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Black Box ServSwitch Ultra Remote ACR9000A Manual

Black Box ServSwitch Ultra Remote ACR9000A Manual

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SEPTEMBER 2002
ACR9000A

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Summary of Contents for Black Box ServSwitch Ultra Remote ACR9000A

  • Page 1 SEPTEMBER 2002 ACR9000A...
  • Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch™ Ultra Remote, including how to install, operate, and troubleshoot it. For an introduction to the ServSwitch Ultra Remote, see Chapter 3.
  • Page 3 BLACK BOX and the logo are registered trademarks, and ServSwitch and ServSwitch Ultra Remote are trademarks, of Black Box Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc. IBM, PS/2, and RS/6000 are registered trademarks of International Business Machines Corporation.
  • Page 4 FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 5 SERVSWITCH™ ULTRA REMOTE NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 6 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
  • Page 7 If the battery on the Ultra Remote’s motherboard fails, do not attempt to replace it yourself unless you are directed to do so by a Black Box technician. If you are directed to replace it, make sure to use the proper type of battery.
  • Page 8 SAFETY INSTRUCTIONS • Immediately unplug the Ultra Remote from the electrical outlet and call Black Box to arrange for service if any of the following conditions occur: – The power cord or attached cables have been damaged or frayed. – The Ultra Remote has been exposed to any liquids. –...

  • Page 9: Table Of Contents

    SERVSWITCH™ ULTRA REMOTE Contents Chapter Page Quick Start Guide ................... 10 Specifications ....................15 Introduction ....................18 3.1 Overview ....................18 3.2 Features in Brief ..................18 3.3 Features in Detail ..................19 3.4 The Ultra Remote Illustrated ..............21 Getting Started ....................
  • Page 10 13.3 Importing and Exporting Switch Files for Custom KVM Switches ..71 13.3.1 Key Codes .................. 71 13.3.2 Switch-File Content Rules ............73 14. Troubleshooting ..................... 74 14.1 Calling Black Box .................. 74 14.2 Shipping and Packaging ............... 74 Appendix: Rackmounting the Ultra Remote ............75...

  • Page 11: Quick Start Guide

    SERVSWITCH™ ULTRA REMOTE 1. Quick Start Guide This quick installation procedure for the ServSwitch™ Ultra Remote assumes that: • You have an active Ethernet TCP/IP network. • You have a PC on the network on which you can install the Viewer software. •...
  • Page 12 CHAPTER 1: Quick Start Guide 2. Configure the Ultra Remote’s IP address: • Power on the Ultra Remote and you’ll see its startup splash screens on the local monitor. Wait for the green screen. • Press [F10] to bring up the Ultra Remote’s configuration screen, shown in Figure 1-2.
  • Page 13 SERVSWITCH™ ULTRA REMOTE 3. Install the Viewer program on a PC on your network: The Ultra Remote comes with two software-installation diskettes. • Insert the setup diskette in a PC running a recent version of a Microsoft ® Windows ® operating system and run the “setup”...
  • Page 14 CHAPTER 1: Quick Start Guide 4. Configure the Viewer with the Ultra Remote’s IP address: • Run the Ultra Remote Viewer program. • Go to the Settings: Connections tab and use Edit Location to modify “Default” to a name of your choosing, as shown in Figure 1-4. •...
  • Page 15 SERVSWITCH™ ULTRA REMOTE 5. Make a connection: • Press the connect icon (second from the left in the Viewer’s toolbar) or click on “Connect” in the pulldown Connect menu. A logon box should appear. • Enter the user ID “admin” and no password. After a moment you should see the video output of the computer or KVM switch attached to the Ultra Remote, as shown in Figure 1-5.

  • Page 16: Specifications

    CHAPTER 2: Specifications 2. Specifications Hardware Required — Monitor that supports your computers’ highest video standard; in multiplatform applications, should be a multisync model Compliance — CE (EN55022 Class B, EN50082-1/EN60555-2, Low Voltage Directive), FCC Part 15 Subpart B Class A, IC Class/ classe A, UL ®...
  • Page 17 SERVSWITCH™ ULTRA REMOTE Rear-mounted rocker switch for power; User Controls — Keyboard commands; On-screen menus; Viewer program installed on LAN PCs (4) Front-mounted LEDs: Indicators — POWER (receiving AC power), REMOTE (TCP/IP user is logged in), SERIAL (reserved for future use), LOCAL (local user is logged in);...
  • Page 18 CHAPTER 2: Specifications 115 to 230 VAC at 50 or 60 Hz, 750 mA, from AC outlet Power — through included power cord and IEC 320 male inlet to UL, CUL, TÜV, and VCCI approved internal transformer 1.75"H (1U) x 16.7"W x 7"D (4.4 x 42.4 x 17.8 cm) Size —...

