Wand Connection Or Communication Issues - VNS Therapy SENTIVA M3000 Programmer Technical Manual

Wand Connection or Communication Issues

WAND NOT CONNECTING TO PROGRAMMER (WIRELESS)
Potential reasons for no wireless connection between the Wand and the
Programmer include the following:
• Wand not powered on
• Depleted Wand batteries
• Electromagnetic interference (EMI), such as OR lights
• Defective Wand or Programmer
Yes
Replace batteries
No
Verify Wand Selection
• Confirm wand ID matches wand
selected on programmer
Check for Interference
• Confirm wand is 3-4 feet away
from all electronic equipment
Reconnect to Wand
Connect with backup cable
No
Successful
Connection?
Error Messages
"No wands found..."
"Wand (serial number of connected wand) not found"
Check Wand Power - Press and release power button
Is the low battery
icon illuminated?
Retry connecting to wand
Connection?
Yes
Contact LivaNova Technical Support
No
Successful
Proceed with intended use
Successful
Connection?
No
No
Are the green
power indicator
lights on?
Yes
Yes
Yes
No
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