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THE SERVSWITCH ™ FAMILY
Welcome to the ServSwitch™ Family!
®
Thank you for purchasing a BLACK BOX
ServSwitch™ brand KVM remote
access product. We appreciate your business, and we think you'll appreciate the
many ways that your new ServSwitch product will save you money, time, and
effort.
That's because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-size-
fits-all-even-if-it-doesn't model that says, "One computer gets one user station, no
more, no less." Why not a single user station (monitor, keyboard, and mouse) for
multiple computers—even computers of different platforms? Why not a pair of user
stations, each of which can control multiple computers? Why not multiple user
stations for the same computer?
With our ServSwitch products, there's no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and need
an economical alternative to keeping two monitors, keyboards, and mice on your
®
desk? Or do you need to share dozens of computers, including a mix of IBM
PC,
®
®
®
®
®
RS/6000
, Apple
Macintosh
, Sun Microsystems
, and SGI
compatibles among
multiple users with different access levels? Does your switch have to sit solidly on
a worktable and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we're confident we
have a ServSwitch system that's just right for you.
The ServSwitch™ family from Black Box—the one-stop answer for all your KVM-
switching needs!
*
This manual will tell you all about your new ServSwitch Remote™ and ServSwitch
Ultra Remote™, including how to install, operate, and troubleshoot it. For an
introduction to the ServSwitch Ultra Remote, see the introduction section. The
ServSwitch Remote and ServSwitch Ultra Remote product codes covered in this
manual are:
ACR9000A / ACR9002A / ACR9004A / ACR9005A
1
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Related Manuals for Black Box ServSwitch ACR9000A
Summary of Contents for Black Box ServSwitch ACR9000A
- Page 1 ServSwitch system that’s just right for you. The ServSwitch™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch Remote™ and ServSwitch Ultra Remote™, including how to install, operate, and troubleshoot it.
- Page 2 BLACK BOX and the logo are registered trademarks, and ServSwitch, and ServSwitch Ultra Remote are trademarks, of Black Box Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc. Compaq and Alpha are registered trademarks, and DEC is a trademark, of Compaq Computer Corporation.
- Page 3 FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
- Page 4 SERVSWITCH ULTRA REMOTE NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
- Page 5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
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Page 6: Safety Instructions
If the battery on the ServSwitch Remote or ServSwitch Ultra Remote’s motherboard fails, do not attempt to replace it yourself unless you are directed to do so by a Black Box technician. If you are directed to replace it, make sure to use the proper type of battery. - Page 7 • Immediately unplug the ServSwitch Remote or ServSwitch Ultra Remote from its electrical outlet and call Black Box to arrange for service if any of the following conditions occur: The power cord or attached cables have become damaged or frayed.
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Page 8: Table Of Contents
SERVSWITCH ULTRA REMOTE Contents Chapter Page 1. Quick Start Guide ....................10 2. Specifications......................15 3. Introduction ......................17 3.1 Overview......................17 3.2 Features......................18 4. Getting Started.......................19 4.1 Package contents.....................19 4.2 Other items needed..................19 5. Hardware Installation.....................20 5.1 Hardware Installation (Model ACR9000A)............20 5.2 Hardware Installation ..................22 (Model ACR9002A, ACR9004A, ACR9005A)............22 6. - Page 9 TABLE OF CONTENTS Figures Figure Page Figure 1.1 Model ACR9000A..................10 Figure 1.1.1 All other models ..................10 Figure 1.2 Configure unit....................11 Figure 1.3 Set-up Wizard ...................12 Figure 1.4 Change default name ................13 Figure 1.5 Remote video displayed in the Viewer ............14 Figure 5.1 Model ACR9000A cabling ................20 Figure 5.1.1 Model ACR9000A cabling..............21 Figure 5.2 Model ACR9002A cabling ................22...
