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Table of Contents
Related Manuals for EMC Avamar Data Store Gen4T
Summary of Contents for EMC Avamar Data Store Gen4T
- Page 1 ® ® Avamar Data Store Gen4T Customer Service Guide 302-002-891 REV 01...
- Page 2 2016 EMC Corporation. All rights reserved. Published in the USA. Published June, 2016 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.
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Page 3: Table Of Contents
Overview....................... 26 Locating the defective power supply..............26 Replacing a power supply................28 Removing the power supply............. 28 Installing the power supply.............. 29 Verifying the replacement power supply............30 Returning the defective CRU................31 EMC Avamar Data Store Gen4T Customer Service Guide... - Page 4 CONTENTS EMC Avamar Data Store Gen4T Customer Service Guide...
- Page 5 Preface As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, all versions of the software or hardware currently in use may not support some functions that are described in this document. The product release notes provide the most up-to-date information on product features.
- Page 6 Addresses practices that are not related to personal injury. Note Presents information that is important, but not hazard-related. Typographical conventions EMC uses the following type style conventions in this document: Table 2 Typographical conventions Bold Used for names of interface elements, such as names of windows,...
- Page 7 Knowledgebase The EMC Knowledgebase contains applicable solutions that you can search for either by solution number (for example, esg xxxxxx ) or by keyword. To search the EMC Knowledgebase: 1. Click Advanced at the upper right corner of the page, next to the icon.
- Page 8 Note To open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. To review an open service request, click the Expand link on the Service Center panel, click Manage Service Requests, and then click View and manage service requests.
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Page 9: Replacing Avamar Data Store Components
CHAPTER 1 Replacing Avamar Data Store Components This chapter provides an overview of the hardware environment in which you might perform customer replaceable unit (CRU) procedures for Avamar Data Store (ADS) Gen4T systems. Familiarize yourself with this information and the procedures in the following chapters before performing any component removal or replacement. -
Page 10: Ads Multi-Node Server Component Locations
All storage nodes take up 2U increments. The utility node is at the bottom of a multi-node configuration, with active storage nodes and an optional spare storage node stacked above it. Additional nodes can be added in expansion slots starting with the lowest available slot. EMC Avamar Data Store Gen4T Customer Service Guide... -
Page 11: Utility Node
Avamar system, provides a complete backup and recovery solution for supported EMC Isilon, VNX, VNXe, and Celerra systems, and NetApp filers by using Network Data Management Protocol (NDMP) to communicate with these storage devices. - Page 12 Host for SSD storage devices. Only the S2400 and M2400 contain an SSD. All other models contain two fillers. RMC shared port The remote management port that is used to share remote management traffic and backup traffic. EMC Avamar Data Store Gen4T Customer Service Guide...
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Page 13: General Information For Removing And Installing Crus
Replacing Avamar Data Store Components Table 4 Rear panel components (continued) Feature Description RMC dedicated port The remote management port that is used when remote management traffic is not shared. USB port Connects a USB device. Serial port Connects a device via RS-232 to provide direct access to the console. Gen4T hardware does not support direct monitor and keyboard connectivity. -
Page 14: Emergency Procedures (Without An Esd Kit)
Identifying the node with the defective CRU The following describes how to identify the node that requires service. Procedure 1. For each node, determine if the amber system service LED on the front bezel is illuminated. EMC Avamar Data Store Gen4T Customer Service Guide... - Page 15 Replacing Avamar Data Store Components Note Some malfunctions may not cause the system service LED to illuminate. Figure 4 Front Bezel LEDs 2. From the back of the cabinet, locate the service tag on the lower right side of each chassis.
- Page 16 Replacing Avamar Data Store Components Note Some malfunctions may not cause the service LED to illuminate. Figure 6 Service LED EMC Avamar Data Store Gen4T Customer Service Guide...
