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Copyright 2006 by Tandberg Data. All rights reserved. This item and the information OPYRIGHT contained herein are the property of Tandberg Data. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any...
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Removal of the Tandberg Data identification label(s). Physical abuse due to improper packaging of returned tape drives. If problems with the tape drive occur, contact Tandberg Data or your service provider; do not void the product warranty by allowing untrained or unauthorized personnel to attempt repairs.
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ONTACTING To obtain general information ANDBERG Tandberg Data ASA International Headquarters World Wide Web To obtain technical support Tandberg Data Technical Support To order supplies and accessories Tandberg Data Sales Support To return equipment for service (RMA Request) Tandberg Data...
OW TO ANUAL This manual describes how to install, operate, and maintain the VXA™-320 tape drive. It also provides functional, performance, and environmental specifications. RGANIZATION The information in this manual is organized into chapters that allow you to quickly locate the information you need. First-time installation If you are installing the tape drive for the first time, refer to the following chapters:...
For more information about the tape drive and the standards used by the tape drive, refer to the following publications. To order an Tandberg Data publication, see version of an Tandberg Data publication, visit the Tandberg Data web site www.tandberg.com Note: The VXA-320 publications are included as PDF files on the CD that accompanies your tape drive.
EATURES This chapter describes the VXA-320 tape drive features and components. The VXA-320 tape drive is designed for the storage and management of enterprise-wide, mission-critical data. The VXA-320 tape drive’s capabilities are: Data storage Data transfer rate VXA-320 internal model Figure 1-1 VXA-320 tape drives (internal and external models) RIVE ODELS AND...
HAPTER EATURES Both the internal and external models of the VXA-320 tape drive are available with a wide, High-density (HD), 68-pin low-voltage differential (LVD) SCSI interface. OMPONENTS This section describes the major components of both the internal and external models of the tape drive. RONT Figure 1-2 of the tape drive.
Grounding Tab and Hole Used to provide additional chassis grounding. (The mounting screws also provide grounding for the tape drive.) RF Service Connector Reserved for Tandberg Data Service personnel. Power Connector Used to connect a power cable from the enclosure’s power supply.
HAPTER EATURES – E ANEL OMPONENTS XTERNAL RIVE Figure 1-5 shows the back-panel components of the external SCSI model of the tape drive. Figure 1-5 External tape drive: back-panel components On/Off Switch Used to turn power on and off. AC Power Connector Used to provide power through a grounded AC power connector.
RIVE The VXA-320 tape drive includes two labels: The top-panel label number, revision, connector type, and agency information. The back-panel label jumpers. Depending on the model tape drive you have, the labels on your tape drive may differ. Do not remove or modify these labels. If you do so, you will void the product Caution warranty.
NPACKING THE RIVE All Tandberg Data tape drives are tested, inspected, and carefully packaged at the factory. However, because shipping damage can occur, you should follow the steps below to unpack the tape drive: Visually inspect the shipping container and notify your freight carrier immediately if you see any damage.
HAPTER NSTALLATION NSTALLING THE The internal tape drive complies with industry-standard, 5.25-inch half-high form factor mounting requirements and can be mounted either horizontally or vertically, but not upside down. When installing the tape drive, refer to back-panel components on the SCSI tape drive. Figure 2-1 Internal SCSI tape drive: back-panel components Before You Begin Before you begin hardware installation, do the following:...
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If any single-ended device, including a single-ended terminator is attached to the LVD bus, the result is that all devices on that bus will run in single-ended mode. Tandberg Data recommends that you do not use the tape drive on a bus with a single-ended device.
HAPTER NSTALLATION Prepare the drive bay. Remove the drive bay’s cover plate according to the system manufacturer’s instructions. Set the SCSI ID jumpers, if necessary. The tape drive is shipped with a SCSI ID of 11. If another device on the SCSI bus is already configured with this SCSI ID, you will need to change the tape drive’s SCSI ID.
Connect an M3 (0.25 in.) female spade connector from the host to the tape drive’s grounding tab. Use an M3 to the grounding hole. Do not use a screw other than the type specified for attaching the grounding wire, Caution or you may damage the internal components.
HAPTER NSTALLATION Install an LVD or LVD/SE multimode terminator at the physical end of the SCSI bus. If the cable provided with your adapter has a built-in terminator, do not add another terminator to the bus. Note: If there are additional devices on the SCSI bus, ensure that only the device at the physical end of the bus is terminated.