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Page 10: Figure 1.1 Model Acr9000A
SERVSWITCH ULTRA REMOTE 1. Quick Start Guide This quick installation procedure for the ServSwitch Remote and ServSwitch Ultra Remote assumes that: § You have an active Ethernet TCP/IP network § You have a PC on the network to install the Viewer software. §... -
Page 11: Figure 1.2 Configure Unit
“Configure login” screen (gray background) • Enter the user-ID ‘admin” with no password, the configure screen will display (see Figure 1.2) SERVSWITCH REMOTE VERSION 1.35 COPYRIGHT 2004 BLACK BOX CORPORATION Configuration IP address, subnet mask and gateway are standard TCP/IP settings. -
Page 12: Figure 1.3 Set-Up Wizard
SERVSWITCH ULTRA REMOTE 3. Installing the Viewer program on a network PC: The ServSwitch Remote and ServSwitch Ultra Remote come with two Viewer software diskettes. • Insert diskette #1 into a network PC workstation with the following minimum requirements: • 133-MHz IBM compatible PC with 32 MB of system memory and 4MB of free disk space •... -
Page 13: Figure 1.4 Change Default Name
CHAPTER 1: Quick Start Guide 4. Configuring the viewer with the ServSwitch Ultra Remote’s IP address • Run the Viewer program • Click on the “Settings”, then the “Connections” tab and use “Edit Location” to change “Default” to a name of your choosing (Figure 1.4) •... -
Page 14: Figure 1.5 Remote Video Displayed In The Viewer
SERVSWITCH ULTRA REMOTE 5. Make a connection • Press the connect icon (second from the left in the viewer toolbar) or click on “Connect” in the pull-down connect menu. The login screen should appear. • Enter the user ID ‘admin” and no password. Once validated, the video output of the computer connected to the ServSwitch Ultra Remote or KVM switch will display. -
Page 15: Specifications
CHAPTER 2: Specifications 2. Specifications Hardware Monitor that is compatible with the highest video Required - standard of any connected computer. Multiplatform applications should use a multi-sync mode. Compliance - CE, FCC, UL, cUL, TCV, VCCI Standards - VGA, SVGA, or XGA video from directly attached computer. - Page 16 SERVSWITCH ULTRA REMOTE Power - Auto-switching 90 – 240 VAC, 50/60 Hz Maximum 10,000ft. (3048 m) Altitude - Operating 32°F - 113°F ( 0°C - 45°C) Temperature - Humidity - 5% - 80% non-condensing Enclosure - Electro-galvanized steel Size - ACR9000A –...
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Page 17: Introduction
CHAPTER 3: Introduction 3. Introduction 3.1 Overview The ServSwitch Remote and Ultra Remote are powerful products that extends the range of access to your computers to anywhere in the world. Its advanced design makes it compatible with most IBM PC compatible computers and with industry- standard KVM switches. -
Page 18: Features
SERVSWITCH ULTRA REMOTE 3.2 Features • Connect to a remote computer, server, or KVM switch directly, over a network, or, in the future, by dial-up • Available in different models, single, dual or quad versions • Local KVM port for configuring unit and local access to the computer/switch •... -
Page 19: Getting Started
CHAPTER 4: Getting Started 4. Getting Started 4.1 Package contents Model Contents ACR9000A ACR9002A ACR9004A ACR9005A 6 ft (1.8m) Power cord 5 ft (1.9m) DB25M to DB25M cable 5 ft (1.9M) DB25M to HD15-PS/2-PS/2 1 ft.(0.3m) HD15M to HD15M 3.5” Installation Diskettes (Viewer program) Rack mount hardware (2 / 4) -
Page 20: Figure 5.1 Model Acr9000A Cabling
SERVSWITCH ULTRA REMOTE 5. Hardware Installation NOTE This product is not intended for connection to circuits carrying telecommunication-network voltages (TNV) This section provides detailed instructions for installing the hardware and cabling for all models. The hardware installation will vary slightly depending on the model being installed. -
Page 21: Figure 5.1.1 Model Acr9000A Cabling
CHAPTER 5: Hardware Installation VIDEO LOOP- BACK CABLE KEYBOARD MOUSE MONITOR NETWORK SWITCH/CPU Figure 5.1.1 Model ACR9000A cabling for permanent local KVM access connection (Video loop-back cable installed) Perform the following steps to install the hardware on your ServSwitch Remote or ServSwitch Ultra Remote: Assure that power is off on the unit and connect the included power cord from the unit’s IEC320 power connector to an AC power outlet. -
Page 22: Figure 5.2 Model Acr9002A Cabling
SERVSWITCH ULTRA REMOTE 5.2 Hardware Installation (Model ACR9002A, ACR9004A, ACR9005A) Models ACR9002A, ACR9004A, and ACR9005A are all installed using the same procedure. Figure 5.2 shows the cable connections for the ACR9002A model. Figure 5.3 show the cabling for the ACR9004A model, and Figure 5.4 shows model ACR9005A cabling. -
Page 23: Figure 5.3 Model Acr9004A Cabling
