Printer Warranty - Xerox Phaser 8200 User Manual

Printer Warranty

Xerox warrants that the Phaser 8200 Color Printer will be free from defects in materials
and workmanship for a period of one (1) year from the date of shipment or 300,000
prints, whichever comes first. If the product proves defective during the warranty
period, Xerox, at its option, will:
repair the product by means of telephone support or on-site service at no charge
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for parts or labor,
replace the product with a comparable product,
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replace the product with a remanufactured unit, or
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refund the amount paid for the product, less a reasonable allowance for usage,
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upon its return.
Under this product warranty, the Customer must notify Xerox or its authorized service
representative of the defect before the expiration of the warranty period. To obtain
service under this warranty, the Customer must first contact Xerox Telephone Support
personnel or that of its authorized service representative. Telephone Support personnel
will work to resolve issues professionally and quickly, however the Customer must
reasonably assist Xerox or its authorized representative.
If telephone support is unsuccessful, Xerox or its authorized service representative will
provide warranty repair at Customer's site without charge as provided below.
Service is available within the customary on-site service area in the United States,
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Canada, and the European Economic Area for products purchased in the United
States, Canada, and the EEA.
Outside the US, Canada, & EEA, service is available within the customary on-site
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service area in the country of purchase
Xerox reserves the right to charge for on-site service in exceptional cases.
A description of the customary on-site service area may be obtained from the local Xerox
Customer Support Center or authorized Xerox distributor. On-site service is at Xerox or
its authorized service representative's sole discretion and is considered an option of last
resort.
If the Customer's product contains features that enable Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Xerox may
request that the Customer allow such remote access to the product.
In the maintenance of the product, Xerox may use new or equivalent to new parts or
assemblies for equal or improved quality. All defective parts and assemblies become the
property of Xerox. Xerox, at its option, may request the return of these parts.
User Guide
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