  • Page 19: Introduction

    SERVSWITCH™ ULTRA REMOTE 3. Introduction 3.1 Overview The ServSwitch™ Ultra Remote is a powerful product that extends the range of access to your computers to anywhere in the world. Its advanced design makes it compatible with most IBM ® PC compatible computers and with industry-standard KVM switches.

  • Page 20: Features In Detail

    CHAPTER 3: Introduction • Scaling of computer images reduces amount of data sent and permits fast screen updates over slow links. • Quad-screen mode allows you to see four servers on one screen. • Front-panel LEDs show power and currently connected input port (either network or local KVM, or serial with future firmware).
  • Page 21 SERVSWITCH™ ULTRA REMOTE Server Windowing You can choose the size of the window that you work with. This allows you to either park a scaled image of your server in the corner of your screen or work with it at full resolution.

  • Page 22: The Ultra Remote Illustrated

    CHAPTER 3: Introduction 3.4 The Ultra Remote Illustrated The front panel of the ServSwitch Ultra Remote looks like this: The front-panel LEDs have these meanings when lit: • POWER: The Ultra Remote is receiving AC power. • REMOTE: A user is logged in through a TCP/IP (LAN) connection. •...
  • Page 23 SERVSWITCH™ ULTRA REMOTE • NETWORK (RJ-45): Plug a LAN cable (not included) into this connector. The LEDs to its left work this way: – 10/100 (top) is lit if the LAN data rate is 100 Mbps, dark if the data rate is 10 Mbps.

  • Page 24: Getting Started

    CHAPTER 4: Getting Started 4. Getting Started 4.1 The Complete Package At the time of this writing, the ServSwitch™ Ultra Remote package consists of: • (1) Ultra Remote. • (1) 6-ft. (1.8-m) power cord. • (1) 5-ft. (1.5-m) DB25 male to DB25 male ServSwitch-to-ServSwitch Expansion Cable for attaching a compatible KVM switch.

  • Page 25: Hardware Installation

    SERVSWITCH™ ULTRA REMOTE 5. Hardware Installation NOTE This product is not intended for connection to circuits carrying telecommunication-network voltages (TNV). If you want to do so, you can permanently connect a local keyboard/video/mouse user station to the ServSwitch™ Ultra Remote as shown in Figure 5-1. A user at this station will be able to access the switch or computer CPU directly attached to the Ultra Remote using the connect login that will be described in Section 6.3.
  • Page 26 CHAPTER 5: Hardware Installation KEYBOARD MOUSE MONITOR SWITCH/CPU NETWORK Figure 5-2. Installing the Ultra Remote with a local user station temporarily attached for power-up observation and configuration. Take these steps to install the Ultra Remote’s hardware and cabling: CAUTION! The only types of devices you can attach directly to the Ultra Remote are IBM PC compatible computers and KVM switches.
  • Page 27 SERVSWITCH™ ULTRA REMOTE 3B. If you’re attaching a compatible KVM switch with an identically pinned DB25 female user port, run the included ServSwitch-to-ServSwitch Cable from the Ultra Remote’s DB25 female SWITCH/CPU port to the DB25 female “USER,” “KVM,” or “MKM” composite-output port on the KVM switch. 3C.

  • Page 28: Initial Power-Up And Configuration

    CHAPTER 6: Initial Power-Up and Configuration 6. Initial Power-Up and Configuration 6.1 Powering Up the Ultra Remote If you haven’t already done so, run the ServSwitch™ Ultra Remote’s power cord from the Ultra Remote’s power inlet to a working AC outlet. Move the rocker switch on the Ultra Remote’s rear panel to the “|”...