CHAPTER 5: Hardware Installation Figure 5.3 Model ACR9004A ports Perform the following steps to install the hardware on model ACR9004A: Assure that power is off on the unit and connect the included power cord from the unit’s IEC320 power connector to an AC power outlet. Connect a network cable, configured with RJ45 connectors, from the network port on the unit to a hub, router, network switch, or other Ethernet device. -
Page 24: Figure 5.4 Model Acr9005A Cabling
SERVSWITCH ULTRA REMOTE Figure 5.4 Model ACR9005A ports Perform the following steps to install the hardware on model ACR9005A: Assure that power is off on the unit and connect the included power cord from the unit’s IEC320 power connector to an AC power outlet. Connect a network cable, configured with RJ45 connectors, from the network port on the unit to a hub, router, network switch, or other Ethernet device. -
Page 25: Figure 6.1 Connect Login Screen
When the self -test is complete, the “Connect” login screen will display as shown in Figure 6.1. The monitor may remain blank for up to 25 seconds before the “Connect” login screen displays. UltraRemote version 1.35 Copyright 2002-2004 Black Box Corporation Connect Login User... -
Page 26: Figure 6.2 Invalid Mode Screen
ACR9000A and will occur when trying to connect to an attached computer and the loop-back cable is not connected or the KVM station’s monitor is connected to the wrong video port. Ultra Remote version 1.35 Copyright 2002-2004 Black Box Corporation Invalid mode If you are seeing this screen,... -
Page 27: Figure 6.3 Configure Login Screen
CHAPTER 6: Initial Power-Up and Configuration UltraRemote version 1.35 Copyright 2002-2004 Black Box Corporation Configure Login User Password F1-Help F9-Connect F10-Configure Figure 6.3 Configure login screen A default administrator account exists on all models for initial configuration of the network information and to initially connect to an attached computer or switch. The default administrator account’s User ID is “admin”... -
Page 28: Figure 6.4 Configure Screen
When you login on the “Configure” login screen, the user ID and password are validated, and if confirmed, the configure screen will display (Shown in Figure 6.4.) Ultra Remote version 1.35 Copyright 2000-2004 Black Box Corporation Configure Login IP address 192.168.255.255... - Page 29 CHAPTER 6: Initial Power-Up and Configuration Enter the following configure login parameters for this product. Use the up/down arrow keys to select; IP address Subnet mask Gateway (optional) TCP port (use default of 5678 if no specific TCP port is required) Speed/duplex (use page up/page down keys to display Speed/duplex options) Com 1 (Reserved for future enhancements) Com 2 (Reserved for future enhancements)
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Page 30: System Requirements
SERVSWITCH ULTRA REMOTE 7. Installing and configuring the Viewer Software 7.1 System requirements Two Viewer software diskettes are included with your unit. The Viewer program can be installed on any Windows based PC connected to your network. The minimum PC requirements for installing the Viewer are: •... -
Page 31: Figure 7.1 Viewer Installation Wizard
CHAPTER 7: Viewer Software Welcome to the ServSwitch Ultra Remote Viewer Setup Wizard This will install ServSwitch Ultra Remote Viewer on your computer. It is strongly recommended that you close all other applications you have running before continuing. This will help prevent any conflicts during the installation process. -
Page 32: Figure 7.2 Viewer Screen
SERVSWITCH ULTRA REMOTE Full-screen mode Full screen mode takes control of your monitor and uses the complete screen to display a remote computer’s screen. To regain control of your monitor, press and hold down the Ctrl, Alt, and F keys simultaneously. Exiting the pass-through mode also returns control from the full-screen mode. -
Page 33: Figure 7.3 Connection Screen
CHAPTER 7: Viewer Software 7.3 Connection screen The “Connections” screen is shown in Figure 7.3. Click on “Edit location” and change the name “Default” to an appropriate name for your system. The name will be immediately changed. Next select the “IP address or Domain name”... -
Page 34: Figure 7.4 Keyboard And Mouse Settings
SERVSWITCH ULTRA REMOTE 7.4 Keyboard and mouse screen When you click on the “Keyboard and mouse tab, the Hotkey definitions for issuing the following commands can be changed from their default settings: • Issue an Alt tab keyboard command • Issue a Ctrl + Alt + Del command •... - Page 35 CHAPTER 7: Viewer Software Following is a definition for each of the “Hotkey” fields: Active: The Active check box activates, if checked or de-activates, if un-checked, the Hotkey function. Trigger: The trigger choice box allows you to choose the key sequence used to cue the Viewer to receive a Hotkey.
