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Troubleshooting: Solving print quality problems
Below is a list some of the problems that you may encounter with this printer. Ordi-
narily, you can easily remedy the situation yourself. However, if the problem persists,
call your authorized Star Micronics service center or our customer service department
for assistance. The addresses and telephone numbers where you can contact these people
are listed in the back of this manual.
Symptom
Printer
Faded print
Printer
Black dots
Printer
Vertical black streaks
70
Possible Cause
The print media is moist
The laser output port window
is dirty.
The toner cartridge is low on
toner
The toner cartridge is damaged. Replace the toner cartridge.
The print media is outside
the recommended
specifications.
The toner cartridge is damaged. Replace the toner cartridge.
The toner cartridge is damaged. Replace the toner cartridge.
The laser output port is dirty.
Action
Remove the moist media
and load new, dry media.
Refer to "Loading paper"
pages 12 — 14
Clean the output port
window. Refer to
"Cleaning the output port
window" pages 66 — 67.
Replace the toner cartridge.
Refer to "Installing the
toner cartridge" pages 2
— 4.
Refer to "Installing the
toner cartridge" pages 2
— 4.
Use recommended print
media.
Refer to "Selecting print
media" page 11.
Refer to "Installing the
toner cartridge" pages 2
— 4.
Refer to "Installing the
toner cartridge" pages 2
— 4.
Clean the output port
window. Refer to pages
66 – 67.
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