  • Page 29: About Logins

    SERVSWITCH™ ULTRA REMOTE 6.2 About Logins A default administrator account exists for initial configuration when the Ultra Remote first starts up. The user ID is “admin” (not case sensitive) and there is no password. CAUTION! One of the first steps an administrator should perform is to secure the user ID and password for the default administrator account.

  • Page 30: Using The Connect Login For The First Time

    CHAPTER 6: Initial Power-Up and Configuration 6.3 Using the Connect Login for the First Time Take these steps to verify your cable installation and to access the KVM switch or CPU attached to the Ultra Remote from the local user station: 1.

  • Page 31: Using The Configure Login For The First Time

    SERVSWITCH™ ULTRA REMOTE 6.4 Using the Configure Login for the First Time You only need to set a few basic communication parameters in the Ultra Remote to make it accessible to the Ultra Remote Viewer program you’ll install later. Administrators can configure other settings, such as user management and security, from the Viewer.

  • Page 32: The Configure Screen

    CHAPTER 6: Initial Power-Up and Configuration 6.5 The Configure Screen After you login at the configure-login screen (see Section 6.4), the configure screen should appear, as shown in Figure 6-4. Move between fields on the configure screen by pressing the up- and down-arrow keys. As you move from one field to another, values are validated.

  • Page 33: Connect Contention

    DEFEAT.” (Do not remove the cover for other reasons unless directed to do so by a Black Box technician.) When this jumper is in place, a connect login or configure login succeeds with any user ID and password and the login will be as an administrator.

  • Page 34: Installing The Ultra Remote's Viewer Software

    CHAPTER 7: Installing the Ultra Remote’s Viewer Software 7. Installing the Ultra Remote’s Viewer Software 7.1 Requirements The ServSwitch™ Ultra Remote’s Viewer program runs on most Microsoft ® Windows based PCs. The minimum hardware and software requirements for such ® a PC are: •...

  • Page 35: Installing The Viewer With The Setup Wizard

    SERVSWITCH™ ULTRA REMOTE 7.2 Installing the Viewer with the Setup Wizard The Setup Wizard guides you through installation of the Ultra Remote Viewer. Look for the setup file on the diskettes included with the Ultra Remote. (If the setup file or Viewer doesn’t run correctly on your machine, you might need to download a more recent version of the Viewer, if one exists;...

  • Page 36: Using The Viewer For The First Time

    CHAPTER 7: Installing the Ultra Remote’s Viewer Software 7.3 Using the Viewer for the First Time Keep the Viewer’s two modes in mind as you prepare to use it: • Pass-through mode takes control of your keyboard and mouse away from your computer and passes it to a remote computer attached to the Ultra Remote.

  • Page 37: The Viewer Screen

    SERVSWITCH™ ULTRA REMOTE 8. The Viewer Screen This chapter discusses these elements of the ServSwitch™ Ultra Remote’s Viewer screen: • Title bar • Menu commands • Toolbar • Display area • Status bar • Windows buttons • Question-mark help 8.1 The Title Bar When the Viewer is not connected to an Ultra Remote, the title bar displays the name of the program, “ServSwitch Ultra Remote Viewer.”...

  • Page 38: The Toolbar

    CHAPTER 8: The Viewer Screen 8.3 The Toolbar Figure 8-3. The toolbar, including icons and the remote-computer selection listbox. Toolbar icons: The toolbar provides quick access to these icon-triggered functions: Save bitmap Connect Disconnect Full-screen Autosize Quad-screen Ctrl + Alt + Delete Refresh Ultra Remote location list: When the Viewer is not connected, a listbox of Ultra Remote locations is visible.

  • Page 39: The Display Area

    SERVSWITCH™ ULTRA REMOTE 8.4 The Display Area The display area contains a real-time image of the video being output by one or more remote computers. In quad-screen view, the display area contains images from up to four remote computers. The Viewer may scale images to fit into the display area or display images at the same resolution as the remote computer is outputting them.

  • Page 40: Question-Mark Help

    CHAPTER 8: The Viewer Screen 8.7 Question-Mark Help On some dialogs, there will be a small question mark in the upper right-hand corner. Click on the question mark, and then click on a field in the dialog to get help on that specific item. Figure 8-5.

