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Canon Smart Dedicated Design BLM300C Service Support Manual

Professional booklet maker.
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Canon
Smart Dedicated Design
BLM300C Professional
Booklet Maker
SERVICE SUPPORT GUIDE

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Table of Contents

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   Summary of Contents for Canon Smart Dedicated Design BLM300C

  • Page 1 Canon Smart Dedicated Design BLM300C Professional Booklet Maker SERVICE SUPPORT GUIDE...
  • Page 2 Canon Network Access (CNA) Web Site : http://www.cna.cusa.canon.com Smart Dedicated Design Netherlands BV Web Site : www.sdd.nl Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE SUPPORT GUIDE INCLUDES THE INFORMATION RELATING TO THE BLM300C PROFESSIONAL BOOKLET-MAKER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Support Guide.
  • Page 4: Table Of Contents

    C. Service Parts Availability..................20 VIII. Product Technical Support Offerings ................21 A. Dealer Support Requirements .................21 B. Canon USA Support Offerings.................22 1. Canon USA Technical Support Center...............22 2. On-site Support....................24 3. Internet Support ....................24 BLM300C Professional Booklet Maker Service Support Guide...
  • Page 5 Canon BLM300C Professional Booklet Maker Service Support Guide Appendix........................27 A. Supported Devices ....................27 B. Specifications ......................27 Up to 1.57” (40 mm)....................29 C. List of Tables ......................31 D. List of Figures ......................31 BLM300C Professional Booklet Maker Service Support Guide July 2014...
  • Page 6: Contents I. Overview And Purpose

    Training and support for the SDD BLM300C Professional Booklet Maker and available options described in this guide are available from Canon U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)). BLM300C Professional Booklet Maker Service Support Guide...
  • Page 7: Features

    Canon BLM300C Professional Booklet Maker Service Support Guide Features A. The BLM300C Professional Booklet Maker  Connects to the High Capacity Stacker-F1  Supports sheet sizes ranging from 5.5” x 9.76” (140 mm x 248 mm) to 12.6” x 18.5” (320 mm x 470 mm) ...
  • Page 8: Long Belt Stacker

    Canon BLM300C Professional Booklet Maker Service Support Guide 5. Long Belt Stacker  The output device for the Booklet Maker System  Stacks booklets with a stacking capacity of 59” (1.5 m) 6. Short Belt Stacker  The output device for the Booklet Maker System ...
  • Page 9: Configuration

    Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web Site (http://isgcentral.cusa.canon.com) for the most up-to-date Item Numbers. Table 1 – Configuration...
  • Page 10: Dealer Sales/service Authorization

    Canon BLM300C Professional Booklet Maker Service Support Guide IV. Dealer Sales/Service Authorization To become authorized and maintain authorization to sell and service the BLM300C Booklet Maker, each authorized imagePRESS dealer location must have at least two (2) technicians who have successfully completed and received certification on the following: ...
  • Page 11: Educational Training

    Booklet-Maker with Two-Knife Trimmer. The training for the BLM300C & Square Fold Booklet Solutions is a fee based course. To order from Canon Network Access (CNA) use item code 2115V542. The course fee is $990.00. Figure 1 – Learning Path for Technicians with BLM200/6300 Certification...
  • Page 12: Learning Path For Technicians Certified On The Blm200/6300 Booklet Maker

    2. Learning Path for Non-Certified Technicians Technicians can be certified on the BLM300C Booklet Maker by taking the blended training course. a. Online Course Modules The online course module is available on Canon USA’s e-Support Center Web Site (http://www.support.cusa.canon.com). The online course provides technicians with the theoretical concepts to install, configure, and support the BLM300C Booklet Maker.
  • Page 13: Certification

    E. Training Facilities 1. Online Course Training Facilities The online courses are located within the eLearning center on Canon USA’s e-Support Center Web Site. The eLearning center includes Certification maps that provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.
  • Page 14: Service Materials

    Canon BLM300C Professional Booklet Maker Service Support Guide G. Service Materials The materials required for the BLM300C & Square Fold Booklet Solutions Training Program are listed in the table below. Table 6 – Service Materials Model Item Location eLearning Training...
  • Page 15: Servicing Notes

    BLM300C Professional Booklet Maker Service Support Guide VI. Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the BLM300C Booklet Maker The BLM300C Booklet Maker and Rotator module each require a dedicated NEMA 5-15 receptacle for proper operation Table 7 –...
  • Page 16: Installation Weight And Dimensions

    450 mm BST6900 Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Maker is connected to a separate breaker from the power receptacle for the SDD Rotator Module. This is necessary to maintain adequate current for the Professional Booklet-Maker and each of the modules.
  • Page 17 Canon BLM300C Professional Booklet Maker Service Support Guide Table 11 – Dimensions Diagram BLM300C Professional Booklet Maker Service Support Guide July 2014 Revision 2 Page 12...
  • Page 18: Installation Space Requirements

    Canon BLM300C Professional Booklet Maker Service Support Guide C. Installation Space Requirements The BLM300C Booklet Maker approximate installation space requirements may differ, depending on how the machine is configured and the optional modules attached. Always ensure that there is enough space for service and operation of the device.
  • Page 19: Estimated Installation Times

    Canon BLM300C Professional Booklet Maker Service Support Guide D. Estimated Installation Times The estimated Installation times below are the estimated times required for installation of the Square Fold Booklet-Maker with Two-Knife Trimmer starting from an unpacked condition. The estimated installation times can be achieved only with a minimum of two (2) experienced technicians on the Square Fold Booklet-Maker with Two-Knife Trimmer.
  • Page 20: Firmware Update