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Page 17: Replacing A Hard Drive
CHAPTER 2 Replacing a Hard Drive This chapter describes how to replace a hot-pluggable 3.5-inch hard drive (EMC part number 005051760) in an ADS Gen4T node. Topics in this chapter include: Overview....................... 18 Locating the defective hard drive................18 Replacing a hard drive...................19... -
Page 18: Overview
The physical hard disk ID for the defective hard drive Note If you do not have this information, contact EMC Technical Support before continuing. To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure that you follow precautions and general safety procedures when removing, installing, or storing CRUs. -
Page 19: Replacing A Hard Drive
1. From the front of the cabinet, press both tabs on the front of the bezel. Figure 7 Bezel Removal 2. Pull the bezel away straight from the rack. 3. Using the physical disk ID provided by EMC Technical Support and verified above, locate the defective hard drive. Replacing a hard drive... - Page 20 5. On the carrier containing the defective hard drive, slide the orange latch to the right to unlock the lever. Pull the lever open. 6. Pull the carrier forward and remove the carrier from the chassis. EMC Avamar Data Store Gen4T Customer Service Guide...
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Page 21: Installing A Hard Drive
Replacing a Hard Drive Installing a hard drive Before you begin CAUTION When installing a hard drive, ensure that any adjacent hard drives are fully installed. Trying to insert and lock a hard drive carrier next to a partially installed carrier can damage the adjacent carrier and render it unusable. -
Page 22: Confirming The Raid Rebuild
<ID> is the task ID number noted in the previous step. 3. View the rebuild status by typing: avsysreport pdisk pdisk=<Slot Number> where <Slot Number> is the ID number that you noted previously. For example: avsysreport pdisk pdisk=1 EMC Avamar Data Store Gen4T Customer Service Guide... -
Page 23: Returning The Defective Cru
Note If the State of the replacement disk drive is not Rebuilding, the node has more serious problems than just a defective hard drive. In this case, contact EMC Customer Support. 4. Note the values for Write Caching, Rebuild Progress (a percentage), and State (Rebuilding). - Page 24 Replacing a Hard Drive EMC Avamar Data Store Gen4T Customer Service Guide...
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Page 25: Replacing A Power Supply
CHAPTER 3 Replacing a Power Supply This chapter describes how to replace a power supply (EMC part number 071-000-608-01) in an ADS Gen4T node. Topics in this chapter include: Overview....................... 26 Locating the defective power supply..............26 Replacing a power supply..................28 Verifying the replacement power supply.............. -
Page 26: Overview
The IP address of the Avamar node with the defective power supply Note If you do not have this information, contact EMC Technical Support before continuing. To avoid inadvertently damaging sensitive electronic circuits in the equipment, ensure that you follow precautions and general safety procedures when removing, installing, or storing CRUs. - Page 27 Replacing a Power Supply 4. Verify the serial number by typing: avsysreport chassis-info | grep "Serial" Output similar to the following is displayed: Serial Number : FLDCU151900012 5. Identify the defective power supply by typing: avsysreport power-supply Output similar to the following is displayed: === Power supply redundancy Status : Critical...
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Page 28: Replacing A Power Supply
1. Undo the retaining clip securing the power supply AC power cord, and unplug the cord. 2. Push the orange latch to the left while pulling the defective power supply from the chassis by its handle. EMC Avamar Data Store Gen4T Customer Service Guide... -
Page 29: Installing The Power Supply
Replacing a Power Supply Figure 13 Power Supply Removal Installing the power supply Procedure 1. Using the functioning power supply as a guide, orient the replacement power supply in the SP module opening. Installing the power supply... -
Page 30: Verifying The Replacement Power Supply
=== Power supplies Power Supply ID Status : Ok Location : PSA Operational State : Inserted, Power Good Firmware Revision : 4.20.0.1 Serial Number : FPSAG144900460 Power Supply ID Status : Ok EMC Avamar Data Store Gen4T Customer Service Guide... -
Page 31: Returning The Defective Cru
Replacing a Power Supply Location : PSB Operational State : Inserted, Power Good Firmware Revision : 4.20.0.1 Serial Number : FPSAG144900107 Both power supplies should have the status Ok and the operational state Inserted, Power Good. The system redundancy state should be Fully Redundant. - Page 32 Replacing a Power Supply EMC Avamar Data Store Gen4T Customer Service Guide...