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Appendix
Troubleshooting Guide
Conference Setup > Create Conference
Message
Call Status > Call State:
Check that the H.323 ID or E.164 alias address
Call failed - Called party not
you have typed in the Call Information: Address
registered
field is valid and that the device you are trying to
dial is registered to the gatekeeper.
Call State: Not in call
Your call has not been connected. This could be
due to a number of reasons. Check that the IP
address, H.323 ID or E.164 alias address you
have typed in the Call Information: Address field
is correct.
If Call State displays Not in call and Change
status is displayed next to Conference Name,
that means that your call has failed. To remove
the call from Live view, click on Change status
and change status to Recorded, then delete the
conference from the Recorded Conferences view.
Call State: Call failed - Una-
Occurs when an invalid IP address is dialled.
vailable resources
Call State: Call failed - Could
This message is displayed when trying to dial the
not resolve host name
H323 ID of a system when the Content Server is
<H323 ID> to IP address.
not registered to the gatekeeper.
Call failed - Service or option
Occurs when an invalid remote address is dialled
not available, unspecified
Table of
What's New in
Trademark/
Contents
this Version?
Licenses
D 13898.04
DECEMBER 2006
Solution
Recording in progress
Video isn't displayed
The TANDBERG
Content Server has an
invalid license.
Safety/
Introduction
Installation
Environmental
View Conferences > Live Conferences
Message
If you go to a Live Conferences view in the Content Library and Recording in Progress
message is displayed instead of links to movies, that means that the template that the
call is using does not allow for live streaming of the conference. This is the case for all
QuickTime format content, which can only be viewed on demand from the Content Server.
QuickTime format content can be viewed live, if streamed from an external streaming server.
Message
If video is not displayed, your browser may not have the required plug-in or may be unsup-
ported. For a list of supported browsers and player versions, view Appendix 2, Compatibility.
Administrator Settings > Site Settings
Message
Option keys have not been installed on your Content Server. Go to
Software Upgrade
page, install option keys and click on Restart Service.
Please contact your TANDBERG representative or authorized reseller for more information on
other error messages.
Quick Setup
Operation
1
TANDBERG
Solution
Content Viewer
Solution
Solution
Administrator Settings >
Administrator
Conference
View
Settings
Setup
Conferences
CONTENT SERVER
USER GUIDE
Appendices
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