Troubleshooting - Bestway Lay-Z-Spa 54138 Owner's Manual

Lay-Z-Spa Storage
Before storing, make sure the spa and pump are completely dry. This is essential to extend the life of the spa. We recommend using the pump
to blow dry the spa, pump and pipes. Remove the filter sets and discard the used filter cartridges. Re-attach the two stopper caps onto the spa's
inlet and outlet valves. It is recommended you store the spa in its original package in a warm dry place.
NOTE: Plastic becomes brittle and susceptible to breaking when exposed to sub-zero temperatures.
Freezing can severely damage the spa. Improper winterization of your spa can void your warranty.
Meaning of crossed-out wheeled dustbin symbol: Do not dispose of electrical appliances as unsorted municipal waste, use
Disposal
separate collection facilities. Contact your local government for information regarding the collection systems available. If
electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the
food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obligated
to take back your old appliance for disposals at least free of charge.

TROUBLESHOOTING

do not hesitate to contact Bestway or your authorized dealer. Here are some helpful tips to help you to diagnose and rectify some common
sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Lay-Z-Massage System
does not work
Pump adapters are not level
with the spa adapters
Spa pool leakage
Water is not clean
PRCD test failed
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Bestway strives to provide the most trouble-free spas on the market. If you experience any problems whatsoever,
Probable Causes
- Power failure
- Test Button is pushed
- Power circuits broken
- Temperature set too low
- Dirty Filter Cartridge
- Improper water levels
- The thermal cut-out cuts off
- The heating element has
failed
- Air Pump is overheating
- The Lay-Z-Spa Massage
stops automatically
- Air pump is broken
- One characteristic of PVC
is that it changes shape,
which is normal
- Spa is torn or punctured
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- Sanitary system is not
working
- The titanium plate was coated
- Not enough sanitizing time
Something wrong with the SPA
Solutions
- Check power source
- Unplug and plug the pump back in
- Contact your local Bestway Aftersales Service
Center for instructions
- Set the heating system to a higher temperature
(refer to Pump Operation section)
- Clean/replace the Filter Cartridge
(refer to Filter Cartridge Cleaning and
Replacement section)
- Add water to specified levels
- Press the Reset button on the pump
(refer to Pump Operation section)
- Contact your local Bestway Aftersales
Service Center for instructions
- Unplug the pump and wait two hours until the pump
has cooled. Insert the plug and press the
Lay-Z-Massage System Button
- Press the Lay-Z-Massage System Button to reactivate
- Contact your local Bestway Aftersales Service Center
for instructions
- Elevate the pump with wood or another type of
insulated material to bring the pump's adapters
level with the spa's adapters
- Use provided repair patch
- Increase filtration time
- Clean/replace the Filter Cartridge
(refer to Filter Cartridge Cleaning and Replacement
section)
- Refer to the chemical manufacturer's instructions
- Check the power supply or contact your local Bestway
Aftersales Service Center for instructions
- Clean the titanium plate
(refer to Salt Chlorinator System Maintenance section)
Contact your local Bestway Aftersales Service
Center and return the SPA.
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