Using the screws provided with the tape drive, secure the tape drive in the drive bay using one of the screw mounting combinations (see To avoid damaging the tape drive, follow these precautions: Caution Use only the M3 5mm. Ensure that the chassis is not distorted. (Alignment to the horizontal or vertical plane should not exceed ±10°.) Ensure that no objects (screw heads, cables, or adjacent devices) are pressing against the frame.
If any single-ended device, including a single-ended terminator is attached to the LVD bus, the result is that all devices on that bus will run in single-ended mode. Tandberg Data recommends that you do not use the tape drive on a bus with a single-ended device.
Obtain the necessary cables and terminator — The tape drive connects to the SCSI bus using a cable with a high-density, 68-pin male connector. This cable must meet the guidelines in on page to install an LVD/SE terminator at the physical end of the bus. Do not exceed SCSI bus length restrictions—...
HAPTER NSTALLATION Check the connector to ensure that no pins are bent or pushed in before connecting it to the tape drive. Connect a SCSI cable from the host computer system to the back of the tape drive. Use the two thumb screws on the cable to fully seat the connector. Install an LVD or LVD/SE multimode terminator at the physical end of the SCSI bus.
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Update the firmware. Updates to the tape drive’s firmware are made available for download from Tandberg Data’s web site at www.tandberg.com. Use VXATool to check the current version of firmware in your tape drive and to update the firmware as needed.
After installing the VXA-320 tape drive, you may need to integrate it with your backup software application and computer operating system. The Support section of Tandberg Data’s web site, www.tandberg.com, provides a list of backup software applications and operating systems that are compatible with the VXA-320 tape drive.
PERATION This chapter describes how to operate the tape drive. show the controls and indicators on the front panel of the tape drive. Figure 3-1 Internal tape drive: front-panel components Power LED Figure 3-2 External tape drive: front-panel components 2006 CTOBER Ventilation Door...
HAPTER PERATION ONITORING THE The VXA-320 tape drive uses four LEDs to indicate its operational status, as shown in Note: The LEDs are numbered 1 through 4 from left to right. Table 3-1 LED states Operation LED Pattern Power-on self-test No tape loaded Interface activity;...
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To capture a log of a problem, use VXATool, which is available as a free download from www.tandberg.com. You may need to return the tape drive for service; contact Tandberg Data Technical Support. To get a log of the problem, use VXATool, which is available as a free download from www.tandberg.com.
TAPE ARTRIDGES The tape drive uses data-quality VXAtape data cartridges, in various lengths, available from Tandberg Data and authorized sources. These cartridges do not require formatting or other media conditioning before use. See page 49 for compatibility and capacity information for VXAtape cartridges. See page 23 for storage guidelines.
TORING THE If VXAtape cartridges are stored properly, you can expect to successfully recover data from them for 30 years. Be aware that the 30-year storage life is for an archival tape, not a tape being used for daily backups. As a general rule, use a new (or relatively unused) cartridge to store any critical data you may need to recover many years from now.
Do not use any cleaning method other than the VXAtape Cleaning Cartridge (or a Caution cleaning cartridge approved by Tandberg Data for use with VXA tape drives). Using other cleaning methods may void the tape drive’s warranty. Do not rewind and reuse the material in a cleaning cartridge. Reuse may redistribute contaminants previously removed from the tape path.
ROUBLESHOOTING This chapter describes problems that you might encounter while operating the VXA-320 tape drive and provides suggestions for resolving the problems. Note: The Support section of the Tandberg Data web site, www.tandberg.com, also provides helpful troubleshooting tips. ESOLVING ROBLEMS...
HAPTER ROUBLESHOOTING On power-up, observe the tape drive’s LED code sequence. If the LEDs do not illuminate, check the power supply and power cable connection. If the tape drive is installed internally in a server, try connecting a different power cable to the tape drive.
RIVE If the tape drive does not eject a cartridge when you press the eject button, do the following: Use your backup application to eject the cartridge. To protect against accidental tape ejection during a backup or restore operation, many applications prevent using the tape drive’s eject button for media removal.
Suggested Recovery Procedure Cleaning Required Clean the tape drive. See when the tape drive needs to be cleaned. Use only an Tandberg Data approved VXAtape Cleaning Cartridge. Cleaning Tape used Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse the material in a cleaning cartridge.
