Product Return Procedure - Parker Compumotor AT6200 Installation Manual

Downloading Errors (continued)
Error Description
16 Time-out Waiting for Processor
Startup
17 CRC Error
18 Operating System Rev not
Compatible with Loader Rev
19 Incompatible Card ROM rev
20 Card Read Error (bad compare)
21 Card Read Error (outbuf)
22 Card ROMS - Command Line
Parameter Passing Not Supported
23 Card ROMS - Unsupported Option
Requested
24 NULL Error

Product Return Procedure

Step 1
Obtain the serial number and the model number of the defective unit, and secure a purchase order number to
cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.
Step 2
Before you return the unit, have someone from your organization with a technical understanding of the
AT6n00 system and its application include answers to the following questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power, etc.)?
• How was the product configured (in detail)?
• What, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
Step 3
Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside
front cover of this document. The support personnel will also provide product shipping guidelines.
AT6200/AT6400 Installation Guide
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Reason/Corrective Action
The card did not respond as expected. The green LED on the back of the PC-card should be
on for this error to occur. Verify that you are downloading to the correct address. Make sure
there are no other peripheral cards (network adapters, bus mouse, etc.) at the same address.
Try changing the card address. Use a fresh copy of the operating system from the disk that
was shipped with the card. If the green LED on the back of the card flashes briefly during
download of the operating system, the card may need repair.
The CRC value calculated during download is not the same as stored with the operating
system. Either the file is corrupted on disk, or was corrupted during download. Try a fresh
copy of the operating system. If your computer has a Turbo switch, switch it to low speed
because some computers violate ISA bus timing specifications at high speed.
The operating system being downloaded is not compatible with the AT6400.EXE file
(downloader) being used. Use the same downloader on the diskette with the operating system.
The card ROMS and the AT6400.EXE file (downloader) are incompatible. If you are using a
new downloader, obtain a new set of ROMS from the factory.
The downloader is unable to communicate reliably with the card. Try switching to 8-bit mode
on the card, switching out of Turbo mode on your PC, or a different address.
The downloader is unable to empty the output buffer. There may be an address conflict with
another board. Try a different address.
The card ROMS are an old revision that do not support command line arguments. Obtain a
ROM update from the factory.
The card ROMS do not support the option specified on the command line. Obtain a ROM
update from the factory.