Leyard Tocuhboards Planar UltraRes Series User Manual
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Leyard Tocuhboards Planar UltraRes Series User Manual

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  • Page 1 Planar UltraRes Series User Manual...
  • Page 2 Copyright © 23 Mar 2016 by Planar Systems, Inc. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Planar Systems, Inc. Trademark Credits Windows™ is a trademark of Microsoft Corp. All other companies are trademarks or registered trademarks of their respective companies. Disclaimer The information contained in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Contents Introduction ..................1 Safety Information .
  • Page 4 Table of Contents Turning the Display Off................36 Adjusting the Volume .

  • Page 5: Introduction

    Introduction The Planar® UltraRes™ Series displays raise the bar for commercial 4K. Offered in 75”, 84”, and 98”, these Ultra HD displays produce resolution and picture quality never before seen in large format LCD displays. Designed specifically for resolution-rich commercial applications, Planar UltraRes Series displays offer the image quality, connectivity, industrial design and configuration options required in high profile offices, leading control rooms, collaboration rooms and digital branding installations.

  • Page 6: Safety Information

    Safety Information Safety Information Before using the Planar UltraRes Series, please read this manual thoroughly to help protect against damage to property, and to ensure personal safety. • Be sure to observe the following instructions. • For your safety, be sure to observe ALL the warnings detailed in this manual. •...

  • Page 7: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the display near water. Clean the LCD screens with an LCD screen cleaner or LCD wipes. Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat.

  • Page 8: Recommended Usage

    Recommended Usage Recommended Usage In order to get the most out of your LCD, use the following recommended guidelines to optimize the display. Burn-In Versus Temporary Image Retention Burn-in causes the screen to retain an image essentially forever, with little or no way to correct the problem.
  • Page 9 European Union Disposal Information European Union Disposal Information Deutsch English Français ■ Entsorgung von elektrischen & elektronischen Altgeräten (geltend für die ■ Disposal of old Electrical & Electronic Equipment (Applicable throughout ■ Mise au rebut des équipements électriques et électroniques usagés europäische Gemeinschaft und andere europäische Länder mit separaten the European Union and other European countries with separate collection (Valable dans l’ensemble de l’Union Européenne ainsi que dans les pays...

  • Page 10: Mounting With A Vesa Mount

    Normal Usage Guidelines Normal Usage Guidelines Normal use of the LCD is defined as operating in the open air to prevent heat buildup, and without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight that can cause the displays to experience high operating temperatures.

  • Page 11: Cleaning The Display

    Cleaning the Display Cleaning the Display If dust has collected on the power plug, remove the plug from the outlet and clean off the dust. Dust build-up may cause a fire. Remove the power plug before cleaning. Failure to do so may result in electrical shock or damage.

  • Page 12: Unpacking And Checking

    Unpacking and Checking Accessories Package Contents Part Description Number Picture LCD display One per box. LCD mounts If ordered, this will be inside a (optional) separate box inside the LCD box. Note: If you do not use Planar’s mounts, you need to ensure the mounts that you purchase can adequately support the display.

  • Page 13: Accessory Kit

    Accessory Kit Accessory Kit Number Part Description Picture Included AC power cord Power cord. IR sensor Used to receive signals from the remote control. USB drive Contains the User Manual, touch drivers and USB-to- serial driver. USB cable Connects to a PC for touch functionality (touch models only) and serial commands (all models).

  • Page 14: Planar Ultrares Series - Standard Inputs

    Planar UltraRes Series - Standard Inputs Planar UltraRes Series - Standard Inputs OPS: 4K/60Hz OPS USB 3.0 OPS USB 2.0 OPS USB 2.0 Note: Only one HDCP 2.2 source can be displayed at a time. If HDMI 1 HDMI 1: HDMI, 4K/60Hz, HDCP 2.2 and HDMI 2 are both being shown on the display at the same time, only HDMI 1 will support HDCP 2.2...

  • Page 15: Installing The Displays

    Installing the Displays Before installation, keep the following points in mind: • These displays are heavy. Make sure that you have adequate studs to support the weight of each display if installing on a wall. • The Planar UltraRes display must be installed on a flat surface. •...

