Frequently Asked Questions - VTech DS6161 User Manual

Frequently asked questions

Below are the questions most frequently
asked about the cordless telephone. If you
cannot find the answer to your question, visit
our website at www.vtechphones.com or
call 1 (800) 595-9511 for customer service. In
Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone
does not work
at all.
The display
shows No line. I
cannot hear the
dial tone.
I cannot dial out. Make sure there is a dial
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use.
Disconnect the telephone
line cord from your
telephone and connect it
to another telephone. If
there is no dial tone on that
other telephone either,
then the telephone line
cord may be defective. Try
installing a new telephone
line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may
be defective. Contact
your telephone service
provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in
your home may no longer
work. Contact your service
provider for solutions.
tone before dialing. It
is normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone. Wait
an extra second before
dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial from
another room in your home
with less background
noise.
The display
shows To power
on, see manual.
The handset
does not work
at all.
The display
shows To
register HS...
...see manual.
The handset
does not work
at all.
I cannot add
and connect
my cell
phone to the
telephone
base.
The cell phone
reception in my
house is poor
and I cannot
connect it to my
DS6161.
The telephone
does not ring
when there is an
incoming call.
27
The handset is not
activated.
Take the nail pin from the
wrapper. Insert it into the
hole on the back of the
handset and press the
button inside.
The handset is
deregistered from the
telephone base.
Place the handset in the
telephone base to register
it back. The handset shows
Registered and you hear a
beep when the registration
process completes.
Make sure you have
cellular coverage and the
Bluetooth function of your
cell phone is turned on.
See the user's manual of
your cell phone for more
information.
Make sure that the
telephone base is in
discoverable mode.
Carefully follow the pairing
instructions in this manual.
Make sure that your
Bluetooth cell phone is not
connected to any other
Bluetooth device, and is
connected to the telephone
base and active on the
device list.
Turn off your cell phone,
and then turn it on again.
If there is a location in
your house with better
reception, you can leave
your cell phone at that
location while you use
the DS6722 cell line. In
order for this to work, the
telephone base must be
within 15 feet of the cell
phone.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to the
telephone base.