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Troubleshooting; Raid Troubleshooting; A.2 Troubleshooting - Siemens SIMATIC IPC647D Operating Instructions Manual

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Technical support

A.2 Troubleshooting

A.2

Troubleshooting

Error displays on the front panel
Front LED
HDD0 ALARM LED lights up red
HDD1 ALARM LED lights up red
HDD2 ALARM LED lights up red
HDD3 ALARM lights up red
HDD0, HDD1, HDD2, and HDD3
ALARM LEDs flash red
HDD0, HDD1, HDD2, and HDD3
ALARM LEDs light up red
PN Ι MPI/DP lights up red
All front-panel LEDs are constantly lit Error in early BIOS-POST
A.3

RAID troubleshooting

Problem
After changing the hard
disk, the system does
not boot from the RAID
system
Computer does not boot
or "Boot device not
found" is displayed
RAID software cannot
be started
RAID software displays
no details of the RAID
system
Monitoring software
signals implausible
states
Adaptec Storage Man-
ager software cannot be
started
38
Possible cause
RAID signals that hard disk 0 is defective
RAID signals that hard disk 1 is defective
RAID signals that hard disk 2 is defective
RAID signals that hard disk 3 is defective
RAID is in the "rebuild" state
RAID system is not ready for operation:
A fault has occurred on the CPU 1616
onboard interface
Possible cause
RAID system does not have highest boot
priority
The boot device is not permitted
The boot device is not in first place of
the boot priority in the BIOS setup
The boot data carrier is set up with
GPT and UEFI boot is deactivated in
the BIOS setup
No Windows password
The Windows password was set up
subsequently
Main memory capacity < 4 GB
No Windows password
The Windows password was set up
subsequently
Sampling rate of the SIMATIC monitoring
software not reduced
Certificate error
Details about the error display
See section "Maintaining and repair-
ing the device" in the Operating In-
structions for the IPC.
The affected drive must be identified
using the RAID software.
See section "Maintaining and repair-
ing the device" in the Operating In-
structions for the IPC.
See section "Communication Pro-
cessor CP 1616 onboard" in the
Operating Instructions for the IPC.
Contact Technical Support.
Possible remedy
BIOS setup, boot menu:
Permit RAID system in the boot priority
Set the RAID system to be first in the boot prior-
ity order.
In the BIOS setup, "Boot" menu, permit the boot
device in the boot priority
In the BIOS setup, "Boot" menu, change the
boot priority of the boot device
Activate UEFI boot in the BIOS setup.
Uninstall and then reinstall RAID software
Increase main memory capacity to at least
4 GB.
Uninstall and then reinstall RAID application
Increase "RaidUpdateFactor" via registry key. For
details, see "Installing the RAID controller software
(Page 33)".
Change address in the link to the Adaptec Storage
Manager software to "localhost". Requirement: The
certificate is stored in the "Trusted Root Certifica-
tion Authorities" certificate store and is not expired.
SIMATIC IPC647D/847D Hardware RAID Configuration
Compact Operating Instructions, 08/2014, A5E34655907-AA

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