  • Page 16: Installing The Planar Profile Mounting System

    Installing the Planar Profile Mounting System Installing the Planar Profile Mounting System Caution: For whatever structure is used to mount the display, be sure that it is sufficiently engineered to handle the weight of the display. Also be sure to purchase the correct hardware needed to support the display mounted to that structure.
  • Page 17 Installing the Planar Profile Mounting System Center notch alignment Use the provided template to determine the center points of the wall mounts. The “V” notches are labeled “Short Center” and “Long Center”. Use the “Short Center” hole for a landscape display and the “Long Center” hole for a portrait display.
  • Page 18 Installing the Planar Profile Mounting System In the hole marked “Top” on the template, mark the center of the hole on the wall. Be sure the vertical line runs through the center of the hole and that the template is plumb. You may wish to screw the template in place to make the next steps easier.
  • Page 19 Installing the Planar Profile Mounting System If you have screwed the template in place, remove each screw and the template. Turn the template horizontally and line the appropriate center hole up with the bottom hole you marked on the wall. This time, use the “LONG CENTER” for a landscape panel and the “SHORT CENTER”...
  • Page 20 Installing the Planar Profile Mounting System Line up the middle hole of the top wall mount with the screw hole drilled from the template. Note: This picture shows mounts for a landscape installation. Tighten the screw into the mount. Use a level to make sure the mount is level. Then install additional screws as needed.
  • Page 21 Installing the Planar Profile Mounting System Install the bottom mount brackets such that the holes marked earlier line up with the inner bottom hole on the bottom mount bracket. Ensure the bottom mounts are level and install at least one additional screw in each bottom mount. Planar UltraRes Series User Manual...
  • Page 22 Installing the Planar Profile Mounting System Using three physically capable people, carefully hang the back of the display onto the top wall mount bracket using the square brackets on the back of the display. Planar UltraRes Series User Manual...
  • Page 23 Installing the Planar Profile Mounting System Caution: Be sure these are securely hung, as the top of the wall mount will hold all of the weight of the display. As an alternative, you can use the optional lift blocks along with a lift assist mech- anism to lift the panel into place.
  • Page 24 Using the Lift Blocks Using the Lift Blocks Attach the lift blocks to the back of the panel using the provided M8 x 35 pan head screws. Securely attach your lift mechanism to the eyehooks: Spreader bar attachment: A spreader bar allows for a small lift profile and less stress on the panel and eyehooks than a single point attachment.
  • Page 25 Using the Lift Blocks Single point attachment: The angle between the top of the panel and the support lines should not be less than 45 degrees. Singe Point Lift: Portrait Singe Point Lift: Landscape Lift the panel into place. Detach the upper half of the lift block from the lower half by removing the two vertical screws.

  • Page 26: Using The Kickstand Bracket

    Using the Kickstand Bracket Using the Kickstand Bracket The kickstand bracket is used for service mode, without having to remove the display from the wall. Use the following instructions to put the display in service mode. Loosen the captive locking screws on both sides of the bottom mount, and let the brackets hang down freely.
  • Page 27 Using the Kickstand Bracket Pull the display out and then swing the kickstands down to hold it in place. The kickstands will nest into the bottom mount brackets. Make sure to use both kickstands as using only one can cause stresses in the panel that could cause damage.
  • Page 28 Cable Length Recommendations Cable Length Recommendations Cable length performance may vary between different cables and sources. The recommended maximum DisplayPort length is 3m for DisplayPort 1.2 and 5m for DisplayPort 1.1. HDMI cable length is recommended as follows: • 4K @ 50/60Hz: 5m maximum •...

  • Page 29: Installing Ops Expansion (Optional)

    Installing OPS Expansion (Optional) Installing OPS Expansion (Optional) Planar UltraRes Series displays are equipped with an expansion slot that supports the ® Intel Open Pluggable Specification (OPS). The slot will support OPS devices such as PC’s, SDI modules, HDBaseT receivers, etc. To install an OPS device, remove the protective cover on the display and slide the device firmly into position.

  • Page 30: Supported Graphics Cards

    Supported Graphics Cards Supported Graphics Cards Planar UltraRes Series displays support a variety of graphics cards from leading manufacturers, such as NVIDIA and AMD. In general, you should be looking for graphics cards that have the following features: • Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI connection.

