Quantum StorNext QD6000 Replacing Manual page 7

NOTE Gathering support data can temporarily impact performance on your storage array.
2. Did the Recovery Guru direct you to replace a failed controller canister?
Yes – Go to step 3.
No – Run the Recovery Guru to identify the failed controller canister, and then go to step 3.
3. Locate the failed controller canister by checking the Controller Service Action Required LEDs shown in the
following figure.
If a fault is detected, the amber Controller Service Action Required LED is on. You can safely remove the
controller canister when the blue Controller Service Action Allowed LED is on.
NOTE Your controller canister might have a different number and type of host interface connectors than what is
shown in the following figure.
Figure 2. E5600 Controller Service Action LEDs
1. Controller Service Action Allowed LEDs (Blue)
2. Controller Service Action Required LEDs (Amber)
3. Seven-Segment Display
4. Record the information from the seven-segment display on the rear of the controller-drive tray.
The display flashes a sequence of codes. To find information about the displayed diagnostic codes, refer to the
E5600 Controller-Drive Tray and Related Drive Trays Installation Guide.
5. Is the Controller Service Action Allowed LED to on?
Yes – Go to step 8.
No – Go to step 6.
6. Use either the GUI (first bullet) or the CLI (second bullet) to take the appropriate controller offline.
From the Hardware pane in the Array Management Window, right-click the picture of the controller that you
want to take offline, and then select Advanced > Place > Offline.
Run the following command:
smCLI <DNS-network-name-or-IP-address> -c
"set controller [(a | b)] availability=offline";
7. Wait for the Controller Service Action Allowed LED to come on.
This indication might take several minutes for a large configuration.
8. Put on antistatic protection.
Replacing a Failed Controller Canister in the E5660 Controller-Drive Tray - 3