Troubleshooting And Faqs; General Problems - Siemens simatic PC 577 Operating Instructions Manual

Troubleshooting and FAQs

12.1

General problems

12.1
This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
The device is not
operational
The external monitor
remains dark.
The mouse pointer
does not appear on
the screen.
Wrong time and/or
date on the PC.
SIMATIC Panel PC 577
Operating Instructions, Release 04/2006, A5E00798484-01
Possible cause
There is no power supply
to the device.
Device is being operated
outside the specified
ambient.conditions
The monitor is switched
off.
The monitor is in "power
save" mode.
The brightness button has
been set to dark.
The power cable or the
monitor cable is not
connected.
The mouse driver is not
loaded.
The mouse is not
connected.
Possible remedy
Check the power supply, the network cable and the mains
•
connector.
Check whether the On/Off switch is in the correct position.
•
Press the soft power key.
•
Check the ambient conditions.
•
After transport in cold weather, wait approximately 12 hours
•
before switching on the device.
Switch on the monitor.
Press any key on the keyboard.
Increase the screen brightness. For detailed information, refer to the
monitor operating instructions.
Check whether the power cable has been properly connected to
•
the monitor and to the system unit or to the grounding outlet.
Check whether the monitor cable has been properly connected to
•
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cable is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also
check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
1. Press <F2> within the boot sequence to open the BIOS setup.
2. Set the time and date in the Setup menu.
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