RADtec PH Instruction Manual page 19

Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original
purchase price with the following amendments/fees:
6. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the
products return. If the original purchase was made under a "Free Shipping" promotion, then a standard
$50 fee will be deducted from any return in counter to that offer.
7. No refund will be granted for the heater which has been used or tampered with in any way which
jeopardized RADtec's ability to remarket or resell the product. RADtec maintains full discretion in
decisions regarding a product's fitness for return.
8. No refund will be granted if the product has been installed OR more than 30 days has elapsed since the
product was purchased.
9. Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final
purchase price less any shipping or handling charges.
10. Quantity purchases of five heaters or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization
(RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from the date of
issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are
rendered by RADtec only. Any shipping costs after 30 days (starting from the original date of purchase) on any item
returned for repair is the customers' responsibility. All returned parts must have an RMA number written clearly on the
shipping label of the package along with a copy of the original proof of purchase. No COD packages will be accepted. No
package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days
from the date of issue.
Should you have any problems with your heater, please follow these procedures to obtain the service:
6. Please contact RADtec's Customer Service at 214-295-6889 or email at info@radtec.net.
7. If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for
shipment to our repair department. Please follow the instructions given by RADtec's technical support staff to ship
your heater. RADtec will not accept any shipments without an RMA number.
8. Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec
will not be responsible for shipping damage/loss of any product outside the original 30-day eRADusa-paid service
period. It is very important that you include the RMA number clearly on the shipping label of the package. Ship the
heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description
of the problem(s), and the RMA number you have obtained to:
RADtec Service Center
RMA#____________
10445 Vista Park Rd
Dallas, TX 75238
9. Upon receiving the heater, RADtec will repair or replace your heater (at RADtec's discretion) and will ship it back
to you within 2 weeks (dependent on parts availability) via UPS.
10. RADtec will pay for shipping to the customer only within the first thirty days following the original product ship
date. Following this 30-day period, all shipping fees both for under warranty and post-warranty repairs are the
sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from
shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
- 18 -