NCR XL10W Series User Manual
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NCR XL10W Series User Manual

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User Guide
NCR XL10W (5910)
Release 1.0 and 1.1
BCC5–0000–5197
Issue C

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Summary of Contents for NCR XL10W Series

  • Page 1 User Guide NCR XL10W (5910) Release 1.0 and 1.1 BCC5–0000–5197 Issue C...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR XL10W (5910) conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements (B005-0000-1701).
  • Page 4 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 5 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1: Product Overview Base Models Features and Benefits Display Port Model Optional Features USB-C Model Optional Features Specifications Display Mounts XL10W Wedge Stand (5910-F030/K030) XL–Series Stand (5910-F033, 5910-F233) Integration Tray Mount (5968–K024) X–Series Table Top Stand (5968–K031) Checkstand Mount (5968–K039) Wall Mount (7702–K320) Third Party Mount...
  • Page 7 Using the PCap Touchscreen Touchscreen Cleaning Procedures Magnetic Stripe Reader Using the MSR Care of Cards Card Thickness Cabinet Cleaning Procedures Chapter 4: NCR Software OSD Utility Introduction Supported Features Installing the Utility Running the Utility (GUI Version) Main Menu Monitors Detected Panel...
  • Page 8 Revision Record Issue Date Remarks Nov 2017 First Issue July 2018 Changed 1432-C681-0013 / 497-0517916 to 1432-C805-0013 / 497- 0521105 Added XL10W Wedge Stand (F030) Oct 2018 Added Anti-Glare and white features Added XL10W Pole Mount (F302) Added "Installing the Display to the XL10W Pole Mount" section Renamed "blank plate"...

  • Page 9: Chapter 1: Product Overview

    The XL10W Display Port model is compatible with any product that has a display port video and a USB interface and the XL10W USB-C model is compatible with any NCR USB-C equipped terminal. The XL10W display can be used as an associate display or rear mounted to a terminal or free standing to display pricing and promotional messages.

  • Page 10: Base Models

    Product Overview Base Models Base Model Description Display Port Model 5910-1010-9090 XL10W, 10.1" Display, No Touch 5910-1310-9090 XL10W, 10.1" Display, PCAP 5910-2310-9090 XL10W, 10.1" Display, PCAP, White 5910-3010-9090 XL10W, 10.1" Display, No Touch with Anti-Glare USB-C Model 5910-5010-9090 XL10W, 10.1" Display, No Touch, USB-C 5910-5310-9090 XL10W, 10.1"...

  • Page 11: Features And Benefits

    1920x1200 Resolution • Display Port or USB-C DP Alt Mode • Software OSD Support Peripherals MSR, NCR Encrypted USB 3-Track Provides a 3-Track, Encrypting MSR Filler Plate, Right Side Provides a filler plate when an MSR is not installed Filler Plate, Left Side Provides a blank plate when a Port B (Left...

  • Page 12: Display Port Model Optional Features

    Product Overview Display Port Model Optional Features Optional Features Description Power Cord 5910–F100 US Power Cord Provides a 3 m (118.11 in.) power cord for an external 1416–C325–0030 power supply. 5910–F101 International Power Cord 1416–C323–0030 5910–F102 UK Power Cord 1416–C321–0030 5910–F103 Australia Power Cord 1416–C322–0030 5910–F104...
  • Page 13 Product Overview Optional Features Description External Power 5910–F120 Universal Switching Provides a 12VDC Power Cables MEPS Power Supply - 12V, 2.5 Adapter, 40W, DOE VI, 4 pin 5915–K100 A output (ROHS) Mini-DIN connector. 5910–F121 1.3 m (51.18 in.) USB Type A Provides a USB cable with with power connector latching 1x8 connector on the 1432–C591–0013...
  • Page 14 Product Overview Optional Features Description Powered USB 1432–C477–0005 0.5 m (19.69 in.) 12V Powered Provides a 12V USB power Cables cable with latching 1x8 connector on the display end and a latching 12V USB + Power connector on the terminal end. Provides both power and touch communication.

