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Suggested End-User Customer Service Offerings; End-User Limited Warranty Conditions; Service Parts Availability - Canon BLM 550+ Service Support Manual

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Canon
VII. Suggested End-User Customer Service Offerings
A. End-User Limited Warranty Conditions
Ninety (90) days after delivery to the original purchaser.
This warranty covers the BLM550+, Conveyor Bridge, Stacker and Book
Stacker.
B. Service Parts Availability
Service parts ordering will be available 24 hours a day, 7 days a week, 365
days a year to provide the quickest possible response should the need arise for
such parts. Canon USA will provide service parts for the key units, assemblies
and consumables to cover the entire machine function, and this is designed to
avoid potential machine downtime for the customer. Various shipment options
currently offered include:
• Next Flight Out (NFO)
• UPS (Ground, Next Day, Early AM)
• Pickup (Rush, Spot)
Table 20 – Parts Order Center Days and Hours of Operation
Days of Operation
Monday – Friday
11
Shipment options are subject to change
BLM550+ Booklet Maker Service Support Guide
Revision 1
BLM550+ Booklet Maker Service Support Guide
Hours of Operation
9:00 AM – 7:00 PM
Eastern Standard Time
Parts Order
Telephone Number
Center
Canon Parts Order
Center
11
866-481-2569
March 2015
Page 17

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