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Canon BLM 550+ Service Support Manual

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SERVICE SUPPORT GUIDE

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Summary of Contents for Canon BLM 550+

  • Page 1 Canon SERVICE SUPPORT GUIDE...
  • Page 2 Canon U.S.A. ISG Central Web Site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web Site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE SUPPORT GUIDE INCLUDES THE INFORMATION RELATING TO THE BLM550+ BOOKLET MAKER. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Support Guide.

  • Page 4: Table Of Contents

    B. Service Parts Availability..................17 VIII. Product Technical Support Offerings ................18 A. Dealer Support Requirements ................. 18 B. Canon USA Support Offerings ................. 19 1. Canon USA Technical Support Center ............... 19 2. Internet Support ....................21 Appendix ........................24 A. Specifications ......................24 B.

  • Page 5: Overview

    This document has been created to assist servicing dealers to realize that potential. Training and support for the BLM550+ and available options described in this guide are available from Canon U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)). BLM550+ Booklet Maker Service Support Guide...

  • Page 6: Features

    Canon BLM550+ Booklet Maker Service Support Guide Features A. BLM550+ Booklet Maker The Océ BLM550+ Booklet Maker solution has the following features: • Makes books from 4 pages up to 208 pages (10.4 mm) • Saddle stitching from 1 up to 6 stitches •...

  • Page 7: Book Stacker

    Canon BLM550+ Booklet Maker Service Support Guide B. Book Stacker The optional Book Stacker has the following features: • Stacking capacity of up to 36.6” (930 mm). This is approximately: • 400 booklets of 10 sheets/40 pages (2 mm thick spine) •...

  • Page 8: Configuration

    Canon BLM550+ Booklet Maker Service Support Guide III. Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web Site (http://isgcentral.cusa.canon.com) for the most up-to-date Item Numbers.

  • Page 9: Dealer Sales/Service Authorization

    The learning path for a new Technician is a comprehensive blended learning program, which will prepare the new service technician to setup and service the BLM550+. The online course module, available on Canon USA’s e-Support Center Web Site (http://www.support.cusa.canon.com), provides technicians with the theoretical concepts to install, configure, and support the BLM550+ Booklet Maker.

  • Page 10: Watkiss P2T 2-Knife Trimmer For Blm550+ Training Course

    The training for the Watkiss P2T 2-Knife Trimmer is a fee based course. To order from Canon Network Access use item code 2115V542. The course fee is $742.50. Table 7 – Watkiss 2-Knife Trimmer Training Course...

  • Page 11: Training Facilities

    BLM550+ Booklet Maker Service Support Guide F. Training Facilities 1. Online Course Training Facilities The online courses are located within the eLearning center on Canon USA’s e-Support Center Web Site. The eLearning center includes Certification maps that provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.

  • Page 12: Servicing Notes

    BLM550+ Booklet Maker Service Support Guide VI. Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the BLM550+ Booklet Makers. The BLM550+ Booklet Maker requires a dedicated NEMA 6-20 receptacle for proper operation Table 9 –...

  • Page 13: Installation Weight And Dimensions

    Canon BLM550+ Booklet Maker Service Support Guide B. Installation Weight and Dimensions Table 11 – Approximate Weight Component Approximate Weight BLM550+ Booklet Maker 1,549 lb 702 kg Book Stacker 330 lb 150 kg Watkiss P2T 2-Knife Trimmer 661 lb 300 kg Table 12 –...
  • Page 14 Canon BLM550+ Booklet Maker Service Support Guide • The machine should not be moved once it is in place. • The floor must be level (with no bows) and flat for the stabilization and support of the machine. • Do not place anything around the machine. Especially, do not place anything around the breaker, as doing so may prevent access to the breaker in an emergency, possibly resulting in personal injury.
  • Page 15 Canon BLM550+ Booklet Maker Service Support Guide Figure 2 – Installation Space – BLM550+ Booklet Maker with Book Stacker BLM550+ Booklet Maker Service Support Guide March 2015 Revision 1 Page 11...
  • Page 16 Canon BLM550+ Booklet Maker Service Support Guide Figure 3 – Installation Space – BLM550+ Booklet Maker with Book Stacker and Watkiss P2T 2-Knife trimmer BLM550+ Booklet Maker Service Support Guide March 2015 Revision 1 Page 12...

