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SERVICE GUIDE
Rev. 0
CANON U.S.A., INC.
SYSTEMS & TECHNICAL SUPPORT DIVISION

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Table of Contents

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   Summary of Contents for Canon CLC 5100

  • Page 1 SERVICE GUIDE Rev. 0 CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION...
  • Page 2 CLC 5100/4000 Service Guide IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4: Table Of Contents

    A. Overview ................................22 B. Materials ................................22 IX. Appendix ................................23 A. Canon CLC 5100/4000 Limited Warranty ......................23 B. Canon CLC 5100/4000 Drum Unit Limited Warranty ..................24 C. ColorPASS Limited Warranty ..........................25 CLC 5100/4000 Service Guide Rev. 0 October 2003 Page iii...
  • Page 5: Product Overview

    CLC 5100/4000 Product Overview The CLC 5100 is the successor model of the CLC 5000/5000+ with print speeds of up to 51 ppm. The CLC 4000 replaces the CLC 3900/3900+ with up to 40 ppm. Built with the same proven architecture as the CLC 5000, both models offer high speed, high image quality, and stable performance, which help to attain lower running costs.
  • Page 6: Product Configuration

    CLC 5100/4000 Service Guide II. Product Configuration CLC5100/4000 Item Item Number CLC 5100 8754A012AA CLC 4000 8755A012AA Accessories Stack Bypass Alignment Tray 8271A001AA RDF E3 6886A002AB Editor-F1 0169A001AB Editor Board-C1 6666A001AA Interface Board-E1 6665A001AA Dual Control Panel (for 508 compliance)
  • Page 7: Items In The Box

    CLC 5100/4000 Service Guide Items In The Box Items included in the CLC 5100/4000 Boxes: Box One: CLC 5100 or CLC4000 Box Two: Buffer Pass Unit-D1 • • CLC Main Unit Buffer Pass Unit-D1 • • Hopper Tool Handle •...
  • Page 8: Specifications

    Original Recognition Method Pre-scan Acceptable Originals Sheet, Book, Object (up to 2kg) Light Source Halogen • CLC 5100: Approximately 51 ppm Copy/Print Speeds • CLC 4000: Approximately 40 ppm First Copy Time Approximately 12 seconds Number of Gradations Up to 256 gradations Maximum Original Size A3 (297x420mm)/11”x17”...
  • Page 9: Rdf-e3 (optional)

    CLC 5100/4000 Service Guide CLC 5100/4000 (Main Unit) Trailing Edge: 2.5±1.5mm (duplexing: 2.5±2.0mm) After Turning on Warm-up Time 200V/208V Less than 9 min (temperature: 20° C) Power: • 550 sheets (20lbs.) x 2 universal cassette Standard Cassette • 250(SK81.4 g/m)
  • Page 10: Buffer Pass Unit-d1

    For this reason, only use coated paper recommended for the CLC 5100/4000. Canon is not responsible for any damage incurred to the machine through the use of any other type of coated paper.
  • Page 11: Differences From Previous Models

    164 – 253 gsm Not Supported Not Supported Refer to the CLC 5100/4000 Specialty Media Handling Guide, via the Canon USA e- Support website, for a complete description of paper types that can be used with the CLC 5100/4000. CLC 5000+/3900+/3900 do not support media under 75 gsm (20 lb. Bond).
  • Page 12: Service Features

    14 for further details. Upgrading The CLC 5100/4000 is equipped with two DIMMs (4 MB and 2 MB each) on which a flash ROM is mounted; one of the DIMMs is used to store firmware for the reader controller (4 MB) and the other is used to store the firmware for the DC controller (2 MB).
  • Page 13: Computer Requirements For Upgrading

    CLC 5100/4000 Service Guide Computer Requirements for Upgrading The following are the recommended Desktop PC or laptop specifications to use for the download, via the Canon USA e-Support website: CPU: Intel™ Pentium™ 166MHz or higher Memory: 32MB of RAM (64MB recommended)
  • Page 14: Estimated Installation Time

    Approximately 25 minutes Side Paper Deck-R1 Power and Plug Requirements The CLC 5100/4000 power requirements, as compared with the CLC 5000/5000+/3900/3900+, have been changed from one high-voltage receptacle (20AMP, 208V) to two NEMA 6-15R receptacles (15AMP, 208V) for proper operation.
  • Page 15: Periodic Replacement Parts