  • Page 41: The Viewer's Menu Commands

    SERVSWITCH™ ULTRA REMOTE 9. The Viewer’s Menu Commands This chapter discusses the commands available through the menu system of the ServSwitch™ Ultra Remote’s Viewer program. NOTE The mouse is normally used to select menus and options in the Viewer, but you can also use your keyboard. Each of the menu headers has an underlined letter in its name;...

  • Page 42: The Connect Menu

    CHAPTER 9: The Viewer’s Menu Commands 9.2 The Connect Menu The Connect menu contains the “Connect” and “Disconnect” commands, as shown in Figure 9-2. Only one of these is available at a time; “Connect” is grayed out if a connection already exists, and “Disconnect” is grayed out if no connection exists. See Chapter 11 for more information about these commands.

  • Page 43: The View Menu

    SERVSWITCH™ ULTRA REMOTE 9.3 The View Menu View-menu commands control how the video image from the remote computer is displayed. See Chapter 12 for more information about these commands. Figure 9-3. The View menu. Scrolled: In scrolled view, the remote computer’s video image displays in its native resolution, providing the sharpest image.
  • Page 44 CHAPTER 9: The Viewer’s Menu Commands Don’t Enlarge [IMPORTANT]: At times, you may prefer to keep your window size constant and inhibit the Viewer from enlarging the display area. This is particularly true when switching between remote computers on a KVM switch. If you select the Don’t Enlarge option, images larger than the display area are scaled and images smaller than the display area are centered.
  • Page 45 SERVSWITCH™ ULTRA REMOTE Full Screen: In full-screen mode, the Viewer’s display area takes over the entire screen area of your computer. The title bar, menus, toolbars, and status bar of the Viewer are not displayed – only the video image from the remote computer is visible on the screen.

  • Page 46: The Shortcuts Menu

    CHAPTER 9: The Viewer’s Menu Commands 9.4 The Shortcuts Menu As a convenience, the Shortcuts menu (shown in Figure 9-4) provides methods to: • Issue the Windows operating-system keyboard functions [Alt]+[Tab] and [Ctrl]+[Alt]+[Delete] to the remote computer immediately. • Direct certain “system keys” to your computer or to the remote computer while you are in pass-through mode.

  • Page 47: The Settings Menu

    SERVSWITCH™ ULTRA REMOTE 9.5 The Settings Menu The commands in the Settings menu (shown in Figure 9-5) bring up a tabbed dialog box that you can use to configure both the Ultra Remote and the Ultra Remote’s Viewer. Except for basic communications settings, the Ultra Remote is configured from the Viewer using the “KVM Switch”...

  • Page 48: The Help Menu

    Help Topics: This command invokes full online help. Ultra Remote Web Support: This menu option opens a browser and links to the Black Box Web site. Full Screen Warning: Enable or disable the warning dialog that appears before the Viewer switches to full-screen mode.

  • Page 49: Configuration Settings

    SERVSWITCH™ ULTRA REMOTE 10. Configuration Settings The commands in the Settings menu of the ServSwitch™ Ultra Remote’s Viewer program bring up a tabbed dialog box that you can use to configure both the Ultra Remote and the Ultra Remote Viewer. You can configure the Viewer with the “Connections”...
  • Page 50 CHAPTER 10: Configuration Settings Add Location: This button defines a new location to be added to the list of Ultra Remote locations. A dialog box is opened where the name of the new location can be specified. After you add the location, it is automatically selected so that you can define its parameters.

  • Page 51: Keyboard And Mouse

    SERVSWITCH™ ULTRA REMOTE 10.2 Keyboard and Mouse The Keyboard and Mouse tab, shown in Figure 10-2, defines keyboard hotkeys and mouse escape movements. Figure 10-2. The Settings:Keyboard and Mouse tab. 10.2.1 H OTKEYS Hotkeys are keystrokes or combinations of keystrokes that a device interprets as a command.
  • Page 52 CHAPTER 10: Configuration Settings You may choose any letter in the alphabet to represent a hotkey, as long as it is not used as another hotkey. Here are the elements in the “Hotkeys” area of the Settings:Keyboard and Mouse tab: Active: This checkbox enables the hotkey fields in the dialog box.

  • Page 53: Mouse Escape Movements

    SERVSWITCH™ ULTRA REMOTE 10.2.2 M OUSE SCAPE OVEMENTS In addition to hotkeys, you may also use two types of mouse escape movements to exit pass-through mode. Mouse escape movements only take the Viewer out of pass- through mode; they do not put the Viewer in pass-through mode. •...

