RADtec PH Instruction Manual page 16

Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may result
from use or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost, expense,
inconvenience or damage exceeding the purchase price of the heater.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied.
No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are
purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.)
2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage
or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood,
lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized RADtec
representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the
heater above a body of water, mounting the heater vertically and or other non-recommended practices.
3. You must retain your bill of sale or other proof of purchase to receive warranty service.
4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this
warranty.
5. RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6. You must have filled out and filed your Warranty Card with RADtec to activate this warranty.
Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original
purchase price with the following amendments/fees:
1. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the
products return. If the original purchase was made under a "Free Shipping" promotion, then a standard
$50 fee will be deducted from any return in counter to that offer.
2. No refund will be granted for the heater which has been used or tampered with in any way which
jeopardized RADtec's ability to remarket or resell the product. RADtec maintains full discretion in
decisions regarding a product's fitness for return.
3. No refund will be granted if the product has been installed OR more than 30 days has elapsed since the
product was purchased.
4. Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final
purchase price less any shipping or handling charges.
5. Quantity purchases of five heaters or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization
(RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from the date of
issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply.
Procedures for Obtaining Warranty Service
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