Factory service Power cycle the tape drive. If the problem persists, you may need to return the required tape drive for service; contact Tandberg Data Technical Support (see Tandberg Data” on page available as a free download from www.tandberg.com. Broken tape Make sure there is not a source of bright light shining into the tape drive.
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HAPTER ROUBLESHOOTING Failure by the tape drive to write or read data If your backup application reports a media error, one of the following situations may have occurred: The tape drive needs cleaning (see Always try cleaning the tape drive before you assume the cartridge is bad. Be sure to use a VXAtape Cleaning Cartridge.
(for example, power-cycling, loading or unloading tapes, or writing or reading more data) before capturing the diagnostic log. 2006 CTOBER VXAT Always check Tandberg Data’s web site to make sure that you have the most current version of VXATool. TARTED MPORTANT IRST...
ROUBLESHOOTING ATHERING ROUBLESHOOTING Before contacting Tandberg Data Technical Support, complete the following steps to gather all of the required information. Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible. When you have all of the required information see Support.
Check all SCSI cables connectors for bent pins and confirm that all connectors are firmly seated. PERATING Operating system. What operating system is being used? Are all current patches installed? Device drivers. Are the appropriate drivers installed for the SCSI host bus adapter? Refer to the installation instructions for your SCSI host bus adapter card.
If a cartridge is stuck in the tape drive, do not attempt to manually extract it.You Caution could damage the cartridge or tape drive. An FAQ (#282) at Tandberg Data’s web site atvprovides more information. If necessary, contact Tandberg Data Technical Support for assistance.
PGRADING IRMWARE You can obtain firmware for the VXA-320 tape drive from the Tandberg Data web site or from Tandberg Data Technical Support. To upgrade the software, you need to use VXATool, a diagnostic program used on the host computer for configuring, troubleshooting, and upgrading firmware in the VXA-320 tape drive over the tape drive’s SCSI interface.
OMMUNICATION This chapter provides an overview of the communication interface and command protocol used by the VXA-320 (VXA-3) tape drive. It includes the following topics: Communication interface versus command protocol SCSI communication interface SCSI interface requirements SCSI command protocol OMMUNICATION NTERFACE VERSUS When a device is connected to a host computer, their interaction is accomplished via a communication interface (for example, a parallel SCSI bus).
HAPTER OMMUNICATION NTERFACE AND The format and content of the information carried over the communication interface, as well as how each device uses and responds to the information, is governed by a command protocol. The command protocol determines how the host (or initiator) interacts with the target device (for example, the tape drive) by issuing commands to control its operation, transferring data, and responding to status information.
Table 6-1 SCSI bus phases and information transfer phases Bus Phase Description The Message phases help manage the physical path between the initiators and targets. Transfer: Message In/ In the Message In phase, the tape drive sends a message to the initiator. In the Message Message Out Out phase, the initiator sends a message to the tape drive.
Description Although the tape drive’s High-density, 68-pin LVD SCSI interface is compatible with both single-ended and narrow SCSI buses, to avoid performance issues Tandberg Data does not recommend using the tape drive on either of these buses. page 24 for more information...
The cable connected to the tape drive SCSI connector must meet the SCSI-3 specifications listed in Using a noncompliant SCSI cable will degrade VXA-320 performance and can Caution cause random, nonreproducible errors. Tandberg Data recommends using shielded cables. Table 6-3 SCSI cable and connector specifications Specification...
SCSI Terminator Requirements If the internal tape drive is the last device on the SCSI bus, you must terminate the bus by installing an pass-through LVD/SE terminator on the tape drive’s SCSI connector. Or, if there is an unused connector at the end of the SCSI cable, you can terminate the bus there.
HAPTER OMMUNICATION NTERFACE AND SCSI C OMMAND ROTOCOL This section provides an overview of the SCSI command protocol supported by the VXA-320 (VXA-3) tape drive. OMMAND Table 6-6 lists and briefly describes the command set supported by the tape drive. Table 6-6 SCSI command set Operation Command...
Table 6-6 SCSI command set (continued) Operation Command Code RECEIVE DIAGNOSTIC RESULTS RELEASE UNIT REQUEST SENSE RESERVE UNIT REWIND SEND DIAGNOSTICS SPACE TEST UNIT READY VERIFY WRITE WRITE BUFFER WRITE FILEMARKS 2006 CTOBER Description Reports the results of the tests requested by a previous SEND DIAGNOSTIC command.