  • Page 17: Estimated Installation Times

    Canon BLM550+ Booklet Maker Service Support Guide D. Estimated Installation Times The estimated Installation times below are the estimated times required for installation of the BLM550+ Booklet Maker (including the connecting bridge) starting from an unpacked condition. The estimated installation times can be achieved only with a minimum of two (2) experienced technicians on the BLM550+ Booklet Maker.

  • Page 18: Suggested Spare Parts

    Canon BLM550+ Booklet Maker Service Support Guide F. Suggested Spare Parts The suggested spare parts list below contains parts that may require replacement during service visits or periodic maintenance. These parts can maintain the reliability, quality, and performance of the BLM550+ Booklet Maker.
  • Page 19 Canon BLM550+ Booklet Maker Service Support Guide Table 15 – BLM550+ Booklet Maker Suggested Car Stock Continued Item Item Number BEARING, DRAWN CUP 8x12x2 2 1060084221 BEARING, INNER RING 5X8 2 1060084222 NYLON, SPACER 8.1MMX11MM 2 1060084223 Item Numbers and Part Numbers are subject to change without notice.

  • Page 20: Operator Maintenance

    Canon BLM550+ Booklet Maker Service Support Guide G. Operator Maintenance Periodic operator maintenance is required to ensure a specific level of machine performance. The following tasks should be conducted by the customer operator(s). Table 19 – BLM550+ Operator Maintenance Interval...

  • Page 21: Suggested End-User Customer Service Offerings

    Canon USA will provide service parts for the key units, assemblies and consumables to cover the entire machine function, and this is designed to avoid potential machine downtime for the customer.

  • Page 22: Product Technical Support Offerings

    (Manuals, Tech. Pub’s, etc.) and the e-Support Center Web Site (available 24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center (TSC) since your concern may have already been addressed and documented. • Have your Support ID Number ready when you call the TSC and prepare to be at the location where the engine or application is accessible.

  • Page 23: Canon Usa Support Offerings

    Canon USA’s engineering and development groups. • The Canon USA TSC will be available to all authorized dealers, and technicians who have successfully completed the Training Program. • The TSC will provide technical information regarding all Canon associated hardware and software products.
  • Page 24 Canon BLM550+ Booklet Maker Service Support Guide Table 21 – Canon USA Support Escalation Flow Chart BLM550+ Booklet Maker End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Canon USA TSC Modify Assistance Required Canon USA Update Case Technical Support Center...

  • Page 25: Internet Support

    In order to access the e-Support Center Web Site, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Engineering Services and Solutions Division’s e-Support Center Site. Click on the “Register” button and follow the instructions for registration.
  • Page 26 Canon BLM550+ Booklet Maker Service Support Guide b. Canon USA ISG Central Web Site Complete versions of the Service Guides are available on the Canon ISG Central Web Site. Access is limited to the authorized dealer’s Management staff; please contact your dealer administrator to request access to the System and...
  • Page 27 Canon BLM550+ Booklet Maker Service Support Guide Figure 6 – ISG Central Engineering Services & Solutions Web Page Figure 7 – Engineering Services and Solutions Division Section of ISG Central BLM550+ Booklet Maker Service Support Guide March 2015 Revision 1...

  • Page 28: Appendix

    Canon BLM550+ Booklet Maker Service Support Guide IX. Appendix A. Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 22 – BLM550+ Booklet Maker Specifications Item Specifications Description High-volume book stacker for production environments Minimum: 8”...
  • Page 29 Canon BLM550+ Booklet Maker Service Support Guide Table 24 – Watkiss 2-Knife Trimmer Specifications Item Specification Minimum book size: 4.72” x 3.15” (120 mm x 80 mm) Book Size Maximum book size: 14.96” x 12.2” (380 mm x 310 mm) Maximum book thickness: .41”...

  • Page 30: List Of Tables

    Table 19 – BLM550+ Operator Maintenance ..............16 Table 20 – Parts Order Center Days and Hours of Operation ........17 Table 21 – Canon USA Support Escalation Flow Chart ..........20 Table 22 – BLM550+ Booklet Maker Specifications ............24 Table 23 – Book Stacker Specifications .................24 Table 24 –...

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