Troubleshooting; General Problems - Siemens SIMATIC Series Getting Started

Troubleshooting

7.1

General problems

This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
The device is not operational
The external monitor remains
dark.
The mouse pointer does not
appear on the screen.
Incorrect time and/or date on
the PC.
Although the BIOS setting is
OK, the time and data are still
incorrect.
SIMATIC IPC847C
Getting Started, 12/2010, A5E02669190-02
Possible cause
No power supply
Device operation is non-compliant
with specified environment
conditions
The monitor is switched off.
The monitor is in "power save"
mode.
Luminance control is set to dark
state
Power cord or monitor cable not
connected.
The mouse driver is not loaded.
Mouse not connected.
The backup battery is low.
To correct or avoid error
Check the power supply, and the power cord /
connector
Check the environment conditions

Wait approx. 12 hours before you switch on a

device which was shipped in cold weather
Switch on the monitor.
Press any key on the keyboard.
Increase brightness by means of luminance control.
For detailed information, refer to the monitor
operating instructions.
Check whether the power cord has been properly

connected to the monitor and to the system unit
or to the grounded outlet.
Check whether the monitor cable has been

properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you
have performed these checks, please contact your
technical support team.
Check whether the mouse driver is properly installed
and present when you start the application program.
Detailed information about the mouse driver is
available in the corresponding documentation.
Check whether the mouse cord is properly
connected to the system unit. If you use an adapter
or extension on the mouse cable, also check the
connectors.
Contact Technical Support if the mouse pointer still
does not appear on the screen after you carried out
these checks.
1. Press <F2> within the boot sequence to open
BIOS Setup.
2. Adjust the time and date in BIOS Setup.
Contact Technical Support.
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