HAPTER OMMUNICATION NTERFACE AND TATUS After the tape drive executes a command, it issues a status byte to the initiator that indicates whether it performed the command successfully. describes the four status bytes supported by the tape drive. Table 6-7 Status byte descriptions Status byte Description value...
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Table 6-8 Supported sense keys (continued) Description Sense key Value Illegal Indicates that there was an illegal parameter in the CDB or in the additional Request parameters supplied as data for a command or that the tape drive is in the wrong mode to execute the command.
PECIFICATIONS This chapter provides specifications for the VXA-320 tape drive. This chapter provides the following specifications for the internal and tabletop models of the tape drive: Data capacities Performance specifications Reliability specifications Size and weight Power specifications Environmental specifications Shipping specifications Safety and regulatory agency compliance APACITIES Table 7-1...
HAPTER PECIFICATIONS ERFORMANCE PECIFICATIONS This section describes the performance specifications for the tape drive. The tape drives are factory tested to these specifications using VXAtape XTape media. D ATA RANSFER Table 7-2 lists the data transfer rates that the High-density, LVD tape drive can achieve.
PEED AND The time required to move the tape to a specified position depends on the operation being performed. the VXA-320 tape drive. Table 7-4 Tape speed and access times Search speed (maximum) Mid-tape reposition time (average) Load time (logical) Unload time (logical) Tape speed In addition to maximum search speed, the mid-tape reposition times depend on acceleration,...
HAPTER PECIFICATIONS IZE AND EIGHT Table 7-6 shows the dimensions and width for the internal and external tape drives. The internal tape drive is a 5.25-inch form factor tape drive for integration into an enclosure. The external tape drive is a standalone unit that can fit on a desktop.
285.8 (11.25) Figure 7-2 Physical dimensions of the external tape drive OWER PECIFICATIONS This section lists the power specifications for the VXA-320 tape drive. NTERNAL The power specifications listed in this section are in addition to any requirements for the enclosure in which it is installed. Power Connector Pin Assignments The VXA-320 power connector is compatible with power cables used for standard 5.25-inch half-high devices.
HAPTER PECIFICATIONS DC Voltages The internal tape drive operates from standard +5 and +12 VDC supply voltages (all specified voltages are DC, no external AC power is used). Note: The VXA-320 tape drive does not provide overvoltage or overcurrent protection, except for TERMPWR, which has a resettable fuse. Safety agency certifications are based on the voltages being supplied by a Safety Extra Low Voltage (SELV) source (per IEC 950).
Power Supply The external tape drive uses an internal switching power supply. Do not change any input settings. The power supply automatically adjusts for changes in voltages and frequency within the specified range. Table 7-10 Power supply specifications (external model) Type Efficiency Input voltage...
HAPTER PECIFICATIONS NVIRONMENTAL PECIFICATIONS This section lists the environmental specifications for the tape drive and the cartridges. NVIRONMENTAL Table 7-14 either the internal or external models of the tape drive. The following sections provide additional detail about these requirements. Table 7-14 Temperature and humidity specifications for the tape drive Specification Temperature range +5°C to +45°C (+41°F to +113°F)
HAPTER PECIFICATIONS External Tape Drive: Operating Temperature and Humidity Figure 7-4 the external tape drive. The area within the dotted line represents the operating environment. of the external tape drive within these requirements will maintain the proper tape path temperature of the tape drive. Figure 7-4 External model: Ambient operating temperature and humidity ranges Table 7-16 External model: Operating temperature and humidity points Point...
Air Flow/Cooling Requirements When mounted in the host enclosure, the tape drive must have adequate air flow. Ensure that ambient air is allowed to pass through the ventilation holes shown in The air flow around the tape drive must be sufficient to prevent tape path temperatures from exceeding 45 °C (113 °F).
HAPTER PECIFICATIONS Vibration Specifications Table 7-19 vibration the tape drive can withstand while reading and writing data. Table 7-19 Vibration specifications Random vibration 10 Hz to 500 Hz Random vibration original packaging) 1 Hz to 400 Hz Vibration applied during shipping (in original packaging) ISTA Procedure 2A Swept sine applied during non-operation 5 to 500 to 5 Hz...
