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Note
• Only the 2.4 GHz Wi-Fi frequency is supported.
• The Wi-Fi icon should appear in the product's display
panel during the product registration.
• A wireless AP (access point) or router and internet cable
are not included and must be installed before using the
LG Smart ThinQ application.
• You can contact your ISP (internet service provider)
to purchase and install a wireless AP. If you purchase
and install a wireless AP yourself, follow the installation
instructions included with the wireless AP.
• If the appliance is having trouble connecting to the Wi-Fi
network, it may be too far from the AP or router. Purchase
a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network environment.
Contact your service provider for assistance.
• Make sure to set the wireless AP SSID (the name of
the Wi-Fi network) to English letters, numbers, or a
combination of letters and numbers. Do not use special
characters when naming the network or the information
will not be processed correctly by the appliance.
• Be sure to choose your home wireless network and not a
nearby network during setup. Unauthorized use of a Wi-
Fi network is prohibited by law.
• This information is final at the time of publication. The
application is subject to change for product improvement
purposes without prior notice to users.
Open Source Software Notice
To obtain the source code contained in this product and
developed under GPL, LGPL, MPL and other open source
licenses, visit http://opensource.lge.com
In addition to the source code, all referred license terms,
warranty disclaimers, and copyright notices are available
for download.
28
LG Electronics will also provide open source code on CD-
ROM for a charge covering the cost of performing such
distribution (such as the cost of media, shipping, and
handling) upon email request to opensource@lge.com. This
offer is valid for three (3) years from the date on which you
purchased the product.
Smart Diagnosis™
If you experience any problems with your appliance, it has
the capability of transmitting data to your smartphone using
the LG Smart ThinQ application or via your telephone to the
LG Customer Information Center.
Smart Diagnosis™ cannot be activated unless the
appliance can be turned on. If the appliance is unable to
turn on, then troubleshooting must be done without using
Smart Diagnosis™.
Diagnosis with Wi-Fi
1
Make sure the appliance is connected to Wi-Fi.
2
Open the Smart ThinQ application and select the
appliance from the list of registered products. Press
the menu at the top right of the smartphone screen.
3
Select Smart Diagnosis™ in the application and then
select the Smart Diagnosis™ button.
• Check the results in the application.
If Wi-Fi Diagnosis Fails
• Smart Diagnosis™ may not succeed if the network
connection is not good. Select Retry in the application to
try again.
• If the Wi-Fi Smart Diagnosis™ fails again, select Audible
Diagnosis in the application and follow the instructions
to perform an audible diagnosis.
Note
For a more detailed diagnosis, contact an LG Customer
Information Center.
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