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Page 36: Figure 7.5 Login Screen
SERVSWITCH ULTRA REMOTE Figure 7.5 Login screen Once connected, the first item you should do is change the default user ID “admin” to one of your choosing and assign an administration password. Click on “Settings” and choose “Security” from the list. The “Security” screen will display. Make sure “admin”... -
Page 37: Figure 7.6 User Details
CHAPTER 7: Viewer Software Figure 7.6 User details Additional users can be set-up by clicking on the “Add User” button. (Maximum number of users that can be added per unit is 128) To add new users: Type in a User ID that has not already been assigned to another user account (16 characters max, case sensitive, duplicate names are not allowed) Type in this users password in the “Password”... -
Page 38: Figure 8.1 Viewer Window
SERVSWITCH ULTRA REMOTE 8. Viewer Features The Viewer window, shown in Figure 8.1, is a typical Windows type Viewer with drop-down boxes to select a function and a row of Icons to click on. Figure 8.1 Viewer window Icon Description Icon Description Saves the image of... - Page 39 CHAPTER 8: Viewer Features Following defines the toolbar items: Default – ServSwitch Ultra Remote Viewer File Connect View Shortcuts Settings Help Flash Update… Save Bitmap… Exit Flash Update – See Appendix E Save Bitmap – Saves the Viewer’s image to a .BMP file Exit –...
- Page 40 SERVSWITCH ULTRA REMOTE Scrolled view The scrolled view displays the image from the remote computer with its original size. If the Viewer’s display area is smaller than the computer’s video, vertical and horizontal scroll bars are added. If the Viewer’s display area is larger than the computer’s video, the Viewer centers the computer’s video.
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Page 41: Status Bar
CHAPTER 8: Viewer Features Status Bar When checked, the status bar is visible, un-checked, the bottom status bar is removed Auto Size Now Resize the display area to fit the image size. Full Screen Selecting “Full Screen” changes the Viewer’s display area to full screen. The toolbar and status bars are removed and the Viewer is automatically placed in the pass-through mode. - Page 42 SERVSWITCH ULTRA REMOTE Default – ServSwitch Ultra Remote Viewer File Connect View Shortcuts Settings Help Issue remote Alt+Tab Issue remote Ctrl+Alt+Del • System Keys Remote System Keys Local √ Hotkey to Exit Pass-through √ Fast Mouse To Exit Pass-thrugh √ Slow Mouse To Exit Pass-through Issue Remote Alt+Tab –...
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Page 43: Figure 8.2 Kvm Switch Menu
CHAPTER 8: Viewer Features Default – ServSwitch Ultra Remote Viewer File Connect View Shortcuts Settings Help Connections… Keyboard and Mouse… Security… KVM Switch… Connections … – Refer to 7.3 Keyboard and Mouse … – Refer to 7.4 Security … – Refer to 7.6 KVM Switch …... - Page 44 Custom KVM switch from one CPU port to another. The Key Codes are pre-defined for Black Box Affinity and ServSwitch KVM switches but must be entered for custom KVM switches. Refer to your custom KVM switches manual for key codes and Appendix Enter the number of CPU ports to access from the Viewer.