  • Page 15: Usb-C Model Optional Features

    Product Overview Optional Features Description Audio Cable 5910–F126 1.3 m (51.18 in.) with 3.5 mm Provides a black cable for use plug Male on terminals with a line–out 1432–C593–0013 or audio port. 5910–F127 4 m (157.48 in.) with 3.5 mm Provides a black cable for use plug Male on terminals with a line–out...

  • Page 16: Specifications

    Power 1x8 latching 12V USB from POS Power consumption PCAP: 5.42w (typ), 3.25w (standby) NT: 4.94w (typ), 2.73w (standby) MSR Option NCR Encrypted 3-Track Biometrics None Physical Mounting Interface NCR custom & VESA 75 mm Color • Black • White...
  • Page 17 Product Overview Feature Specifications Life (hours to ½ brightness of 30,000 hours backlight) Retail Hardened Yes – integrated enclosure, mounting, sealed front glass, software OSD, latching cables Sealed against dust Yes (front) Sealed against liquid Yes (front) Certifications TUV/UL/NOM/GOST/CCC Display Area 216.81mm(H) x 135.5mm(V) Operating Temperature 5°...

  • Page 18: Display Mounts

    1-10 Product Overview Display Mounts XL10W Wedge Stand (5910-F030/K030) XL–Series Stand (5910-F033, 5910-F233)

  • Page 19: Integration Tray Mount (5968-K024)

    Product Overview 1-11 Integration Tray Mount (5968–K024) X–Series Table Top Stand (5968–K031)

  • Page 20: Checkstand Mount (5968-K039)

    1-12 Product Overview Checkstand Mount (5968–K039) Wall Mount (7702–K320)

  • Page 21: Third Party Mount

    Product Overview 1-13 Third Party Mount VESA Filler Plate (5915–K320) Filler plate when a third party mount does not provide a sufficiently sized flat mounting area.

  • Page 22: Magnetic Stripe Reader (5910-F141, 5910-F241)

    MSR location is provided. The MSR interfaces to the system via USB connection. Data Encryption The NCR Encrypted MSR head encrypts card data on the head using a Triple DES DUKPT encryption scheme. The data is encrypted using the 3DES standard. A unique 3DES key is generated for every transaction (no two swipes are encrypted with the same 3DES key).

  • Page 23: Miscellaneous Kits

    5910–F302/K302 Bracket to mount Non-Touch NCR XL10W (5910) to pole. 5915–K470 Bracket to mount NCR XL10W (5910) to the neck of the XL Stand (5910-F033) as a customer display. Kit includes mounting screws. 7613–K470 Bracket to mount NCR XL10W (5910) as a customer display to NCR XR3 (7613) neck. Kit...

  • Page 24: 7702-K470

    1-16 Product Overview 7702–K470 Bracket to mount NCR XL10W (5910) as a customer display to X-Series Stand (7702- K031) or P-Series Stand (7761-K170) neck. Kit includes mounting screws.

  • Page 25: Label Locations

    Product Overview 1-17 Label Locations Display Port Model...

  • Page 26: Usb-C Model

    1-18 Product Overview USB-C Model...

  • Page 27: Chapter 2: Hardware Installation

    Hardware Installation Chapter 2: Installation Restrictions Before installing the NCR XL10W (5910) Display, read and follow the guidelines in the NCR XL10W (5910) Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). • Install the display near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device.

  • Page 28: Ergonomic Workplace

    2-20 Installation Restrictions Ergonomic Workplace The NCR XL10W (5910) has a high brightness LCD, please observe the following when considering the terminal workplace: • Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled luminance surrounding. When installed next to windows orient the terminal so it does not reflect the outside light.

  • Page 29: Installing The Display

    Installation Restrictions 2-21 Installing the Display The NCR XL10W (5910) Display can be mounted using a variety of mounts: • XL10W Wedge Stand (5910-F030/K030) • XL–Series Stand (5910–F033/K033, 5915-F233) • XL10W Pole Mount (5910-F302/K302) • Wall Mount (7702–K320) • Integration Tray Mount (5968–K024) •...

