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Customer service
Customer service
4
C u s t o m e r s e r v i c e
I f your appliance needs repairs, our customer service is
there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the least
amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can support
you in a qualified manner. You will find the type plate with
these numbers on the bottom of the appliance. To avoid
having to search for a long time when you need it, you
can enter your appliance data and the customer support
telephone number here.
E-Nr.
Customer Service O
Please read the use and care instructions provided with
your appliance. Failure to do so may result in an error in
using the appliance. This could result in a service call
that instead of fixing a mechanical issue is only needed
for customer education. Such calls are not covered by the
appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
To book a service visit and product advice
USA
877 442 4436
toll-free
CANADA
877 442 4436
toll-free
42
FD-Nr.
Tables and tips
J
N otes
T a b l e s a n d t i p s
Always preheat the appliance.
▯
This will produce the best cooking results. The
cooking times specified refer to a preheated
appliance.
The values specified are intended as a guide. The
▯
actual cooking times depend on the quality and
temperature of the food before cooking and the
weight and thickness of the food to be cooked.
▯
The tables list temperature and/or time ranges. Try the
lowest value to start. You can always choose a longer
time next time if need be.
A lower temperature results in more even browning. If
necessary, set a higher temperature.
The specifications refer to average quantities for four
▯
people. If you would like to prepare more, you should
calculate a longer cooking time.
▯
Use the cookware specified. If you use other
cookware, cooking times may be longer or shorter.
You may use any heat-resistant cookware. Place the
▯
cookware in the center of the wire rack. For large
roasts, you can also use the grill or glass tray.
Do not place too many items close together on the
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wire racks or baking trays. This guarantees optimal
heat circulation.
Open the door of the preheated oven for a short time
▯
only when placing food inside the cooking
compartment.
▯
The details for the level refer to the slide-in level from
below for appliances with 4 slide-in levels. The values
in brackets refer to appliances with 5 slide-in levels.
When removing glass cookware from the oven, set it
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down on a dry hot pad, never on a cold or wet surface.
Otherwise, the glass may crack.
▯
Some operating modes are not available with all oven
models or only with special accessories.
Eco hot air:
▯
Energy-saving hot air mode for cakes, meats,
casseroles, and gratins. Residual heat is optimally
used. Convenience functions remain switched off (e.g.
the interior lighting). The cooking compartment
temperature can only be displayed while the appliance
is heating up. Do not preheat the oven.
Make sure that the cooking compartment is cold and
that there is nothing already in there when you place
the food inside. Then start the specified cooking time.
Always keep the appliance door closed when cooking.
This prevents heat loss.
Full surface grill and full surface grill + circulated air:
▯
In these operating modes, there may be a temperature
difference between the temperature you have set and
the actual temperature inside the oven. This is
because grilling and browning are fast cooking
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