Service And Support - Siemens SIMATIC Series Getting Started

Appendix
A.3 Service and support
A.3

Service and support

Local information
Contain your Siemens representative (http://www.siemens.com/automation/partner) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal)
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies (http://mall.automation.siemens.com)
Training center
All the training options are listed at:
SITRAIN homepage (http://www.sitrain.com)
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● E-mail: support.automation@siemens.com
● Internet: Online support request form:
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support)
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG (http://www.siemens.com/asis)
44
request)
(http://www.siemens.com/automation/support-
Getting Started, 12/2010, A5E02669190-02
SIMATIC IPC847C