  • Page 31: Setting Up Amd Graphics Cards For 3D Content

    Setting Up AMD Graphics Cards For 3D Content Setting Up AMD Graphics Cards For 3D Content Note: If you do not plan to display 3D content, you can skip this section. Right click on the desktop and select Catalyst Control Center. Select AMD FirePro, then select 3D Application Settings.
  • Page 32 Setting Up NVIDIA Graphics Cards for 3D Content Setting Up NVIDIA Graphics Cards for 3D Content Right click on the desktop and select NVIDIA Control Panel. Under 3D Settings, select Manage 3D Settings. Select the Program Settings tab. In section 1, select the program for which its 3D capabilities will be used. If the program is not listed, click Add and search for the program’s file.

  • Page 33: Operating The Display

    Operating the Display OSD Keypad The OSD keypad is located on the rear of the display. OSD Keypad Buttons Descriptions Power Power on/Power off  Menu Left/Decrease value  Menu Right/Increase value  Menu Up/Increase volume  Menu Down/Decrease volume Menu Menu/Exit Source selection (toggle)

  • Page 34: Remote Control Receiver

    Remote Control Receiver Remote Control Receiver The remote control receiver is located near the keypad on the rear of the display. Use the IR extender cable for operating the remote from the front of the display. Planar UltraRes Series User Manual...

  • Page 35: Led Indicators

    LED Indicators LED Indicators The LED indicator light is located on the rear of the display near the keypad. The following table explains what the different colors and blink patterns mean. LED On Power Status Condition Green Standby mode Amber Full power mode Green Flashing (1 Hz) AC power on...

  • Page 36: Using The Remote Control

    Using the Remote Control Using the Remote Control Below is a picture of the remote control. See the following page for button descriptions and Hex codes. Planar UltraRes Series User Manual...

  • Page 37: Ir Command Protocol

    IR Command Protocol IR Command Protocol The Planar UltraRes displays accept commands in the form of IR signals that conform to the NEC protocol. Each Planar UltraRes remote control has an NEC control code associated with it. You can use these codes to program a third-party “universal” remote control to work with the Planar UltraRes displays.
  • Page 38 IR Command Protocol Remote Control NEC Data From Address Data Description Button Name Remote (Hex Code) 1785 0x06F901FE Power on 1785 0x06F909F6 Power off  1785 0x06F902FD Not used  1785 0x06F903FC Not used 1785 0x06F906F9 Not used PRESETS 1785 0x06F904FB Opens the Presets menu PRESET 1...
  • Page 39 Locking the Keypad and IR Remote Remote Control NEC Data From Address Data Description Button Name Remote (Hex Code) 1785 0x06F91EE1 Selects the top line in the current menu ZONE 1 1785 0x06F923DC Selects the input for Zone 1 ZONE 2 1785 0x06F924DB Selects the input for Zone 2...

  • Page 40: Turning The Display On

    Turning the Display On To change the IR code on the remote, use the following procedure: Press and hold the CODE button on the remote control until the LED on the remote lights solid red (approximately five seconds). Enter a new five-digit code between 00000 and 65535. Include leading zeros for codes with four or fewer digits;...

  • Page 41: Selecting Layouts And Input Sources

    Selecting Layouts and Input Sources Selecting Layouts and Input Sources With Planar MediaPlex Plus Processing, you can show one source at a time or multiple sources simultaneously. Multiple layout options are available and can be selected from the Inputs and Views Menu (see page 39). Once a layout has been designated, you can assign sources to each of the zones in the layout.

  • Page 42: Navigating Through The Menus

    Navigating Through the Menus Navigating Through the Menus With the power on, press . The menu appears. MENU MAIN     Within the menu, use to navigate through the menus and ENTER adjust options. Press on the remote control, or on the keypad, to return to the PREV MENU...
  • Page 43 Inputs and Views Menu Inputs and Views Menu This menu shows how the sources will be laid out on the screen based on the current Multi-Source View and Advanced Layouts selections. Multi-Source View Select the Multi-Source View mode Options: Single, Dual, Triple, Quad, PIP; Default: Single Note: For the Advanced Layouts submenu, refer to page 40.
  • Page 44 Inputs and Views Menu Zone 3 Select the source displayed in Zone 3 Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 3 Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was selected as another source, HDMI1 cannot be selected.
  • Page 45 Inputs and Views Menu Select from four PiP (Picture-in-Picture) layouts. The layout in orange will be the active layout displayed when the Multi-Source View is set to PiP. PIP Size Select the size of the PiP (Picture-in-Picture) window. Planar UltraRes Series User Manual...
  • Page 46 Image Adjust Menu Image Adjust Menu This menu is used for making common image adjustments for the current zone. Current Zone The zone that is currently being adjusted. All of the settings in this menu are saved per input. The zone’s corresponding input source is shown in the title bar, and the graphic beneath that shows which zone is being adjusted in the current Multi-Source View mode and Advanced Layout setting (if applicable).
  • Page 47 Image Adjust Menu Brightness Adjust the brightness value of the image Range: 0~100; Default: 50 Contrast Adjust the contrast of the image Range: 0~100; Default: 50 Color Adjust the saturation of the image Range: 0~100; Default: 50 Tint Adjust the hue of the image Range: 0~100;...
  • Page 48 Image Adjust Menu Blue Gain Adjust the blue gain of the image Range: 0~200; Default: 100 Red Offset Adjust the red offset of the image Range: 0~100; Default: 50 Green Offset Adjust the green offset of the image Range: 0~100; Default: 50 Blue Offset Adjust the blue offset of the image Range: 0~100;...

