer of messages from the heating system to the Vitodata server is suppressed, e.g. for maintenance work. 1.
  • Page 24 Maintenance Enabling maintenance (cont.)

  • Page 25: Ordering Parts

    Parts lists Ordering parts The following details are required when ordering parts: ■ Serial no. (see type plate ■ Position number of the part (from this parts list)

  • Page 26: Parts List

    Parts lists Parts list 0001 0002 0003 0004 0005 0006 Fig. 9 Vitocom 100 type plate (under the cover)
  • Page 27 Parts lists Parts list (cont.) Pos. Part 0001 Vitocom 100 0002 Casing 0003 LON communication module for connected control units 0004 LAN cable 0005 LON cable, red 0006 Plug-in power supply unit...
  • Page 28 Specification Specification Vitocom 100, type LAN1 Operating voltage – Rated current 1.6 A Power consumption Protection class IP rating IP 30 to EN 60529 Permissible ambient temperature Operation 0 to +55 °C ■ Installation in living spaces or boiler rooms (standard...

  • Page 29: Declaration Of Conformity

    Certificates Declaration of Conformity Vitocom, type LAN1 We, Viessmann Werke GmbH & Co. KG, D-35107 Allendorf, declare as sole responsible body that the named product complies with the provisions of the following directives and regulations: 2011/65/EU RoHS II 2014/30/EU EMC Directive...
  • Page 30 LON subscriber check..........16, 17 LON subscriber list..........18, 22 Fault LON subscriber number..........17 – Heating system............16 LON terminator............13 – On Vitocom 100............16 Fault indicator............22, 23 Fault manager............17 Maintenance and fault indicator......... 23 Fault message............23 Maintenance button..........16, 23 Fax reception...............
  • Page 31 Keyword index Keyword index (cont.) Reporting system, checking........11 Network..............8, 9 Requirements...............5 Network installation............ 14 Reset................22 Network operator............5 Reset button...........16, 18, 22 Network settings...........10, 17 Notification type............9 Secure connection........... 8, 9 Security parameters............. 7 Online help, Vitodata 100...........20 Serial no..............26 Operating conditions, scanning........8, 9 Service interface............
  • Page 32 Applicability Serial No.: 7501472 Viessmann Werke GmbH & Co. KG Viessmann Limited D-35107 Allendorf Hortonwood 30, Telford Telephone: +49 6452 70-0 Shropshire, TF1 7YP, GB Fax: +49 6452 70-2780 Telephone: +44 1952 675000 www.viessmann.com Fax: +44 1952 675040 E-mail: info-uk@viessmann.com...

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