Appendix 1: Troubleshooting - Zonet ZSR1134WE User Manual

Appendix 1: Troubleshooting

Q1. I cannot access the Web-based Configuration Utility from the
Ethernet computer used to configure ZSR1134WE.
Check whether the LAN LED is on. If the LED is not on, verify the cable for the
LAN connection is firmly connected.
Check whether the computer resides on the same subnet with ZSR1134WE's
LAN IP address.
If the computer acts as a DHCP client, check whether the computer has been
assigned an IP address from the DHCP server. If not, you will need to renew
the IP address.
Use the ping command to ping ZSR1134WE's LAN IP address to verify the
connection.
Make sure your browser is not configured to use a proxy server.
Check that the IP address you entered is correct. If ZSR1134WE's LAN IP
address has been changed, you should enter the reassigned IP address
instead.
Q2. I forget Password (Reset ZSR1134WE without Login)
Plug out the power of ZSR1134WE.
Use a pencil to press and hold the default button on the back panel of
ZSR1134WE. Then plug in the power of ZSR1134WE.
Press and hold the default button for few seconds until the CPU LED
indicator stays green.
Reboot ZSR1134WE.
After above steps, the factory's default settings will be restored in
ZSR1134WE. The default user name/password is guest.
Q3. I have some problems related to Connection with Cable Modem
Please follow the steps to check the problems:
Check whether the DSL modem works well or the signal is stable. Normally
there will be some indicator lights on the modem, users can check whether
the signal is ok or the modem works well from those lights. If not, please
contact the ISP.
Check the front panel of ZSR1134WE, there's also some indicator lights there.
When the physical connection is correct, the Power light and the CPU light
should be steady; the WAN light should be flashing. If you use your computer,
the corresponding LAN port light should be flashing too. If not, please check
whether the cables work or not.
Repeat the steps in WAN Setup Connect with Internet through DSL Modem.
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