Closing A Service Call By Using Aix Or Linux - IBM Power System 8247-42L Manual

v Yes: Continue with the next step.
v No: If the system attention LED is still on, turn off the LED as described in "Activating and
deactivating LEDs" on page 188. Return the system to the customer. This completes the repair.
Note: If, during the processing of the list of open service action events, some service action
events remained open, further service actions might be required to complete the repair.
34. Perform all the following steps for each entry in the list of Axx partitions you began recording in
step 14 on page 179, except for the partition you were using to debug the original problem.
35. From the list of Axx partitions, open the management console virtual terminal window of a partition
, and then type diag at the AIX command prompt.
36. When the diagnostic operating instructions are displayed, complete the following steps:
a. Press Enter.
b. Select the Task Selection option.
Note: If the terminal type is not defined, you are prompted to define it before you can proceed.
c. Select the resource associated with the repair action:
v If the repair action was reseating a cable or adapter, select the resource associated with that
repair action.
v If the resource associated with your repair action is not displayed on the Resource List, select
sysplanar0.
d. Click Commit after you make your selection.
37. Exit from diagnostics in this partition and return to the AIX command prompt.
38. Have all the partitions in the list of Axx partitions you began recording in step 14 on page 179 been
processed?
v Yes: Continue with the next step.
v No: Go to step 34 to process the next partition in the list you recorded in step 14 on page 179.
39. If the system attention LED is still on, turn off the LED as described in "Activating and deactivating
LEDs" on page 188. This completes the repair. Return the system to the customer.
Note: If, during the processing of the list of open service action events, some service action events
remained open, further service actions might be required to complete the repair.

Closing a service call by using AIX or Linux

If the server is not connected to a management console and not using Integrated Virtualization Manager
(IVM), perform these procedures to close serviceable events, clear hardware messages, and prepare the
server to return to the customer.
Follow this checklist before performing the procedure:
v Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
v While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v Ensure that server verification has been performed and that no problems require additional service
actions.
v If the repair was done by using the IVM online repair procedures, ensure that the original serviceable
event is now closed.
1. Did you use a hot-swap operation by using an AIX diagnostics service aid to change the FRU?
v Yes: Go to step 4 on page 182
v No: Continue with the next step.
Common procedures for removing and replacing the system backplane
181