Troubleshooting - Primo Water G420C Installation Instructions And Owner's Manual

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PROBLEM
Burner will not light using igniter
Burner(s) will not match light
Sudden drop in gas flow or low flame
Flames blow out
Flare up
Persistent grease fire
Flashback ...
(fire in burner tube/s)
Unable to fill LP tank

TROUBLESHOOTING

POSSIBLE CAUSE
Low or dead battery.
Wire(s) and/or electrode covered with
cooking residue.
Electrode(s) and burner are wet
Electrode(s) cracked or broken
"sparks at crack"
Wire(s) loose or disconnected
Wire is shorting (sparking) between
igniter and electrode
Bad electrode
No gas flow
Coupling nut and regulator not fully
connected
Obstruction of gas flow
Disengagement of burner to valve
Is grill assembled correctly?
Out of gas
Excess flow valve tripped
High or gusting winds
Low on LP gas
Excess flow valve tripped
Grease build-up
Excessive fat in meat
Excessive cooking temperature
Burner and/or burner tubes are
blocked
Burner and/or burner tubes are
blocked
Some dealers have older fill nozzles
with worn threads
19
PREVENTION/CURE
Replace battery.
Clean wire(s) and/or electrode with
rubbing alcohol and clean swab
Wipe dry with cloth
Replace electrode(s)
Reconnect wires or replace electrode/
wire assembly .
Replace Igniter wire/electrode
assembly.
Replace electrode
Check to see if LP tank is empty. If LP
tank is not empty, refer to "Sudden
drop in gas flow".
Turn the coupling nut about one-half
to three quarters additional turn until
solid stop. Tighten by hand only-do
not use tools.
Clean burner tubes
Re-engage burner and valve
Check steps in assembly instructions.
Check for gas in LP tank
Turn off knobs and LP tank valve.
Wait 30 seconds and light grill.
If flames are still low turn off knobs
and LP tank valve. Disconnect
regulator. Reconnect regulator and
leak check. Turn on LP tank valve,
wait 30 seconds and then light grill.
Turn front of grill to face wind or
increase flame height.
Refill LP tank
Refer to "Sudden drop in gas flow"
above.
Clean grill
Trim fat from meat before grilling
Adjust (lower) temperature
accordingly
Clean burner and/or burner tubes
Clean burner and/or burner tubes
The worn nozzles don't have enough
"bite" to engage the valve. Try another
LP dealer.
PCG.rev04282017- 10:53

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G420h

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