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Appendix 2: Troubleshooting
Q1. I can not login to the Web interface of ZSR4174WE after entering the IP
address in the address field
Step 1: Check ZSR4174WE if it works well. Once the device is powered on for a few
seconds, the LAN/WAN indicator on the panel will start flashing. If it is not,
please contact us.
Step 2: Check if ZSR4174WE is in Wireless Router Mode. ZSR4174WE in Wireless Router
Mode only can visit Web interface wirelessly.
Step 3: Check the network cable if it is work and the corresponding indicator is on.
Step 4: Run "Ping" command and check if it can ping ZSR4174WE's LAN IP address
192.168.2.1. If it is OK, please make sure your browser does not access the
Internet by proxy server. If the ping fails, you can press the RESET button for 7
seconds to restore to default settings. And then repeat the ping operation. If it
still does not work, please contact us.
Q2. I forget the login password and can not enter the setting page. What can I
do?
Press the RESET button for 7 seconds to restore ZSR4174WE to default settings.
Q3. The computer connected with ZSR4174WE shows IP address conflict. What
can I do?
Check if there are other DHCP servers in the LAN. If there have, disable them. The
default IP address of ZSR4174WE is 192.168.2.1 and please make sure the address is
not occupied by other devices. If there are two computers with the same IP addresses,
please modify one.
Q4. I can not use E-mail and access the Internet. What can I do?
It happens in ADSL connection and Dynamic IP users. And you need to modify the
default MTU value (1492). Please modify the MTU value with the recommended value as
1450 or 1400 in WAN Setting (refer to 5.2 WAN Setting).
All manuals and user guides at all-guides.com
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