Customer Service & Product Warranty - VTech 16650 User Manual

CUSTOMER SERVICE &
PRODUCT WARRANTY
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this product please call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com.
If you are trying to access a Telephone Network Service and require assistance
speciically related to the network service or would like to subscribe to the service,
contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject to the conditions below, VTech warrants
that this product will be free from any defect in materials or workmanship under
conditions of normal use for a period of 12 months from date of purchase.
VTech do not warrant that the product will be free from defects if defects are caused by
an accident, misuse, abuse, improper installation or operation, vermin infestations, lack
of reasonable care, unauthorised modiication, loss of parts, tampering or attempted
repair by a person not authorised by VTech; or where the product has been damaged
by lightning or a mains power surge.
Where a valid claim is made under this Voluntary Product Warranty, VTech will, at no
cost to you, repair or replace the product within a reasonable time. Subject to your
Statutory Rights, if your claim under this Voluntary Product Warranty is not valid, you
may be charged a fee under this Voluntary Product Warranty for the service and for any
direct costs associated with having the product delivered for service.
To make a claim under this Voluntary Product Warranty you must call the TecHelp
Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.
com where a Customer Service Representative will inform you of the product return
process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original packaging is not required); and
You have included all components from the original purchase.
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