Table 7-20 Temperature and humidity specifications for the VXAtape cartridges Specification Wet bulb Altitude The cartridge is in its original packaging. When the cartridge is moved from a cooler storage environment to a warmer operating environment, it must acclimate in its packaging for 24 hours to prevent damage from condensation.
HAPTER PECIFICATIONS ACKAGING The tape drive’s packing materials are unbleached, reusable, recyclable, and environmentally safe. The materials contain no chlorofluorocarbons (CFCs) or heavy metals. The shipping cartons pass the tests described in the International Safe Transit Association (ISTA) Procedure 2A. AFETY AND EGULATORY The VXA-320 (VXA-3) tape drive complies with the regulatory agency...
: FCC D NITED TATES ECLARATION OF We declare under our sole responsibility that: Product Name: VXA-320 (VXA-3) Tape Drive Model Numbers: VXA-320i (internal); VXA-320e (external) Product Options: All To which this declaration relates, is in conformity with the following standard(s) or other normative documents: ANSI C63.4-1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15, Subpart B...
HAPTER PECIFICATIONS UROPEAN OMMUNITY This Information Technology Equipment has been tested and found to comply with the following European directives: (1) EMC Directive 89/336/EEC, amended by directive 93/68/EEC, according to: EN55022 EN55024 EN61000-3-2 EN61000-3-3 (2) Low Voltage Directive 73/23/EEC, amended by directive 93/68/EEC, according to: EN60950-1:2001 APAN This equipment is Class B (Information Technology Equipment to be used in a...
LOSSARY Adaptive Lossless Data Compression (ALDC) An advanced data compression algorithm that provides an average compression ratio of 2:1 across multiple data types. See also Compression. Advanced Metal Evaporated (AME) media A state-of-the-art tape technology designed for data storage. VXAtape cartridges use AME media. American National Standards Institute (ANSI) Organization that sets standards for SCSI and the safety of electrical devices.
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LOSSARY Data Transfer Rate The speed that data can be transmitted from one device to another. Data rates are often measured in megabits (million bits) or megabytes (million bytes) per second. Discrete Packet Format (DPF) The format used by the VXA-320 (VXA-3) tape drive to read and write data in packet form.
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LOSSARY Initiator A SCSI device containing application clients that originate device service requests to be processed in a device server. The host typically acts as the initiator of commands. LED Light Emitting Diode. The indicators on the front panel of the tape drive.
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LOSSARY RAID Controller A Redundant Array of Independent Disks Controller is a collection of disk drives that employs two or more drives in combination for fault tolerance and performance. Read-After-Write (RAW) A process that improves data integrity by reading data immediately after it is written and writing the packet again if an error is found.
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LOSSARY Variable Speed Operation (VSO) The VXA technique for adjusting tape motion to match the host transfer rate, eliminating “backhitching.” This technique optimizes backup and restore times, while enhancing media and tape drive reliability. Volume A recording medium together with its physical carrier (a single tape cartridge).
NDEX AC power connector, location acoustic noise agency declarations Australian Communications Agency Bureau of Standards, Metrology and Inspection (BSMI) Canadian Verification European Community RoHS TUV Product Service Underwriters Laboratory Voluntary Control Council for Interference (VCCI) WEEE agency labels 5, air flow requirements ALDC compression algorithm altitude specifications VXAtape cartridge...
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NDEX compatibility with previous VXA generations with software and operating systems compliance, safety and regulatory components, back panel external SCSI model internal tape drive components, front panel compression connectors, back panel external tape drive internal tape drive See also AC power connector See also auxiliary connector See also power connector See also SCSI connectors...
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using to set SCSI ID See also SCSI ID jumper block labels agency identification and configuration LEDs cleaning indicator definition of all states location over-temperature indicator 21, power-on sequence 13, service indicator load cycles specification load/unload time mean time between failures (MTBF) mean time to repair (MTTR) media See cartridges...
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See backup software sound levels specifications for tape drive speed status bytes supported storage environment cartridges tape drive Tandberg Data, contacting tape See cartridges tape drive installing integrating operating system and software compatibility operating temperature and humidity...
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troubleshooting upgrading firmware tape speed Technical Support contacting gather required information before contacting temperature data, stored in tape drive temperature range specifications tape drive VXAtape cartridges termination, SCSI bus external tape drive internal tape drive terminator requirements 9, 15, transfer rate troubleshooting Ultra160 SCSI host bus adapter 8,...
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