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What happens to the nbn
Connection
™
Device and other equipment if I move?
All nbn
supplied equipment is the property of nbn
and
™
™
should not be removed from your home.
I rely on a safety-critical device, do I need to
do anything before I install the nbn?
If you use a medical alarm, fire alarm or lift emergency
phone, contact your device provider to check it will work
on your new nbn
service, or whether you'll need to find
™
an alternative solution, such as a wireless / mobile alarm
solution. You should register these devices with nbn by
calling 1800 227 300 or visiting nbn.com.au/compatibility
Will my monitored security alarm work on my
new nbn
connection?
™
It's possible your monitored security alarm will work on your
nbn
powered plan; however, you should check with your
™
alarm provider before switching. You should also test your
alarm on the day your new plan is activated.
For more information, visit nbn.com.au/alarms
Will my devices work during a power blackout?
Devices connected to your nbn
powered plan will not work
™
during a power blackout, so you should consider having an
alternative form of communication handy, such as a charged
mobile phone. If you have a safety-critical device like a
medical alarm, fire alarm or lift emergency phone, speak
to your device provider before you install the nbn
about
™
alternative solutions to keep your service active during a
power blackout.
Where should I put my nbn
Connection Device?
™
Put your nbn
Connection Device out of direct sunlight,
™
in a cool, dry, ventilated area (not in a damp area such as
a kitchen, laundry or under a window). Do not cover your
nbn
connection device. In some cases, you may need to
™
use a double adaptor, extension cord or power board to
reach your nearest power outlet. Avoid using an extended
telephone cable in its place, as this can slow the speed of
your connection.
Telstra Business Smart Modem
TM
Fixed connection online
Your 'INTERNET & WAN' LED lights being
solid BLUE means you're connected to
your FIXED CONNECTION and good to go!
Your 'INTERNET & WAN' LED lights
FLASHING RED means you're connected
to your backup mobile broadband
Phone LED
Your 'PHONE' LED light being solid
BLUE means you're ready to make and
receive calls calls on the nbn
network
™
PHONE
4GX USB Pro
Backup pathway connected
Your 'SIGNAL' light being BLUE means
you're connected to your BACKUP
PATHWAY and good to go! This will
SIGNAL
take 1 - 6 minutes.
Backup signal strength
Solid Cyan
Solid Blue
Solid Red
3G network
4G network
No network
available
available
available
If you experience limited access please move the
modem for stronger signal strength on backup pathway.
Having set-up issues?
Check the diagram and the steps in this guide to
make sure your cables are plugged in correctly.
Try turning off the Telstra Business Smart Modem
™
for at least 2 minutes before turning it back on again.
Need more help?
Please contact us on the phone number provided from
our connection management team.
Numbers in other languages:
telstra.com.au/contact-us/multilingual-services
Please note: To configure your
Telstra Business Smart Modem visit:
http://192.168.15.1
username: admin
password: telstra
To recycle your old modem:
recyclingnearyou.com.au/ewastescheme/
For Telstra Smart Modem FAQ, please go to
telstra.com.au/small-business/online-support
33
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