  • Page 30: Installing The Display To The Xl-Series Stand

    2-22 Installation Restrictions Installing the Display to the XL-Series Stand 1. Connect the Display cables and route them according to the imprinted routing guide. Display Port Model a. Connect and route the Audio Cable first. Route the cable looping around the cable strain relief posts as shown.
  • Page 31 Installation Restrictions 2-23 USB-C Model a. Connect and route the USB-C Cable looping around the cable strain relief posts as shown.
  • Page 32 2-24 Installation Restrictions 2. Mount the XL–Series Stand on the Display. a. Insert the Mounting Bracket tabs into the slots in the rear of the Display and then slowly rotate the stand assembly downward. b. Rotate the Stand to the orientation shown below.
  • Page 33 Installation Restrictions 2-25 3. Gently push the Stand assembly forward to properly align its mounting holes with the display. Secure the Stand with screws (2). 4. Pivot the Stand towards the back as shown.
  • Page 34 2-26 Installation Restrictions 5. Route and secure the Display cables to the Mounting Bracket. Display Port Model a. Route the Audio Cable first to the left slot and make sure it is behind the tab in the slot. b. Route the Display Port Cable to the left slot and make sure it is behind the tab in the slot.
  • Page 35 Installation Restrictions 2-27 USB-C Model a. Route the USB-C Cable to the right slot and make sure it is behind the tab in the slot. 6. Route the cables through the neck slot then push cables through the curved neck opening and then out the base opening. Display Port Model —...
  • Page 36 2-28 Installation Restrictions USB-C Model — Align the USB-C Cable to the right side. 7. Pull cables such that most of the cables have been fed through the base opening.

  • Page 37: Installing The Display To The Xl10W Wedge Stand

    Installation Restrictions 2-29 8. Position the display and stand assembly in an upright position. Installing the Display to the XL10W Wedge Stand 1. Remove the Cover from the Wedge Stand. a. Swing the Cover upward to detach. The Cover has a snap fit connection on the bottom.
  • Page 38 2-30 Installation Restrictions 2. Connect the Display Cables and route them as shown. Display Port Model USB-C Model 3. Install the Wedge Stand on the back of the Display (4 screws).
  • Page 39 Installation Restrictions 2-31 4. Route the Cables through the slot between the tabs and make sure the Cables are behind the tabs. 5. Reinstall the Wedge Stand Cover. a. Insert the tabs of the Cover into the Wedge Stand. b. Swing the Cover down until it latches into place. 6.

  • Page 40: Installing The Display To The Xl10W Pole Mount

    2-32 Installation Restrictions Installing the Display to the XL10W Pole Mount 1. Connect the Display cables and route them according to the imprinted routing guide. Display Port Model a. Connect and route the Audio Cable first. Route the cable looping around the cable strain relief posts as shown.
  • Page 41 Installation Restrictions 2-33 USB-C Model a. Connect and route the USB-C Cable looping around the cable strain relief posts as shown. 2. Insert the cable(s) through the Bracket opening.
  • Page 42 2-34 Installation Restrictions 3. Install the Bracket on the back of the Display (4 screws). 4. Insert the cable(s) through the Pole.
  • Page 43 Installation Restrictions 2-35 5. Mount the Display on the Pole. 6. Connect the Display Cable(s) to the host terminal.

  • Page 44: Connecting To A Pos Terminal

    2-36 Installation Restrictions Connecting to a POS Terminal The following illustrations show the host terminal cable connections. Display Port Model The required cables vary depending on the available video connectors on the host terminal. Display Port Cables The Display Port Cable provides video to the display. •...
  • Page 45 Installation Restrictions 2-37 External Power Cables An External Power Cable provides both USB and power to the display when the host terminal does not have a USB 12V port available, but does have an available standard USB port. 1. Connect the External Power Cable to the display Power connector. 2.
  • Page 46 2-38 Installation Restrictions Powered USB Cables The Powered USB Cable provides both USB and power to the display. Audio Cable The Audio Cable provides audio to the display. • Connect the Audio cable to the Audio Port connectors on both the display and the terminal.
  • Page 47 Installation Restrictions 2-39 Adapters HDMI to Display Port Adapter The HDMI to Display Port Adapter allows connection of a display with Display Port to a host terminal with an HDMI connection. The adapter must be used with a Display Port Cable. 1. Connect the Display Port Cable to the display. 2.
  • Page 48 2-40 Installation Restrictions DVI-D to HDMI Adapter The DVI-D to HDMI Adapter allows connection of a display with Display Port to a host terminal with a DVI connection. The adapter must be used with a Display Port Cable and an HDMI to Display Port Adapter. 1.
  • Page 49 Installation Restrictions 2-41...

