Software Installation Checks; Check Suspend/Resume Operation; Verify Keysight Io Libraries Suite Installation - Keysight 82357B User Manual

3 Troubleshooting the Keysight 82357B

Software Installation Checks

When only the red FAIL LED is still on after 10 seconds, the 82357B has been
detected by the host computer.

Check suspend/resume operation

Some Windows operating systems support Power Management which can
suspend the PC while the 82357B is in operation. After a Suspend/Resume cycle,
the 82357B may not properly resume operation. In this case, you may need to
unplug/replug the USB cable to restore 82357B operation. If this does not correct
the problem, go to
If your 82357B applications must not be preempted by a PC Suspend event, we
NOTE
recommend you to disable Power Management on your PC by using the Control
Panel > Power Options dialog.

Verify Keysight IO Libraries Suite installation

When only the red LED is on after 10 seconds and all Windows Plug and Play
Manager activity has ceased, start your troubleshooting sequence by verifying IO
Libraries installation. If any action taken results in a change in the LED status, go
to
1 Check Keysight IO Libraries Version. If a version of the IO Libraries Suite has
46
Verify Keysight IO Libraries Suite
Software Configuration Checks
been installed, the IO icon is normally displayed on the Windows taskbar
notification area.
installation.
or Hardware Checks.
Keysight 82357B User's Guide