Lutron Electronics seeTouch QSWS2-1B Installation Manual page 10

Troubleshooting
Symptom
No communication with GRAFIK Eye
Node unit .
TM
Wallstation buttons do not work; LEDs do not track; wallstation
buttons do not function as intended .
LEDs do not light .
Contact closure inputs or sensor input do not produce the
desired result in the system .
Internet: www .lutron .com
E-mail: product@lutron .com
WORLD HEADQUARTERS
USA
Lutron Electronics Co ., Inc .
7200 Suter Road
Coopersburg, PA
18036-1299
TEL +1 .610 .282 .3800
FAX +1 .610 .282 .1243
Toll-Free 1 .888 .LUTRON1
Technical Support 1 .800 .523 .9466
North and South America
Technical Hotlines
USA, Canada, Caribbean: 1 .800 .523 .9466
Mexico: +1 .888 .235 .2910
Central/South America: +1 .610 .282 .6701
Warranty: www .lutron .com/TechnicalDocumentLibrary/Warranty_CommercialSystems .pdf
National Electric Code, NEC, and NFPA are registered trademarks of the National Fire Protection
Association, Inc . , Quincy, Massachusetts .
Lutron, Lutron, Sivoia, seeTouch, Quantum, and GRAFIK Eye are registered trademarks, and Energi
®
Savr Node, Signature Series and Architrave are trademarks of Lutron Electron ics Co . , Inc .
© 2012–2015 Lutron Electronics Co . , Inc .
®
control unit or Energi Savr
®
EUROPEAN HEADQUARTERS
United Kingdom
Lutron EA Ltd .
6 Sovereign Close
London
E1W 3JF United Kingdom
TEL +44 .(0)20 .7702 .0657
FAX +44 .(0)20 .7480 .6899
FREEPHONE (UK) 0800 .282 .107
Technical support +44 .(0)20 .7680 .4481
Possible Causes
Miswire or loose connection at the control link data lines 3
and 4 .
Wallstation has not been programmed or has been programmed
incorrectly .
Wallstation is miswired .
Wallstation is not powered .
Wallstation is not programmed to the correct device .
Wallstation has not been programmed or has been programmed
incorrectly .
Miswire or loose connection at wallstation(s) or processor on the
control link common and power connections 1 and 2 .
Wallstation has been programmed incorrectly .
Miswire or loose connection at wallstation sensor/CCI connector .
Wallstation has not been programmed or has been programmed
incorrectly .
ASIAN HEADQUARTERS
Singapore
Lutron GL Ltd .
15 Hoe Chiang Road
#07-03 Euro Asia Centre
Singapore 089316
TEL +65 .6220 .4666
FAX +65 .6220 .4333
Asia Technical Hotlines
Northern China: 10 .800 .712 .1536
Southern China: 10 .800 .120 .1536
Hong Kong: 800 .901 .849
Indonesia: 001 .803 .011 .3994
Japan: +81 .3 .5575 .8411
Macau: 0800 .401
Singapore: 800 .120 .4491
Taiwan: 00 .801 .137 .737
Thailand: 001 .800 .120 .665853
Other countries: +65 .6220 .4666
Lutron Electronics Co., Inc.
P/N 0301783 Rev. A 6/2015