    CLC 5100/4000 Service Guide Periodic Replacement Parts Life Description Part Number Quantity Remarks (Copies) Grid FB2-2958-010 50,000 Wire, Corona, 0.06mm (20m) FY3-0040-000 50,000 44,000 copies when using thick paper Holder, Felt FF2-3552-000 50,000 Block cleaning FF2-3551-000 50,000 Wire, Corona, 0.06mm (20m)
  • Page 16: Consumable Parts

    CLC 5100/4000 Service Guide VI. Consumable Parts Main Unit Life Description Part Number Quantity Remarks (Copies) Actual number read by Lamp, Halogen FH7-3350-000 100,000 the soft counter 218,000 copies when Primary Corona Assembly FG6-6269-000 250,000 using thick paper 259,000 copies when...
  • Page 17: Buffer Pass Unit-d1

    CLC 5100/4000 Service Guide Life Description Part Number Quantity Remarks (Copies) Roller, Feed FF5-4331-000 50,000 Roller, Multi Separation FF2-4710-000 50,000 At time of replacing the transfer belt or when using Guide, Belt FB5-8705-000 300,000 thick paper: 259,000 copies Plate, Paper Dust Proof...
  • Page 18: Periodic Maintenance Items

    CLC 5100/4000 Service Guide Periodic Maintenance Items :clean :replace :lubricate :adjust Every Every Every Every Unit Part 50,000 80,000 100,000 500,000 Other Remarks copies copies copies copies Copyboard glass Copyboard cover  Ozone filter Externals  Dust-roofing filter Or 1 year ...
  • Page 19 CLC 5100/4000 Service Guide :clean :replace :lubricate :adjust Every Every Every Every Unit Part 50,000 80,000 100,000 500,000 Other Remarks copies copies copies copies  Transfer blade Transfer belt drive roller, At time of Slave roller, Swing roller replacing the...
  • Page 20: Side Paper Deck-r1 Periodic Maintenance

    CLC 5100/4000 Service Guide :clean :replace :lubricate :adjust Every Every Every Every Unit Part 50,000 80,000 100,000 500,000 Other Remarks copies copies copies copies At time of Patch detecting shutter replacing the lower plastic sheet developer/drum. At time of Developing assembly...
  • Page 21: Service Policy

    • The Dealer Support personnel should check technical documentation (Manuals, Tech. Pub’s, SMB’s, etc.) and the e-Support website (24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center since your concern may have already been addressed and documented.
  • Page 22 2. Canon Technical Support Center In the event assistance is required for support of the CLC 5100/4000, Canon USA’s Technical Support Center (1-800-528-2830) will provide second level technical support and problem escalation for the authorized service dealer.
  • Page 23 • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 24: Call Escalation Procedure

    CLC 5100/4000 Service Guide Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized CLC 5100/4000 dealers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call.
  • Page 25: Recommended Monthly Print/copy Volume

    Service Guide. Warranty Administration Reduction Program (WARP) Dealers purchasing a CLC 5100/4000 will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the warranty.
  • Page 26: Technical Training

    CLC 5100/4000 the Educational Services Department will release a CLC 5100 Update Guide (available November 3, 2003). update guide will cover information specific to the CLC 5100/4000 along with additional information required to support the ColorPASS-Z6000/7000. The update guide will be sent to all CLC 5000 Trained Technicians and the information in it will be incorporated into in the CLC 5000 training program.
  • Page 27: Appendix

    This warranty shall not extend to consumables such as paper, chemicals, and toner, as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum unit for the Product, for which a separate warranty is given.
  • Page 28: Canon Clc 5100/4000 Drum Unit Limited Warranty

    Following the expiration of the warranty period specified in the preceding paragraph, and continuing for a period of 120 days after delivery to the original purchaser of the Drum Unit or use of it to make 50,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by...
  • Page 29: Colorpass Limited Warranty

    ColorPASS Limited Warranty The limited warranty set forth below is given by Canon U.S.A., Inc. in the United States and Canon Canada, Inc. in Canada (herein referred to collectively as “Canon “) with respect to the Canon ColorPASS Controller (the “Controller”) accompanying this limited warranty and described below.

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