senseFly eBee X User Manual page 90

Maintenance and repair of the eBee X
2. Check our Knowledge Base, part of my.senseFly²⁴, to see if there is a solu-
tion to your problem.
3. If you have still not found a solution, contact your eBee X support provider.
Please include the following information with your inquiry:
• The serial number of your drone, in the format AB-XX-XXX. You can
find this number inside the battery enclosure. Please include this se-
rial number in the subject line of your message.
• A detailed description of the problem, including:
– any eMotion error messages
– eMotion screenshots where possible and relevant
– details of any troubleshooting or tests you have carried out
• The flight logs from the drone (.bbz and .bb3) for the flight that had
a problem²⁵.
• If the drone's flight logs cannot be copied off the drone, the logs on
the camera's SD card in the LOGS folder.
• The eMotion Flight Log (_em.bb3) file of the flight that had a prob-
lem. You can find this file in the eMotion/logs/ directory which is
created in My Documents on Windows.
• Photos or video of the eBee X airframe, if required.
Note: In order to provide support, senseFly may request the flight
log files for inspection.
²⁴ http://my.sensefly.com
²⁵ see your eMotion user manual for instructions on retrieving this file from the eBee X
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