Appendix 3 - Troubleshooting Guide - TANDBERG D1389801 User Manual

Appendix 3 – Troubleshooting
guide
Dialing out from the Content Server interface - Create Conference
Message
Please enter an address for
your call.
Call State:
PARTY_NOT_REGISTERED
Call State: Not in call
You cannot make a call on
Line [x] as it is already in a
call
Call State: IN_CONFERENCE
Content Library – Live Conferences
Message
Recording in progress
Content Viewer
Message
Video stopped
Black video display
Solution
Ensure that you have typed a valid IP address, H.323 ID or
E.164 alias address in the Call Information: Address field
Check that the IP address, H.323 ID or E.164 alias
address you have typed in the Call Information: Address
field is valid and that the device you are trying to dial is
registered to the gatekeeper.
Your call has not been connected. This could be due to a
number of reasons. Check that the IP address, H.323 ID or
E.164 alias address you have typed in the Call Information:
Address field is correct.
Your call could not be connected, as the line you were
trying to call is busy. You can try again later, or dial
another line, if it is available.
Occurs when an invalid IP address is dialed.
Solution
If you go to a Live Conferences view in the Content Library
and Recording in Progress message is displayed instead
of movies, that means that the template attached to this
line does not allow for live streaming of the conference.
This is the case for all QuickTime format content, which
can only be viewed on-demand from the Content Server.
QuickTime format content from Archiving lines can be
viewed live, if streamed from an external streaming server.
Solution
If video is not displayed, your browser may not have the
required plug-in or may be unsupported. For a list of
supported browsers and player versions, view Appendix 3.
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