  • Page 54: Kvm Switch

    CHAPTER 10: Configuration Settings 10.2.3 KVM S WITCH An administrator may use the KVM Switch tab, shown in Figure 10-3, to perform the following functions (see also Chapter 13): • Activate the KVM-switch-only features of any Viewer that logs into the selected Ultra Remote.
  • Page 55 SERVSWITCH™ ULTRA REMOTE Ports: Use this field to specify how many ports on the KVM switch are occupied. A standalone PC device uses only one port, but you may specify the number of ports for other devices. Change the number in the Ports field by typing in a different number.

  • Page 56: Security

    CHAPTER 10: Configuration Settings 10.2.4 S ECURITY You can manage Ultra Remote security settings from the Viewer’s Settings:Security tab (shown in Figure 10-4) using an administrator account. Non-administrator users can select this tab, but it will be empty. The Security tab displays a list of user accounts on the Ultra Remote. The administrator account is the first account, on the top row of the user-account list.
  • Page 57 SERVSWITCH™ ULTRA REMOTE User-Settings Table: Displays a list of users who can log into the selected Ultra Remote and some of the attributes of each user account, such as user ID, IP mask, and Admin status (whether the account is an administrator account). You may configure as many administrator accounts as you like on an Ultra Remote, but only one (“admin”) is predefined by factory default.

  • Page 58: User Details

    CHAPTER 10: Configuration Settings 10.2.5 U ETAILS If an administrator user selects Add User or Edit User at the Ultra Remote Viewer’s Settings:Security tab (see Section 10.2.4), the User Details dialog box (shown in Figure 10-5) appears. Figure 10-5. The User Details dialog box. User ID: Enter a User ID not already been assigned to another user.
  • Page 59 SERVSWITCH™ ULTRA REMOTE IP Mask: This is an optional field that specifies a TCP/IP address or address range from which the Ultra Remote may accept connections. When a user logs in, the Ultra Remote verifies that the IP address falls within the range defined in the mask. If it does not, the Ultra Remote breaks the connection, preventing unauthorized logins even if the entity attempting to log in uses stolen usernames and passwords.

  • Page 60: Connecting And Logging In

    CHAPTER 11: Connecting and Logging In 11. Connecting and Logging In 11.1 Connecting There are two methods of connecting to a ServSwitch™ Ultra Remote from a user station running the Viewer program: the connect menu and the toolbar. Clicking on the toolbar button causes the Viewer to connect to the Ultra Remote selected in the remote-computer selection box on the toolbar (shown in Figure 11-1).

  • Page 61: Login

    SERVSWITCH™ ULTRA REMOTE 11.2 Login Once it’s connected, the Viewer prompts the user for a valid user ID and password. If the user takes too much time to respond, the Ultra Remote displays a corresponding message and disconnects. An Ultra Remote allows three login attempts before disconnecting. If a valid user ID and password are not entered in three attempts, the Ultra Remote terminates the connection and the Viewer displays a corresponding message.

  • Page 62: Pass-Through Warning Dialog Box

    CHAPTER 11: Connecting and Logging In 11.3.2 P HROUGH ARNING IALOG The Viewer displays a warning dialog box, shown in Figure 11-4, before switching into pass-through mode. This serves to remind you of the available escape methods. You may disable this dialog box by checking the suppress checkbox. With the warning dialog box disabled, the Viewer enters pass-through mode directly after login.

  • Page 63: System Keys

    SERVSWITCH™ ULTRA REMOTE 11.3.4 S YSTEM These keyboard keys and key combinations, which perform very important operating-system functions, are identified by the Viewer as “system keys”: • [Alt]+[Tab] • [Alt]+[Esc] • [Ctrl]+[Esc] • The Windows keys You can set system keys to “local” (pass them to the PC that the Viewer is installed on) or “remote”...

