Troubleshooting - Smappee Infinity Installation Manual

10. Troubleshooting

Problem
The Smappee Infinity does
not switch on.
One or more CT Hubs are not
available in the mobile app.
No real-time measurements
of the connected CTs.
During installation: the
Smappee App states that the
serial number of the Genius
is invalid.
Smappee Infinity – Installation manual – English
Possible cause
The power cable is connected
incorrectly to the fuse.
Fuse is not switched on
RJ10 cable is not inserted in
the correct port of the Power
Box and Genius.
The power cable connector
is not inserted in the Power
Box.
RJ10 cables between CT
Hubs are not connected
properly.
CT is not connected properly
to the CT Hub.
CT is not closed correctly.
The Genius has already been
installed at another location.
Possible resolution
Verify that the power cable is
connected according to the
connection diagram.
Switch on the fuse.
The Genius and Power Box
are to be interconnected via
Port B.
Connect the power cable to
the Power Box.
Check that the CT bus is
inserted in Port A of the
Power Box and all CT Hubs
are connected using RJ10
cables. Insert the bus
termination plug in the open
port of the last CT Hub.
Check that all CT Hubs have
a green flashing light.
Check the connector of the
CT into the CT Hub.
Close the CT correctly.
Carry out a factory reset.
Keep the reset button of
the Genius pressed in for
approximately 20 seconds
until the Genius is blue.
Restart the installation
procedure.
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