RADtec PH Instruction Manual page 17

RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are
rendered by RADtec only. Any shipping costs after 30 days (starting from the original date of purchase) on any item
returned for repair is the customers' responsibility. All returned parts must have an RMA number written clearly on the
shipping label of the package along with a copy of the original proof of purchase. No COD packages will be accepted. No
package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days
from the date of issue.
Should you have any problems with your heater, please follow these procedures to obtain the service:
1. Please contact RADtec's Customer Service at 214-295-6889 or email at info@radtec.net.
2. If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for
shipment to our repair department. Please follow the instructions given by RADtec's technical support staff to ship
your heater. RADtec will not accept any shipments without an RMA number.
3. Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec
will not be responsible for shipping damage/loss of any product outside the original 30-day eRADusa-paid service
period. It is very important that you include the RMA number clearly on the shipping label of the package. Ship the
heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description
of the problem(s), and the RMA number you have obtained to:
RADtec Service Center
RMA#____________
10445 Vista Park Rd
Dallas, TX 75238
4. Upon receiving the heater, RADtec will repair or replace your heater (at RADtec's discretion) and will ship it back
to you within 2 weeks (dependent on parts availability) via UPS.
5. RADtec will pay for shipping to the customer only within the first thirty days following the original product ship
date. Following this 30-day period, all shipping fees both for under warranty and post-warranty repairs are the
sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from
shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
After Two-Year Warranty – Post-Warranty Repair
For post-warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are
responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current price of
part(s) used in the repair.
WARRANTY EXCLUSIONS:
RADtec accepts no liability for problems caused by after-market parts and hardware modifications or additions. RADtec is
not responsible for giving any technical support concerning the installation or integration of any component the customer
did not pay RADtec to install. This warranty is null and void if the defect or malfunction was due to damage resulting from
operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or
abuse. RADtec has the option of voiding the warranty if anyone other than an RADtec technician attempts to service the
product. RADtec will not warrant any problems arising from an act of God (lightning, flooding, tornado, etc.), electrical
spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any
system/component bought at RADtec. Under no circumstances will RADtec be responsible for any refund or remuneration
exceeding the original purchase price of the product less any shipping fees. RADtec will not be held responsible for
typographical errors on sales receipts, repair tickets, or on our website. RADtec makes every effort to make sure all
information on our website is correct.
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