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Page 45: Operation
CHAPTER 9: Operation 9. Operation 9.1 Connecting There are two methods of connecting to the ServSwitch Ultra Remote, the toolbar or the connect menu. The “Connect using the Toolbar” (Left example) connects to the chosen location when it is selected. The “Connect using the dropdown connect menu”... -
Page 46: Figure 9.1 Connection (Pc / Switch)
SERVSWITCH ULTRA REMOTE When the connected computer’s video displays, the Viewer is in the Pass-through mode. The Green indicator in the lower left toolbar will be “ON” when the Viewer is in the Pass-through mode. All keyboard and mouse activity applies to the device (Switch or Standalone PC) connected to the ServSwitch Ultra Remote. -
Page 47: Figure 9.2 Quad Screen Mode
CHAPTER 9: Operation If only one quadrant has a computer selected and the other three have “no selection”, the display does not change to four quadrants. Select which computer’s video to view for each quadrant. Once selected, that quadrant immediately displays that computers video. - Page 48 SERVSWITCH ULTRA REMOTE Help Default – ServSwitch Ultra Remote Viewer File Connect View Shortcuts Settings Help Help topics ServSwitch Ultra Remote Web support Full screen Warning Pass-through Warning About ServSwitch Ultra Remote Viewer Help Topics – Invokes full online help. ServSwitch Ultra Remote Web Support –...
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Page 49: Service And Maintenance Information
CPU cables, User cables, and other cables you’re using with it. If you are returning the switch, make sure you include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number. -
Page 50: Trouble Shooting
SERVSWITCH ULTRA REMOTE 11. Trouble Shooting Local KVM monitor blank or displaying “Invalid mode” message Monitor cable connected incorrectly (See Figure 5.1or Figure 5.1.1) Unit not powered on Check power cable and source No visible mouse Exit the pass-through mode (Ctrl+Alt+P key) Keyboard and mouse connections reversed on local ports Green screen on the Viewer and no mouse Exit the Pass-through mode (Ctrl+Alt+P key) -
Page 51: Appendix A. Part Numbers
CHAPTER 12: Appendices 12. Appendices Appendix A. Part numbers Part number Description EHN284-0005 DB25mm Switch to switch cable (SSUR to KVM switch) DB25 to VGA/PS2 (UL to CPU keyboard, monitor, mouse EHN382-0005 ports) CR2023 Battery – Lithium 3.0V (COIN) Rack Mount Kits RMK19B ACR9000A RMK19M... -
Page 52: Appendix B. Rackmount
SERVSWITCH ULTRA REMOTE Appendix B. RackMount The rack mount kit includes the following items: Two black anodized mounting brackets Four 6 - 32 x 3/8” flat head mounting screws To rack mount your unit, attach the two rack mounting brackets to your Unit with the short flange against the Unit using the four screws provided. -
Page 53: Appendix C. Keycodes
CHAPTER 12: Appendices Appendix C. KeyCodes The Key Codes (Refer to Figure 8.2) are pre-defined for all Black Box KVM switches. The keyboard commands to switch to a CPU port must be specified in the Key Code column if the ServSwitch Ultra Remote is connected to a Custom KVM switch. - Page 54 SERVSWITCH ULTRA REMOTE The text import file must follow the format in Table 4. The switch type may be on any of the first five lines. The switch type should be “Custom”. Line 6 starts the data values to import into the Port, Name, and Key Code fields of the configure KVM switch table.
- Page 55 Viewer, click on Help, then About Viewer. URVxxx shows the version of the Viewer software, ULPxxx shows the Units firmware version. Check these versions with Black Box to assure they are the latest versions. If your Unit or Viewer needs updating, the updates will be made available for downloading To update the ServSwitch Ultra Remote Unit: (Note: The firmware can only be updated by login in with administrator privileges.)
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Page 56: Appendix F. Viewer Software Upgrade
To check the Viewer program revision, click on Help, then About Viewer. URVxxx shows the version of the Viewer software, ULPxxx shows the Units firmware version. If the Viewer version needs updating, contact Black Box for instructions to download the Viewer update program file.