  • Page 50: Usb-C Model

    2-42 Installation Restrictions USB-C Model USB-C Cable The USB-C Cable provides power, video, and audio to the display. • Connect the USB-C cable to the USB-C Port connectors on both the display and the terminal.

  • Page 51: Chapter 3: Operation And Cleaning

    Therefore, the active surface is not directly touched and does not wear off by normal use. Since most surface contamination do not cause interference to the touchscreen the NCR XL10W (5910) can be used in public or severe environmental conditions.

  • Page 52: Magnetic Stripe Reader

    3-44 Operation and Cleaning Magnetic Stripe Reader The NCR XL10W (5910) features an ISO 3-Track Encrypted MSR head. The card reading is bi-directional and is mounted on the right side of the display. Using the MSR Swipe the card through the slot in the MSR in a quick and steady movement. The magnetic stripe must be facing up and with the stripe in the slot.

  • Page 53: Cabinet Cleaning Procedures

    Operation and Cleaning 3-45 Cabinet Cleaning Procedures 1. Disconnect the unit from the power outlet before cleaning. 2. Use a cloth lightly dampened with a mild detergent. 3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dis-solvent. Do not use thinner or benzene, abrasive cleaners, or compressed air.

  • Page 54: Chapter 4: Ncr Software Osd Utility

    NCR Software OSD Utility Chapter 4: Introduction The NCR Software OSD is an application that is used to adjust display parameters, such as brightness, contrast, and color. It also provides monitor identification information, such as the name, serial number, and manufacturer.

  • Page 55: Installing The Utility

    4-47 NCR Software OSD Utility Installing the Utility 1. Download the OSD Utility from the NCR website: http://www.ncr.com a. At this site, select the Support tab. b. Select Drivers and Patches Retail Support Files→ NCR RealPOS and → Peripherals→ Displays→ 5910.

  • Page 56: Running The Utility (Gui Version)

    NCR Software OSD Utility 4-48 Running the Utility (GUI Version) 1. Unzip the application to a folder of your choice on the target system. 2. In the unzipped folder, navigate to the OSD executable. Example: (32-Bit version) NCR_Software_OSD_GUI_x86_V2.1.6.3>> NCR_Software_OSD_GUI_x86.exe 3. Execute the file to start the application.

  • Page 57: Control Buttons

    4-49 NCR Software OSD Utility Control Buttons The Control Buttons show the available features that can be modified. Unavailable features are grayed out. Refresh Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this button after connecting a new monitor to refresh the data.
  • Page 58 NCR Software OSD Utility 4-50 Brightness Provides tools for adjusting Display brightness settings. Contrast Provides tools for adjusting Display contrast settings. Positioning Provides tools for gradually moving the image on the Display to a specific region (either left, right, up, or down).

  • Page 59: Display Adjustment Procedures

    4-51 NCR Software OSD Utility Language Provides listing of the supported languages and permits changing the OSD language. Display Adjustment Procedures The adjustment procedures are similar for most features. The color adjustment shown below is an example. 1. Select the Colour button.

  • Page 60: Resetting Factory Defaults

    NCR Software OSD Utility 4-52 Resetting Factory Defaults Should the need arise the display settings can be reset to the factory defaults. Restore 1. Select the button. 2. All settings or just specific groups can be reset. Select the button of choice in the Restore window: •...

  • Page 61: Running The Utility (Console Version)

    5. Execute the file to start the application. NCR_Software_OSD_Console_x86.exe >> [Enter] A list of the available script command options are displayed, followed by several example scripts. If you need further assistance with creating scripts please contact your NCR representative for help.

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