  • Page 49: Audio Menu

    Audio Menu Audio Menu This menu enables you to make audio adjustments to the selected zone. Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output. Audio Select The zone that is currently being adjusted and whose audio is being played. The zone’s corresponding input source is shown in the title bar.
  • Page 50 Audio Menu Balance Set the audio balance Range: 0~100; Default: 50 Enable Internal Speakers Disable or enable the built-in speakers Options: On, Off; Default: On Mute Mute or unmute the audio Options: On or Off; Default: Off Planar UltraRes Series User Manual...
  • Page 51 Presets Menu Presets Menu This menu enables you to save Inputs and Views settings, Image Adjust settings, Audio settings, the Backlight Intensity setting, the Local Dimming setting, and Tiling settings. You can save up to 10 presets using this menu (more can be saved via the serial command interface).

  • Page 52: Advanced Settings Menu

    Advanced Settings Menu Advanced Settings Menu Panel Brightness Submenu Intensity Set the intensity of the LCD backlight Range: 0~100; Default: 75 Local Dimming Turn on or off the local dimming function, if supported by the display Options: On, Off; Default: On Note: This setting is not supported on the 75”.
  • Page 53 Advanced Settings Menu Power Submenu Auto Power On Set whether the system will automatically leave standby mode after AC power is applied Options: On, Off; Default: Off Power Saving Mode Set the action to take if there is no signal detected after the period of time selected by the Power Saving Delay setting: •...
  • Page 54 Advanced Settings Menu Network Submenu The default static IP values are: • IP Address: 192.168.12.12 • Subnet Mask: 255.255.255.0 • Default Gateway: 192.168.12.1 The static IP settings that you program will be used if a DHCP server cannot be found. MAC Address The MAC address of the system IP Address...
  • Page 55 Advanced Settings Menu Menus and Messages Submenu Menu Position Move the OSD menu to a different location on the screen Options: Center, Upper Left, Upper Right, Lower Left, Lower Right; Default: Center OSD Transparency Set the transparency of the OSD so that the image behind it can be seen. Higher values mean greater transparency.
  • Page 56 Advanced Settings Menu Blank Screen Color Select the color to display when there is no signal in a zone Options: Black, White, Gray, Red, Green, Blue, Cyan, Magenta, Yellow Default: Black Schedule Submenu Planar UltraRes Series User Manual...
  • Page 57 Advanced Settings Menu Set Date and Time Set the internal system clock. If Use Network Time is unchecked, you can set the following settings individually: Time Zone, Year, Month, Day, Date, Hour, and Minute. Note: If Use Network Time is checked and DHCP is unchecked, the display will be unable to obtain the network time unless a DNS server is programmed.
  • Page 58 Advanced Settings Menu EDID Submenu This menu specifies the EDID format and preferred timing for the selected connector. Selected Connector Set which connector is used Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS, All Program EDID Program the EDID information for the selected connector based on the selections in the EDID submenu EDID Type Set the EDID type to determine the base EDID used for the current connector:...
  • Page 59 Advanced Settings Menu Vertical Active The number of active lines in a field Range: 0~4095 Vertical Refresh Rate The number of fields per second rounded to the nearest Hz Range: 0~120 Fully Specified Determine how the final detailed timing is calculated. If disabled, it is calculated based on Horizontal Active, Vertical Active, and Vertical Refresh Rate values.
  • Page 60 Advanced Settings Menu Revert to Factory Reset the EDID type and timings to the default values for the selected connector Tiling Submenu Tiling Enabled When enabled, the tiling parameters in the menu are used Options: Disable, Enable; Default: Disable Wall Width, Wall Height Select the width and height of the tiled wall Default: Width=1, Height=1...
  • Page 61 Advanced Settings Menu System Settings Submenu Touch Control Set where the USB commands from the touch panel is routed: • OPS routes the touch USB commands to the OPS module • External routes the touch USB command to the USB-B connector •...
  • Page 62 Advanced Settings Menu IR Remote ID Code Selects the IR remote code set accepted by the display Options: 00000-65535; Default: 01785 Factory Reset Return the saved settings in a system to their factory defaults Firmware Update Update the firmware for the display. Refer to the instructions on the firmware release package for more information.

