Dcu 220 Repair Process - Bosch DCU 220 Repair Instructions

6.3.2

DCU 220 repair process

AA-AS/TSS5
Ruoff Armin
2014-11-22
FC2
Additional note!
Loaner check:
WS check their own DCU 220 unit
or
send BSRC unit loaner back to BSRC
Supplier repairs
DCU 220
Supplier send
repaired
DCU 220 directly
back to WS
1)
If loaner from BSCR then send loaner back to BSRC within 5 days
Robert Bosch GmbH
1
Customer send
defect DCU to WS
BSRC checks
defect DCU 220
(warranty yes/no
and content)
In
NO
warranty?
YES
BSRC send
defect DCU 220
to supplier
In
NO
Yes
warranty?
WS send repaired
DCU 220 to
customer
Customer insert
battery and HD
from loaner in
repaired DCU 220
Customer start
and check
DCU 220
Customer send
Loaner
back to WS
WS check and
1)
clean Loaner
Topic closed
Loaner Without battery and HD and accessories
HD Hard disc
WS Wholesaler
BSRC Bosch Service Center Repair
HW defect Customer DCU unit is defect
SW defect Customer DCU has some software problems
BSRC ask WS
about Accepted?
chargeable repair
YES
Supplier send BSRC send
bid to BSRC bid to WS
BSRC send Supplier send
repaired DCU 220 repaired DCU 220
to WS to BSRC
| DCU 220 | 15 de
WS send DCU
NO 220 back to
customer
Topic closed
WS send
bid to customer
Chargeable
YES
Repair?
NO
Supplier send
defect unit to WS
WS send defect
unit to customer
Topic closed
|
1 689 975 287 2017-07-06