    Canon BLM300C Professional Booklet Maker Service Support Guide E. Firmware Update 1. Computer Requirements for Upgrading The same recommended Desktop PC or laptop specifications to download firmware to the imagePRESS digital Press with the addition of the following components:  RS-232C (serial crossover cable) ...
  • Page 21: Suggested Spare Parts

    Canon BLM300C Professional Booklet Maker Service Support Guide F. Suggested Spare Parts The suggested spare parts list below contains parts that may require replacement during service visits or periodic maintenance. These parts can maintain the reliability, quality, and performance of the BLM300C Booklet Maker and optional modules.
  • Page 22 Canon BLM300C Professional Booklet Maker Service Support Guide Table 16 – 2-Knife Trimmer Suggested Spare Parts List SDD 2-Knife Trimmer STR6702 Item Item Number Upper knife Left OEMO00001281 Lower knife Left OEMO00001312 Safety block OPKO00891048 Photo Sensor Prox. 18x120mm PB (Adj.) OSOR00000001 DC Motor 24VDC + plan.gearbox + Enc...
  • Page 23: Periodic Maintenance

    Canon BLM300C Professional Booklet Maker Service Support Guide Table 18 – Rotator Suggested Spare Parts List SDD Rotator RTM6940 Item Item Number Belt (flat) OMRE00000036 Belt (flat) OMRE00000037 Belt (flat) OMRE00000038 Photo Sensor Prox. OSOR00000001 Switch (Micro) 16A OBSS00000003 Item Numbers and Part Numbers are subject to change without notice.
  • Page 24: Suggested End-user Customer Service Offerings

    Parts Support Program your dealership will not be required to stock expensive parts. Canon USA will provide replacement parts at no-charge for the BLM300C Booklet Maker and optional modules on an exchange basis for a period of six (6) months. To obtain parts under the Parts Support program, follow these...
  • Page 25: Service Parts Availability

    Canon USA will provide service parts for the key units, assemblies and consumables to cover the entire machine function, and this is designed to avoid potential machine downtime for the customer.
  • Page 26: Product Technical Support Offerings

    (Manuals, Tech. Pub’s, etc.) and the e-Support Center Web Site (available 24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center (TSC) since your concern may have already been addressed and documented.  Have your Support ID Number ready when you call the TSC and prepare to be at the location where the engine or application is accessible.
  • Page 27: Canon Usa Support Offerings

    Canon USA’s engineering and development groups.  The Canon USA TSC will be available to all authorized dealers, and technicians who have successfully completed the Training Program.  The TSC will provide technical information regarding all Canon associated hardware and software products.
  • Page 28 Canon BLM300C Professional Booklet Maker Service Support Guide Table 21 – Canon USA Support Escalation Flow Chart BLM300 Professional Booklet Maker End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Canon USA TSC Modify Assistance Required Canon USA Update Case...
  • Page 29: On-site Support

    In order to access the e-Support Center Web Site, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Engineering Services and Solutions Division’s e-Support Center Site. Click on the “Register” button and follow the instructions for registration.
  • Page 30 BLM300C Professional Booklet Maker Service Support Guide Figure 4 – The Canon e-Support Center Login b. Canon USA ISG Central Web Site Complete versions of the Service Guides are available on the Canon ISG Central Web Site. Access is limited to the authorized dealer’s Management staff; please...
  • Page 31: Blm300c Professional Booklet Maker Service Support Guide July

    Canon BLM300C Professional Booklet Maker Service Support Guide Figure 6 – Engineering Services and Solutions Division Section of ISG Central BLM300C Professional Booklet Maker Service Support Guide July 2014 Revision 2 Page 26...
  • Page 32: Appendix

    Humidity 30% – 65% Relative Humidity Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Maker is connected to a separate breaker from the power receptacle for the SDD Rotator Module. This is necessary to maintain adequate current for the Professional Booklet-Maker and each of the modules.
  • Page 33 Canon BLM300C Professional Booklet Maker Service Support Guide Table 24 – SDD Front Trimmer BLT6989 Specifications SDD Front Trimmer BLT6989 Item Specification Supported Paper size 5.5” x 9.76” (140 mm x 248 mm) to 12.6” x 18.5” (320 mm x 470 mm)
  • Page 34: Up To 1.57" (40 Mm)

    Canon BLM300C Professional Booklet Maker Service Support Guide Table 25 – SDD 2-Knife Trimmer STR6702 Specifications SDD 2-Knife Trimmer STR6702 Item Specification Before trimming Bypass Trimmed Booklet Height Minimum 8” (204 mm) 5.9” (150 mm) 7.87” (200 mm) Maximum 13.38” (340 mm) 12.6”...
  • Page 35 Humidity 30% – 60% Relative Humidity Canon USA strongly suggests that the power receptacle for the BLM300C Professional Booklet-Maker is connected to a separate breaker from the power receptacle for the SDD Rotator Module. This is necessary to maintain adequate current for the Professional Booklet-Maker and each of the modules.
  • Page 36: List Of Tables

    Table 19 – Main Unit Periodic Maintenance ..............18 Table 20 – Parts Order Center Days and Hours of Operation........20 Table 21 – Canon USA Support Escalation Flow Chart ..........23 Table 22 – Supported Devices ..................27 Table 23 – BLM300C Professional Booklet Maker Specifications ........27 Table 24 –...

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