  • Page 63: Information Menu

    Information Menu Information Menu System Information Submenu This menu displays version information for all programmable parts in the system. It also contains the model and serial number. Planar UltraRes Series User Manual...
  • Page 64 Information Menu Image Information Submenu This menu displays image details for the current zone. If more than one zone is available, you can change zones by setting the Current Zone option. Planar UltraRes Series User Manual...
  • Page 65 Information Menu Error Log Submenu This menu displays a chronological list of system errors that have occurred. For a list of possible errors, see "Error Codes" on page 78. Planar UltraRes Series User Manual...

  • Page 66: Using The Touch Screen

    Using the Touch Screen You can use the touch screen to control your Windows, Mac, or Linux operating system. The Planar UltraRes Series is HID compliant, delivering up to 12 points of touch on both Windows and Linux without a driver. To achieve greater than 12 points of touch on a Planar UltraRes Touch display, a driver will need to be installed on the operating system.

  • Page 67: Uninstalling The Multitouch Driver

    Calibration • Calibration: Starts a 4-point calibration of the touchscreen. Perform the programmed touchscreen calibration process. At the conclusion of the calibration routine your touchscreen device is ready to use and will perform with accurately positioned touch points. • Reset Calibration: Resets calibration to factory default settings. Utility •...

  • Page 68: External Control

    External Control External Control In addition to using the Planar UltraRes remote control and display, there are other methods of controlling the Planar UltraRes display externally: • Using a serial link to send ASCII commands and to receive responses to those commands.

  • Page 69: Signal Compatibility

    Signal Compatibility Signal Compatibility Signal Resolution References Type 640x480 59.94 31.469 25.175 VESA DMT, CEA-861-F Format 1 640x480 37.861 31.500 VESA DMT 640x480 74.99 37.500 31.500 VESA DMT 640x480 43.269 36.000 VESA DMT 800x600 60.32 37.890 40.000 VESA DMT 800x600 48.077 50.000 VESA DMT...
  • Page 70 Signal Resolution References Type 1400x1050 49.965 54.113 100.000 x VESA CVT 1400x1050 64.7 101.00 VESA CVT-R 1400x1050 65.317 121.750 x VESA CVT 1400x1050 74.867 82.278 156.000 x VESA CVT 1600x1200 75.000 162.000 x VESA DMT 1920x1080 49.929 55.621 141.500 x VESA CVT 1920x1080 59.963...
  • Page 71 Signal Resolution References Type HDTV 1080i 28.125 74.500 SMPTE 274M, CEA-861-F Format 20 1080i 33.750 74.250 SMPTE 274M, CEA-861-F Format 5 720p 37.500 74.250 SMPTE 296M, CEA-861-F Format 19 720p 45.000 74.250 SMPTE 296M, CEA-861-F Format 4 1080p 27.000 74.250 SMPTE 274M, CEA-861-F Format 32 1080p 28.125...

  • Page 72: Color Subsampling Support

    Color Subsampling Support Color Subsampling Support RGB 4:4:4 YUV 4:4:4 YUV 4:2:2 YUV 4:2:0 Video Timing Input Supported Supported Supported Supported 4K @ 50/60 Hz 4K @ 50/60 Hz HDMI 1-2, OPS 4K @ 50/60 Hz HDMI 3-4 All Other Supported Timings Planar UltraRes Series User Manual...