  • Page 64: View Modes

    CHAPTER 12: View Modes 12. View Modes The ServSwitch™ Ultra Remote’s Viewer program has modes to show each computer at its clearest possible size, or to lock the Viewer’s display size and fit each new image into it. Select view modes using the View menu (see Section 9.3). •...
  • Page 65 SERVSWITCH™ ULTRA REMOTE In scrolled view (select with “Scrolled,” shown in Figure 12-1), the video from the remote computer is in its native size, providing the sharpest possible image on your screen. If the display area is not large enough to display an image in either the horizontal or the vertical direction, the Viewer adds scroll bars.

  • Page 66: Auto Size

    CHAPTER 12: View Modes 12.2 Auto Size This setting determines what happens when there is a change in a remote computer’s resolution. This change might occur when switching between ports on a KVM or it might change several times when a remote computer reboots. With Auto Size off, the Viewer never changes its window size in response to changes in the incoming resolution.

  • Page 67: Full-Screen View

    SERVSWITCH™ ULTRA REMOTE 12.3 Full-Screen View In full-screen view, the display area takes over the entire screen of your monitor. The title bar, menus, toolbar, and status bar of the Viewer are not displayed – only the video image of the remote computer is visible on the screen. To enter full-screen view, click on the full-screen toolbar button or select Full Screen from the View menu.

  • Page 68: Color Modes

    CHAPTER 12: View Modes 12.4 Color Modes Color modes define how the Ultra Remote transmits color information in the video data to the Viewer. These modes balance color resolution against transmission speed. Like the other modes in this chapter, color modes are set using the View menu.

  • Page 69: Using A Kvm Switch With The Ultra Remote And Its Viewer

    SERVSWITCH™ ULTRA REMOTE 13. Using a KVM Switch with the Ultra Remote and Its Viewer If you have a KVM switch attached to a ServSwitch™ Ultra Remote, you can enable the KVM-switch features of the Ultra Remote and its Viewer by selecting a KVM- switch type in the device list of the KVM Switch tab of the Settings menu (see Section 10.2.3).

  • Page 70: Quad-Screen View

    CHAPTER 13: Using a KVM Switch with the Ultra Remote and Its Viewer 13.2 Quad-Screen View In quad-screen view, shown in Figure 13-2, the Viewer displays video from up to four remote computers by causing the KVM switch attached to the selected Ultra Remote to rapidly change ports.
  • Page 71 SERVSWITCH™ ULTRA REMOTE Figure 13-2. Select a quadrant’s image using the corresponding remote-computer selection list.

  • Page 72: Importing And Exporting Switch Files For Custom Kvm Switches

    CHAPTER 13: Using a KVM Switch with the Ultra Remote and Its Viewer 13.3 Importing and Exporting Switch Files for Custom KVM Switches 13.3.1 K ODES The Key Code column on the KVM Switch tab of the Settings menu (see Section 10.2.3) defines which keyboard events make a KVM switch select a port.
  • Page 73 SERVSWITCH™ ULTRA REMOTE Figure 13-3. Key codes are editable for custom switches.

  • Page 74: Switch-File Content Rules

    CHAPTER 13: Using a KVM Switch with the Ultra Remote and Its Viewer 13.3.2 S WITCH ONTENT ULES Use the Import and Export buttons to save and retrieve custom KVM-switch settings to text files, which you may edit with any text editor. To create a switch file, use this template: Line Content...

  • Page 75: Troubleshooting

    Do not open the cover of the ServSwitch Ultra Remote’s enclosure unless you need to set the password-defeat jumper (see Section 6.7) or are directed to do so by a Black Box technician. Also follow the safety instructions on pages 6 and 7.

  • Page 76: Appendix: Rackmounting The Ultra Remote

    APPENDIX: Rackmounting the Ultra Remote Appendix: Rackmounting the Ultra Remote The ServSwitch™ Ultra Remote comes with a rackmount kit that consists of two ⁄ " black anodized mounting brackets and four 6-32 x flat-head mounting screws. To use this kit to mount your Ultra Remote in a standard 19" equipment rack, as shown in Figure A-1, take these steps: 1.
  • Page 77 SERVSWITCH™ ULTRA REMOTE The following general guidelines should be observed when installing your Ultra Remote in a rack: • The Ultra Remote is designed to work in an ambient temperature of 0 to 45˚C (32 to 113˚F). • Do not block power-supply vents or otherwise restrict airflow. •...
  • Page 78 NOTES...
  • Page 79 NOTES...
  • Page 80 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2002. Black Box Corporation. All rights reserved.

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