  • Page 73: Specifications

    Specifications Specifications Item UR7551 UR8451-LX UR8451-MX UR9851 UR9851-3D UR7551-ERO UR8451-LX-ERO UR8451-MX-ERO UR9851-ERO UR9851-3D-ERO UR7551-ERO-T UR8451-LX-ERO-T UR8451-MX-ERO-T UR9851-ERO-T UR9851-3D-ERO-T LCD Panel Resolution 3840 x 2160 Aspect Ratio 16:9 Screen Size 75" 84" 84" 98" 98" Orientation Landscape Landscape Landscape/Portrait Landscape Brightness 450 cd/m 350 cd/m 500 cd/m...
  • Page 74 Item UR7551 UR8451-LX UR8451-MX UR9851 UR9851-3D UR7551-ERO UR8451-LX-ERO UR8451-MX-ERO UR9851-ERO UR9851-3D-ERO UR7551-ERO-T UR8451-LX-ERO-T UR8451-MX-ERO-T UR9851-ERO-T UR9851-3D-ERO-T Bezel Width Standard/ERO: 0.8" Standard/ERO: 1.15" (29.1 mm) left/right; Standard/ERO: 0.9" (22 mm) (20 mm) 1.26" (32.1 mm) top/bottom Touch: 1.3" (33 mm) Touch: 1.4" (34mm) Touch: 1.58"...
  • Page 75 Specifications Item UR7551 UR8451-LX UR8451-MX UR9851 UR9851-3D UR7551-ERO UR8451-LX-ERO UR8451-MX-ERO UR9851-ERO UR9851-3D-ERO UR7551-ERO-T UR8451-LX-ERO-T UR8451-MX-ERO-T UR9851-ERO-T UR9851-3D-ERO-T Approvals FCC Class A, cTUVus, CE ERO (ERO and ERO-T models only) Surface Anti-glare (AG) Anti-reflective (AR) Treatment Glass Type 2mm Corning® Gorilla® Glass 3mm soda-lime Touch (ERO-T models only) Touch...

  • Page 76: Dimensions

    Dimensions Dimensions UR7551 Planar UltraRes Series User Manual...

  • Page 77: Ur7551 Touch

    UR7551 Touch UR7551 Touch Planar UltraRes Series User Manual...

  • Page 78: Ur8451

    UR8451 UR8451 Planar UltraRes Series User Manual...

  • Page 79: Ur8451 Touch

    UR8451 Touch UR8451 Touch Planar UltraRes Series User Manual...

  • Page 80: Ur9851

    UR9851 Planar UltraRes Series User Manual...

  • Page 81: Ur9851 Touch

    UR9851 Touch UR9851 Touch Planar UltraRes Series User Manual...

  • Page 82: Troubleshooting During Installation

    Troubleshooting During Installation Troubleshooting During Installation This section includes troubleshooting information about different issues you may encounter during the installation process or after your display has been running for some time. If you are not able to solve your issue in this section, please contact Planar’s Technical Support team for assistance.

  • Page 83: Symptoms, Possible Causes And Solutions

    Symptoms, Possible Causes and Solutions Possible error codes include: • Power supply 1 issue • Power supply 2 issue • Power supply 3 issue • Calibration EEPROM board disconnected Note the following: • One power supply failure will limit the backlight intensity to 50% maximum and two power supply failures will shut off the display.
  • Page 84 Solution If you are trying to display 4K @ 60 Hz on HDMI 1 or HDMI 2, the Multi-Source View setting must be Single. Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz Possible Cause The connector overmold is too large, which can cause the pins not to contact properly on some cards.
  • Page 85 Symptom: IR Isn’t Working Properly Symptom: IR Isn’t Working Properly Possible Cause The wired IR module may not be fully connected. Solution Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible.

  • Page 86: Accessing Planar's Technical Support

    Accessing Planar’s Technical Support Website Accessing Planar’s Technical Support Website Visit http://www.planar.com/support for the following support documents and resources: • User Manual • RS232 User Manual • Touch screen drivers • Standard warranties • Planar support hotline number and email Planar UltraRes Series User Manual...
  • Page 87 Index IR codes, using, 33 IR commands for Planar UltraRes, 33 adjusting volume, 36 protocol, 33 advanced settings menu, 48 IR not working, 81 audio menu, 45 avoiding temporary image retention, 4 kickstand bracket using, 22 cleaning the display, 7 codes, error, 78 color subsampling, 68 connecting...
  • Page 88 Index LCD mounts, 8 symptoms, 79 mounting template, 8 turning off the displays, 36 using the kickstand bracket, 22 turning on the displays, 36 osd menus, 35, 38 unlocking, 35 using the kickstand bracket, 22 using the remote, 32 package contents, 8 Planar UltraRes display installing on a wall, 12 troubleshooting via error codes, 78...

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